Jul 2021 – Jul 2022 · 1 yr · Gurugram, Haryana, India

•  Managing Complete LM & In-store Operations of Dark-stores in Gurgaon.
•  Handling and Managing Team.
•  Identifying the customer’s needs and provi di ng them the best services by Executing the different projects
• in Gurgaon (HR-NCR) like:30-Min, 15-min & 10 min Fastest Delivery.
•  Expansion/Opening & Closure of Darkstores on basis of Demands & requisitions shared by Planning team
• & Cost utilization..
•  Coordinating with CRM Team and ensure the resolution of real time Customers Queries and Complaints.
•  Handling and managing the Recon and to ensure the same day closure of Retail Cash & RTOs.
•  Managing Monthly Orders, LM Feeder Planning and Manpower Planning for smooth & fast deliveries.
•  Store Audit/Inventory Audit

Jan 2021 – Jul 2021 · 6 mos · Gurugram, Haryana, India

Oct 2019 – Jan 2021 · 1 yr 3 mos · Gurugram, Haryana, India

•  Managing portfolio of PAN India customer business, Logistics operations, customer service of express distribution, FTL/PTL distribution.
•  Handling Key Accounts of major Retail, Co-loaders and Strategic Key Accounts under B2B Project, maintaining and building company’s existing relationship with those clients and developing their accounts by increasing the services provided to them
•  Identifying customer’s needs and giving them the best services starting from acceptance of Orders till it reaches to the destination (FM/MM/LM). And Asserting as a single vent window for the assigned customer on behalf of the organization
•  Fulfillment of Assigned KRAs and Projects within the provided specific time periods.

Jan 2018 – Oct 2019 · 1 yr 9 mos · Noida, Uttar Pradesh, India

•  Heading DEPS Department for Noida Cluster and ensuring DEPS free Cluster.
•  Solving each type of operational problems, end to end investigating and tracking of DEPS operations
•  Establishing new processes to make the operation run smoothly.
•  Organizing the SOP's and arranging Learning sessions For Captains, OA's & BPs.
•  Handling the Appointment Deliveries, Client escalations & Ticket system (CE Dept.) of Noida Cluster.
•  Handling the Retail Cash and Cashbook of Noida.
•  MIS and Performance Reports preparation and analyzing the performance parameters for Entire Noida Cluster.
•  Management of POD hard copies / COD cheques from Entire Cluster to HO.
•  Coordinating with Clients and handling the Client escalations.
•  Handling the Documents Issues/Escalations.
•  Fulfillment of Assigned KRAs within the provided specific time periods.

Nov 2016 – Jan 2018 · 1 yr 2 mos · Noida, Uttar Pradesh, India

•  Planning and Managing First mile, middle mile and Last mile chain.
•  Resolution of Inbound and outbound DEPS tickets to track Shortage and excess of consignments.
•  Tracking and Monitoring the Packages from Source OU to Destination OU.
•  Coordinating with Clients for pickup and delivery related escalations.
•  Coordination with OPC team and driver desk to align pilots for LH’s.
•  Management of POD hard copies / COD /DOD cheques from Entire Cluster to HO.
•  Fulfillment of Assigned KRAs within the provided specific time periods like POD Management,Cash Management, DEPS Coordinator, Performance Data Preparation...