Nov 2019 – Feb 2025 · 5 yrs 3 mos · New Delhi, Delhi, India

• My role with Amadeus was to lead pre & post Sales Support team for Retail, India. We played an executive role in data analysis and implement GTM strategy for account acquisition and retention, catering to 43% of total Amadeus India numbers.
• We interacted with senior management of Amadeus India for GDS sales, strategy mapping, budget forecasting, budget allocation, NDC implementation assistance, NDC segments tracking, providing data and market updates.
• Cross-department liaising for successful processing of various orders, promotions and product launches.
• Study patterns and trends, discuss and present insightful data with the help of dashboards. Ensure data accuracy, develop and maintain databases. Forecast, and plan annual budget with senior management and regional headquarters of Amadeus India.
• Partner with finance and technical team to help develop system requirements for budgets, incentives and reporting needs. Proactively assess, clarify, and validate business questions and sales needs on an ongoing basis.
• Monitor the performance of all clients on a monthly basis and ensure review meetings are conducted with the top performing customers. Assess and evaluate market share and achievement of set targets to identify any variance and ensure corrective action is taken.
• I was also responsible for Pre sales agreements, P&L management and loyalty incentive payouts of 3,000 Travel accounts for Amadeus Retail in India. We also responded to RFP’s and RFI’s, agreement finalization and P&L management of these accounts. Negotiate all loyalty incentive payouts with business development staff to maximize profits and ensure timeline based processing and disbursement of approx. 100 million incentives in INR per quarter.

Jun 2018 – Oct 2019 · 1 yr 4 mos · New Delhi, Delhi, India

Sep 2016 – May 2018 · 1 yr 8 mos · New Delhi, Delhi, India

May 2016 – Sep 2016 · 4 mos · Gurugram, Haryana, India · On-site

• Supervised a team and handled end to end analytics, daily reporting and deliverables
• for Germany based manufacturing company, Armstrong. Interpreted data extracted from tools such as Silverpop & Omniture to discern relevant and meaningful information that yields useful management decisions.

Nov 2014 – Apr 2016 · 1 yr 5 mos · New Delhi, Delhi, India · On-site

• Helped create Business Cases in internal portal to Business Development Staff. Analyzed market share and set monthly/annual targets basis MOM and YOY performances. Monitored the performance of all clients on a monthly basis to minimize low producing assets and attrition rate. Coordinated directly with the Regional Managers and Business Development teams to prepare performance measurement reports on daily, weekly and monthly basis. Analyzed and prepared legal contracts.

Feb 2013 – Oct 2014 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

• Involved in analyzing, designing and implementation of excel based reporting
• solutions. Planned deliveries of various reports for the top management and managing the
• resource backups.
• Gathered business requirements, analyzed business needs and objectives to enhance operational efficiency. Focused on improving back-end productivity by taking over time-consuming and repetitive tasks.
• Coordinated with team of IT developers to update/enhance the company portal in order to meet internal requirements. Performed User acceptance testing (UAT) and prepared User Manuals for insight of the company portal. Documented and did auditing of Internal Processes within MIS department. Resolved complex client queries via email.

Jun 2011 – Jan 2013 · 1 yr 7 mos · Delhi, India

Mar 2010 – May 2011 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Prepared communications to be floated to top management and employees. Resolved client queries and Prepared MIS reports for Top management. Coordinated with customer care department to build an internal tool for streamlining client queries and provide automated response.