Dhruv Chauhan

DevOps Engineer

Canada2 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Advanced from Level 1 to Level 3 in technical support roles.
Mentored students in cybersecurity and cloud operations.
Achieved 4.0 GPA in Cybersecurity Operations.

Stackforce AI infers this person is a Cybersecurity and Cloud Operations Specialist with strong technical support experience.

Contact

Skills

Core Skills

Technical SupportCustomer ServiceCybersecurityCloud SecurityMentorshipCloud Computing

Other Skills

JavaAndroid Application DevelopmentPublic SpeakingSAP ERPTime ManagementOffice 365 AdministrationIT PurchasingIT OperationsHelp Desk SupportComputer ScienceNetwork AdministrationService DeskPort ManagementOverleafOffice 365

About

I’ve grown through three progressive roles at Concentrix, starting as a Level 1 iOS Support Specialist and advancing to Level 3 Senior Technical Specialist, where I now handle complex macOS escalations and collaborate with engineering teams on advanced solutions. Alongside this, I’ve gained valuable experience as a Lead Tutor at York University and Senior Tutor at Seneca College, mentoring students in cybersecurity and cloud operations. I also interned as a Cybersecurity Administrator at Virtually Testing Foundation and taught coding online on weekends for an India-based edtech platform. My academic journey began with a Bachelor’s degree in Information Technology, where I developed core competencies in networking, databases, and system design. I then completed a post-graduate program in Cloud Architecture & Administration at Seneca College, gaining hands-on experience in cloud infrastructure, virtualization, DevOps practices, and automation tools. Most recently, I earned a Post-Graduate Certificate in Cyber Security Operations from York University, where I focused on governance, threat intelligence, incident response, and security tool configuration. This educational path has equipped me with a strong foundation in IT infrastructure, cloud security, and cyber defense, supporting both my technical advancement and passion for mentorship in the evolving tech landscape.

Experience

2 yrs 6 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs 1 mo

Current Experience

Concentrix

3 roles

Level 3 Senior Technical Specialist

Promoted

Feb 2025 – Present · 1 yr 3 mos

Advanced to Level 3 Senior Technical Specialist, taking ownership of the most complex and escalated cases requiring in-depth technical knowledge and collaboration with engineering teams. Responsible for diagnosing and resolving issues that cannot be addressed through traditional troubleshooting methods. Acted as a technical mentor to junior staff, contributed to knowledge base development, and supported continuous improvement initiatives. Played a key role in maintaining service quality standards and customer satisfaction at the highest level.

Technical SupportCustomer Service

Level 2 Mac Technical Specialist

Promoted

Sep 2024 – Feb 2025 · 5 mos

Promoted to Level 2 Mac Technical Specialist (Mac Advisor), where I handled all iOS-related issues in addition to advanced troubleshooting for macOS devices such as laptops and desktops. Responsibilities included resolving performance issues, system errors, software conflicts, and hardware diagnostics, while managing escalated cases and ensuring a seamless customer support experience.

Technical SupportCustomer Service

Level 1 iOS Technical Specialist

Apr 2024 – Sep 2024 · 5 mos

As a Level 1 iOS Technical Support Specialist at Concentrix, I provided front-line technical assistance for iOS devices including smartphones, tablets, smartwatches, and wireless audio products. I diagnosed and resolved issues related to software, hardware, and connectivity while maintaining a high standard of customer service. Additionally, I ensured accurate case documentation and escalated complex issues in accordance with support protocols.

Technical SupportCustomer Service

Virtually testing foundation

Cybersecurity Administrator

Oct 2023 – Feb 2024 · 4 mos · United States · Remote

I worked as a Cybersecurity Administrator, managing cloud security operations across Microsoft Azure, AWS Init, and CrowdStrike platforms. Monitored and responded to threats while applying core principles like least privilege, defence in depth, and secure configurations.
Handled vulnerability assessments, access controls, and incident response to protect system integrity. Contributed to strengthening the organization’s overall security posture.

CybersecurityCloud Security

York university

Lead Tutor

Apr 2023 – Sep 2023 · 5 mos

As a Lead Tutor in York University’s Cyber Security Operations program, I helped students excel in key subjects like Governance & Risk Management (CYB201), Incident Triage (CYB202), Operational Security (CYB204), and Tools Configuration (CYB205).
I collaborated closely with faculty and peers to align tutoring strategies with evolving industry standards.
I also coached students on delivering professional presentations to stakeholders and professors. This role enhanced their confidence, communication, and real-world readiness.

MentorshipCybersecurity

Seneca learning centre

2 roles

Senior Tutor

Promoted

Sep 2022 – Dec 2022 · 3 mos · Toronto, Ontario, Canada · On-site

As a Senior Tutor, I guided students through advanced cloud concepts and technical skills covered in courses such as Cloud Integration (CLO800), Data Storage and Management Technologies (DSM760), and Incident Response and Forensics (SEC815). I supported students in improving their academic performance by delivering clear, personalized instruction and fostering a strong foundational understanding of complex topics. Overseeing multiple learners, I ensured progress through tailored study plans and effective concept-building strategies.

MentorshipCloud Computing

Tutor

Jun 2022 – Aug 2022 · 2 mos · Toronto, Ontario, Canada · On-site

Tutored 5 students over 4 months, boosting their GPA from 3.2 to between 3.8 and 4.0 by strengthening core cloud security concepts and Semester 1 courses like ACS730, CLO745, and PFC710. Delivered personalized explanations and study strategies to enhance understanding and confidence. Fostered a supportive learning environment to help students excel academically.

MentorshipCloud Security