Dia Jagwani (Ruchita Thawani)

Associate Consultant

Dubai, United Arab Emirates17 yrs 5 mos experience

Highly Stable

Key Highlights

16 years of experience in IT and supply chain management.
Expert in order management and warehouse management systems.
Proven track record in stakeholder engagement and project delivery.

Stackforce AI infers this person is a Retail IT Consultant with expertise in Order and Warehouse Management Systems.

Contact

Skills

Core Skills

Order ManagementStakeholder EngagementWarehouse Management SystemsBusiness Process ImprovementIbm SterlingBusiness Requirements Analysis

Other Skills

User JourneysVisualizationSystem TestingDocumentationAutomationPerformance EnhancementCustomer SatisfactionWorkload PrioritizationTechnical SupportIT DevelopmentSoft SkillsInformation TechnologyBusiness ValueProduct ManagementOperational Excellence

About

Dia is an IT professional with 16 years of progressive experience in analyzing and translating business requirements to technical solutions, supporting and maintaining software projects (Sterling Order Management(OMS) and Warehouse Management Systems(WMS)) for Retail Industry for various geographies. Predominantly involved in implementation of Sterling OMS end to end, integration of OMS with various e-commerce frameworks, integration with Sterling WMS, build and Deployment activities, system testing, documentation and post go live support.

Experience

17 yrs 5 mos

Total Experience

6 yrs 2 mos

Average Tenure

5 yrs 1 mo

Current Experience

Infosys

4 roles

Senior Consultant

Promoted

May 2021 – Present · 5 yrs 1 mo · Dubai, Dubai, United Arab Emirates · On-site

Solution track lead/Manager for multinational retail franchise Dubai/US based operators to design and solutionize order management features to provide better user experience.
Enable leadership to develop, nurture and sustain a customer centric approach through meaningful conversations and actions.
Accountability of identifying problem statement and ensuring all the necessary inputs are in place to allow the development team to effectively build the solution and deliver the work within the stipulated period.
Involved in bridging the gap between business requirements and IT solutions, enabling businesses to create an effective impact on their end customers by implementing the requested features.
Working in conjunction with senior management to provide indicative estimates to the business and project delivery teams
Business documentations outlining problem definition, assumptions, functional and technical designs including mock-up screens and end to end technical flow.
Owing the backlog and ensuring that the tickets entering the development work stream are fully formed and “developer ready”
Development of OMS application as per design documents.
Leading System testing of modules.
Involved in various defect fixing activities.
Status reporting within the team for applications and daily activities.
Work collaboratively with the development team, clarifying queries and removing blockers and manage necessary outcomes.
Post-development tasks: Demo Preparation, creation of “user centric” release notes
Owning the output quality during the development phase by ensuring Dev and QA have interpreted the inputs correctly and have delivered high quality output which addresses the problem.

User JourneysVisualizationOrder ManagementStakeholder Engagement

Technology Analyst

Promoted

Jan 2013 – Feb 2015 · 2 yrs 1 mo

Senior team member in the development project with involvement in collaborating with multiple stakeholders to align the business requirements with the end solution.
Worked on installation of IBM Sterling, Build, CDT and deploy ear.
Implemented Alert Management for CSR with features like Alert escalation, change status, and re-assign.
Daily status reporting within the team for applications and daily activities.

Customer SatisfactionWorkload PrioritizationIBM SterlingBusiness Requirements Analysis

Senior System Engineer

Jan 2010 – Dec 2012 · 2 yrs 11 mos

Single support to various environments for WMS application for Spain Warehouse.
Analysis of the tickets by looking into configurations, agreed designs and database changes and other changes if any.
Exception handling which demands manual intervention.
Status reporting with client for daily activities.

Customer SatisfactionWorkload Prioritization

System Engineer

Nov 2008 – Dec 2009 · 1 yr 1 mo

Single support to various environments for WMS application for Spain Warehouse.
Analysis of the tickets by looking into configurations, agreed designs and database changes and other changes if any.
Exception handling which demands manual intervention.
Involved in the front-end development and Maintenance for all LexisNexis divisional sites such as UK, US, AT, AU, SG, MY, NZ, SG with respect to ATG technology.
Status reporting with client for daily activities.

Customer SatisfactionWorkload Prioritization

Ibm

Package Solution Consultant

Feb 2015 – May 2021 · 6 yrs 3 mos · Mumbai Area, India · Hybrid

Leading a support track for various WMS application environments and its related activities.
Short-term initial application support at 3PL provider’s office in Finland.
Involved in the process of understanding business changing needs, establishing business processes pre & post implementation.
Involved in various activities such as setting up of Sterling application with Jboss for development environment, build, CDT, hotfixes, fix pack related activities for different releases.
JMeter setup for multiple purposes to speed up the process in need.
Worked along with the development team for extension of custom tables, product APIs ensuring improved performance.
Automation of reporting tools through IBM Cognos BI to analyse business data and monitor live environment.
Worked on performance enhancement by enhancing data caching feature of the product for customers with high transaction volume and improving the performance of a long running feed by restructuring the template.
performed duties as a Team Lead involving effective communication, appraisal sessions, mentoring members and drive internal product trainings.
Ensured compliance with business requirements during the enhancements and testing phase.
Daily status reporting within the team for applications and daily activities.