Diksha Sahjwani

Co-Founder

Gurugram, Haryana, India8 yrs 11 mos experience

Key Highlights

7+ years in customer experience and product operations.
Proven track record in streamlining operations and reducing costs.
Strong leadership in managing cross-functional teams.

Stackforce AI infers this person is a Customer Experience and Product Operations expert in B2B and B2C sectors.

Contact

Skills

Core Skills

Customer ExperienceProgram ManagementProduct ManagementBusiness StrategyOperations Management

Other Skills

User AdoptionProduct AnalyticsConstructive FeedbackPeople ManagementRevenue ManagementKey MetricsBusiness Project ManagementStakeholder RelationsDecision-MakingTechnical SupportCustomer JourneysMicrosoft OfficeGrowth StrategiesCustomer RetentionStrategy

About

A diligent manager with 7+ years of experience in marketplace, product LCM, customer experience & support, program and project management. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experience

8 yrs 11 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 2 mos

Current Experience

Delhivery

Senior Manager - Cross Border

Apr 2025 – Present · 1 yr 2 mos

Comviva

2 roles

Senior Manager - CXO Office

May 2024 – Jul 2025 · 1 yr 2 mos

User AdoptionProduct AnalyticsConstructive FeedbackPeople ManagementRevenue ManagementKey Metrics+56

Product Owner(Experience) & Program Manager

Apr 2023 – May 2024 · 1 yr 1 mo

Developer, Partner and Enterprise experience. Working on a B2B2X product affiliated with 5G technology, responsible for understanding application's intent and fulfilling that intent through network APIs

User AdoptionProduct AnalyticsBudget ManagementPeople ManagementRevenue ManagementBusiness Project Management+50

Zomato

Assistant Program Manager(Customer experience)

Jul 2021 – Feb 2023 · 1 yr 7 mos

Product strategy for driver operations, driver NPS, Gigs model GTM & launch, Driver incentives, streamlining driver support operations through ticketing, social media support, quick-commerce(blinkit).

User AdoptionProduct AnalyticsConstructive FeedbackBudget ManagementPeople ManagementRevenue Management+72

Earटy

Founder

Feb 2021 – Oct 2021 · 8 mos · Bengaluru, Karnataka, India

People ManagementDecision-MakingOnline MarketplaceStrategyCritical ThinkingStartups+17

Arzooo

Business Operations - CEO Office

Dec 2020 – Jun 2021 · 6 mos

Building a seller platform connecting retailers and manufactures(B2B) for real time inventory & order management. Also worked for a fintech product of extended warranty on appliances.

Product AnalyticsConstructive FeedbackBudget ManagementPeople ManagementRevenue ManagementKey Metrics+70

Housr

Senior Community Manager (Customer Experience)

Jul 2018 – Dec 2020 · 2 yrs 5 mos · Bengaluru Area, India

. Heading central support for 900 residents across 33 properties for Bangalore city.
. Average stay feedback increased by 30% from 2.6 to 3.7 on a scale of 5.
. Increased rent collection from 82% to 97%.
. Process built-up for backend issues and collecting feedbacks.
. Customer retention increased by 50%.
. Drove customer retention through great service and focused customer engagement.
. Created policies and framework for Freshdesk enabling a better response system and TAT..
. Creating and implementing policies related to residents escalations and contract..
. Content designing for app automated messages and regular community messages.
. Maximized customer satisfaction results (NPS) through regular customer engagement.

User AdoptionConstructive FeedbackPeople ManagementKey MetricsStakeholder RelationsDecision-Making+61

Uber

2 roles

Operations & Marketing Associate

Mar 2017 – Jun 2018 · 1 yr 3 mos · Lucknow Area, India

Product launch for MOTO, Premier, Hire in terms of supply acquisitions, quality monitoring and
sustainable process.
Edged new supply in the city while generating a revenue of 16.5 lac in 2017.
ATL & BTL Marketing for supply acquisition.
Partnerships to boost brand visibility at commercial establishments, hospitals, malls.
Conceptualized and coordinated video projects for UBER India's social media handles along with
brand establishment campaigns.
Piloted stakeholder experience campaigns.
Stakeholder management and support.