Disha Kapila — Operations Associate

Let me start with "I". Well, that’s what LinkedIn is about! I'm a BCA graduate with a strong foundation in technology, driven by a deep curiosity for Artificial Intelligence and its real-world applications. With hands-on experience in both web development and AI, I bring a unique blend of technical skills and problem-solving abilities. My technical toolkit includes HTML, CSS, JavaScript, Python, and data analysis skills. I continuously refine through projects and certifications. I have completed a certification course in AI from the University of Helsinki, which provided me with a comprehensive understanding of the field's theoretical aspects. My passion for AI was further ignited during an AI Bootcamp organized by GUVI, where I delved into Vertex AI, trained AI models, and gained hands-on experience. Furthermore, I attended a seminar on Generative AI, expanding my knowledge of this rapidly evolving domain. I have also translated my theoretical knowledge into practical applications by independently creating an AI-based chatbot using Python. To further enhance my expertise, I undertook freelance work as an AI Bot Trainer on Outlier for a month, honing my skills in training and optimizing AI models for real-world applications. Moreover, I have written a research paper on how AI is used in medical field (usage of DL Models) "A comprehensive review of respiratory diseases", which got published as well. Currently, pursuing my MBA and developing my skills in marketing, analytics and management with a clear goal of leveraging AI-driven insights to solve business problems and drive impact. My commitment for continuous learning make me confident in my abilities.

Stackforce AI infers this person is a skilled professional in AI and E-Commerce sectors with a strong focus on data analysis.

Location: Delhi, India

Experience: 9 mos

Skills

Supply Chain Operations
Artificial Intelligence (ai)
Ai Workflow Automation
Customer Relationship Management (crm)
Data Analysis
Machine Learning
Digital Marketing

Career Highlights

Hands-on experience in AI and web development.
Developed an AI-powered chatbot for seller queries.
Published research on AI applications in healthcare.

Work Experience

Blinkit

Operations Executive (1 mo)

Zomato

Escalation Specialist (7 mos)

Associate (3 mos)

Outlier

AI Bot Trainer (0 mo)

British Airways

Data Science Intern (1 mo)

TalentServe

Marketing\Business Development & General Management Intern (2 mos)

Education

Bachelor of Computer Application at Jagan Institute Of Management Studies(JIMS Rohini)

Certification at University of Helsinki

Humanities at Lancers Convent School

Disha Kapila

Operations Associate

Delhi, India9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Hands-on experience in AI and web development.
Developed an AI-powered chatbot for seller queries.
Published research on AI applications in healthcare.

Stackforce AI infers this person is a skilled professional in AI and E-Commerce sectors with a strong focus on data analysis.

Contact

Skills

Core Skills

Supply Chain OperationsArtificial Intelligence (ai)Ai Workflow AutomationCustomer Relationship Management (crm)Data AnalysisMachine LearningDigital Marketing

Other Skills

E-Commerce OperationsChatbot DevelopmentAutomation TestingResponse Time OptimizationWeb ScrapingAnalytical SkillsData CleaningData VisualizationBrandingTechnical WritingStock Transfer Order (STO) HandlingFSSAI Compliance HandlingMS ExcelInventory ManagementFinancial Operations

About

Experience

9 mos

Total Experience

9 mos

Average Tenure

Current Experience

Blinkit

Operations Executive

Jul 2025 – Aug 2025 · 1 mo · Gurugram, Haryana, India · On-site

Managed backend recall operations related to inventory returns from warehouse and dark stores by working on tickets raised by sellers requesting for inventory recall. Extracted and maintained recall data using Delim.co tool and Excel. Co-ordinated with sellers by issuing timely updates on recall TATs. Ensured accurate documentation and record keeping to support inventory traceability and minimize operational gaps.
Managed STO (Stock Transfer Order) creation issues, supported sellers who faced challenges while scheduling inventory to Blinkit warehouses. Resolved GRN (Goods Receipt Note) discrepancies by validating unit mismatches via internal dashboards. Investigated and resolved FSSAI compliance cases, guiding sellers on obtaining appropriate FSSAI licenses (state or central) to enable product listings.
Managed seller payout operations including end-to-end resolution of payouts not received cases raised by sellers. Navigated internal seller dashboard to analyze SOA (Statement of Account) reports to validate seller earnings, reconcile forward orders and investigate cancellations or return related deductions. Effectively communicated with sellers to provide timely and accurate clarity on financial breakdowns, ensuring transperancy and resolving payout related discrepancies.
Contributed to the development and internal testing of an AI-powered chatbot designed to handle seller queries on the internal dashboard. Evaluated chatbot responses in real time, provided corrective feedback, and trained the model to improve response accuracy. Collaborated in feature testing prior to public rollout, identified inaccuracies and driving improvements in chatbot performance ahead of launch.

E-Commerce OperationsSupply Chain Operations

Zomato

2 roles

Escalation Specialist

Dec 2024 – Jul 2025 · 7 mos · Gurugram, Haryana, India · On-site

Worked on filtration project, categorised 600 tickets daily based on different segments, also enhanced efficiency and accuracy of the tickets.
Managed and resolved complex AI Bot initiated issues.
Provided technical support and troubleshooting for Bot related issues.
Managed AI Bot workflow automation to increase efficiency.
Tested and validated AI Bot workflow automation by evaluating specific use cases (e.g., poor quality, FSSAI issues, wrong orders, poor packaging) to ensure accurate automated responses and successful ticket closure.

AI Workflow AutomationAutomation Testing

Associate

Aug 2024 – Nov 2024 · 3 mos · Gurugram, Haryana, India · On-site

Focused on enhancing user experience, optimizing response time and driving customer satisfaction.
Provided dedicated support to high-value customers to ensure a seamless and personalized experience.
Operated OneSupport tool for effective query management.
Worked on special projects like "Unreasonable Hospitality" and "Surprise Ordering".

Customer Relationship Management (CRM)Response Time Optimization

Outlier

AI Bot Trainer

Jun 2024 – Jun 2024 · 0 mo · United States · Remote

Trained AI Bots for clients using specialized datasets.
Evaluated and improved accuracy of responses, processing speed, and overall bot performance.
Implemented quality control measures to ensure optimal bot functionality.

Artificial Intelligence (AI)Machine Learning

British airways

Data Science Intern

Jul 2023 – Aug 2023 · 1 mo · London · Remote

During my internship I was involved in two projects :-
1) scrapping the data from the website skytrax, cleaning & processing data, extracting valueable insights and presenting that data report in visual form.
2) Building ML models to predict customer booking behaviour.

Web ScrapingAnalytical SkillsData Analysis

Talentserve

Marketing\Business Development & General Management Intern

Jun 2023 – Aug 2023 · 2 mos · Mumbai, Maharashtra, India · Hybrid

During my internship, I was responsible for creating high-quality technical content on a range of emerging technology topics, including Artificial Intelligence, Data Science and AI in marketing. I worked on simplifying complex concepts for broader audiences, ensuring both accuracy and engagement. In addition to content creation, I contributed to brand promotion through strategic blogging and utilizing social media platforms like LinkedIn and Instagram, helping to increase reach and visibility.

Digital MarketingBrandingTechnical Writing