Jul 2023 – Jun 2024 · 11 mos · Argentina · Remote

• Overseeing customer account management, including negotiating contracts and agreements.
• Operating as the lead point of contact for all matters specific to client accounts.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Negotiate contracts (NDA, MSA, SOWs)
• Prepare and present different commercial proposals according to the client's needs.

Feb 2023 – Jun 2023 · 4 mos · Argentina · Remote

• Collaborated with the sales and Revenue operations teams to improve the company's outreach efforts by significantly increasing the open rate from a mere 6% to an impressive 40%, resulting in higher reply rates and enhanced engagement.
• Contributed to the new sales team by booking the first qualified meetings from each source (LinkedIn, email, phone), setting a high standard for lead generation, and contributing to the acquisition of three valuable clients and their significant revenue impact of over $120,000 in revenue for the organization.

Jul 2022 – Feb 2023 · 7 mos · Argentina · Remote

• Conducted lead generation activities through a multi-channel approach, including cold calling, email outreach, and strategic networking on LinkedIn with C-Levels, VPs, and Directors.
• Collaborated with sales teams, effectively converting leads into paying customers, contributing substantially to revenue growth.

May 2022 – Jun 2022 · 1 mo · Argentina · Remote

• Managed the entire sales cycle, from lead prospecting to successful closure, generating $54,000 in ARR and consistently generating more than 10 deals per month.
• Collaborated closely with sales leadership, legal, and recruitment teams, working cohesively to streamline the deal-closing process and ensure successful outcomes.
• Conducted strategic prospecting efforts to identify potential customers for the company, and managed both discovery and introduction calls with my prospects and the ones brought in by the SDR team, effectively maintaining follow-up and nurturing prospects until they were ready for closure.
• Actively built and nurtured relationships with potential customers, leveraging personalized outreach and maintaining regular communication to guide them through the sales cycle.
• Tracked and reported on key performance indicators, including lead generation and conversion rates, providing valuable insights for performance improvement.

Oct 2021 – Apr 2022 · 6 mos · Argentina · Remote

• Collaborated with the team to define the SDR role within the company, by actively participating in onboarding new team members and creating the SDR guide.
• Contributed to the implementation of efficient tools (Apollo.io) to optimize the sales process leading to improved productivity and effectiveness.
• Generated a consistent flow of high-quality leads through extensive prospecting efforts and qualification processes to accomplish my sales metrics, generating 10 qualified meetings per month for the sales team to convert to business opportunities.

May 2021 – Oct 2021 · 5 mos · Argentina · Remote

• Resolved complex customer issues and inquiries escalated by the sales agents, achieving 100% successful escalated calls.
• Maintained a deep understanding of the company's products and effectively communicated features and benefits to customers.
• Collaborated with sales teams and management to resolve customer issues and complaints.
• Helped supervise the sales team, ensuring the schedules were followed to maintain customer service quality.

Jul 2020 – May 2021 · 10 mos · Argentina · Remote

• Awarded Top Performer Sales Agent several times for high conversion rates and revenue generation.
• Managed approximately 96 calls in both English and Spanish per shift, achieving a conversion rate of around 40% of the total amount of received calls.
• Exceeded sales targets by closing sales deals using upselling and cross-selling techniques through inbound calls, which generated $44,000 in revenue for new lines per month, totaling $706,560.
• Provided excellent customer service, responded to inquiries, resolved issues, provided product information, and crafted persuasive sales pitches tailored to customer needs.
• Processed orders and ensured accurate customer information in the company's database.
• Tracked and reported on sales performance metrics.

Feb 2021 – Oct 2021 · 8 mos

• Assisted a real estate agent in Seattle with lead generation, leading to the closure of three successful house sales of approx 1,200,000USD in total.
• Conducted research to qualify potential clients, handling qualification processes for over 1,000 leads per month on various channels such as chats and calls in both English and Spanish.
• Delivered compelling communications to educate prospects on products/services and generated appointments.
• Maintained accurate records of sales activity, customer interactions, and prospect information in CRMs like GoHighLevel, KvCore, and BossUpDesk.
• Booked over 10 qualified appointments per month per real estate agent (managing a portfolio of 3 simultaneous) located in different states through cold calling their warm leads from paid ads sources, using sales scripts according to the market, generating them with sales opportunities.

Aug 2020 – Present · 5 yrs 10 mos · Buenos Aires Province, Argentina · Remote

• Ayudo al talento a encontrar mejores oportunidades laborales.
• He ayudado a +600 personas de más de 10 países y procedencias diferentes a conseguir un mejor trabajo optimizando sus perfiles profesionales.
• Currículum vitae
• Perfil de Linkedin
• Preparación de entrevistas
• He presentado webinars, talleres, charlas y demás en vivo con +100 asistentes registrados cada uno sobre cómo crear un CV sólido y un perfil de LinkedIn optimizado💫

Jun 2019 – Jun 2020 · 1 yr · Buenos Aires · On-site

• Provided attentive, courteous, and professional service and oversaw the service for 200 guests per shift daily.
• Worked collaboratively with kitchen staff and front-of-house teams, coordinating operations.
• Oversaw Christmas and End of the Year events, managing multiple tables simultaneously and coordinating services among the teams involved to achieve a successful experience for this fine dining event that consisted of 4 courses.
• Served celebrities at private events, maintaining luxurious customer service standards.

Sep 2016 – May 2019 · 2 yrs 8 mos · Gran Buenos Aires, Argentina · On-site

• Trained, managed, and motivated a team of 10 people, including customer service representatives and cashiers, leading to achieving 3rd place on the Top 10 Best Performing Teams award.
• Supervised day-to-day operations, managed inventory for merchandise and fuels, and maintained equipment and facilities, ensuring compliance with safety regulations and guidelines.
• Oversaw the sales, and expenses, and developed revenue-increasing strategies.
• Managed and resolved complex customer complaints.
• Conducted internal and external financial, administrative, health, and security audits, achieving successful outcomes at least once per year for each area.
• Successfully managed backend preparations for special events, including inventory, team coordination, and security.

Sep 2014 – Sep 2016 · 2 yrs · Gran Buenos Aires, Argentina · On-site

• Provided exceptional customer service to over 200 individuals daily and successfully served the Mystery Shopper on six different occasions, consistently following established standards and leading the team to receive recognition.
• Excelled in selling marketing promotions, actively keeping up with promotional cycles, and tailoring offers to customer behavior for effective upselling.
• Organized store displays following marketing guidelines to maximize revenue-generating strategies.
• Conducted daily inventory checks, drafted purchase orders, and ensured smooth operations.
• Responded to customer inquiries, processed orders, and managed returns.