Emilia Ivanova

Operations Associate

Lozenets, Sofia City, Bulgaria22 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in managing complex travel arrangements.
Strong negotiation skills for vendor agreements.
Proven track record in customer service excellence.

Stackforce AI infers this person is a Travel Management Specialist with expertise in customer service and procurement.

Contact

Skills

Core Skills

Travel ManagementNegotiationCustomer Service

Other Skills

AirlinesManagementEvent LogisticsVendor Agreement NegotiationsBudgetingPerformance ManagementTrainingFlight InformationSecurity ComplianceEnglishCustomer SatisfactionPublic RelationsAirportsTeam ManagementFlights

Experience

22 yrs 10 mos

Total Experience

7 yrs 7 mos

Average Tenure

13 yrs 5 mos

Current Experience

Progress

3 roles

Senior Procurement and Travel Specialist

Aug 2022 – Present · 3 yrs 10 mos

AirlinesManagementCustomer ServiceTravel ManagementNegotiation

Procurement and Travel Specialist

Promoted

Mar 2018 – Present · 8 yrs 3 mos

Travel Coordinator

Jan 2013 – Mar 2018 · 5 yrs 2 mos

My responsibilities as a Travel Coordinator at Progress could be described as follows:
Facilitate business travel process by making all necessary travel arrangements, keeping informational records of travelers, delivering all mandatory travel documents, and providing visa support;
Keep track of expenses and make reports for budgeting purposes;
Assist in event logistics and off-site meetings;
Work closely with Accounts Payable in the process of invoice reconciliation;
Ensure Travel Policy compliance and satisfactory travelers’ experience through constant communication with employees and addressing feedback;
Monitor Travel Management Company performance as per the existing Service Level Agreement;
Take part in travel related process establishment and employees' education;
Involve in the process of vendor agreement negotiations related to business accounts and corporate discounts;
Take part in RFP process to address emerging need of change in desired outcome of the current program.
Support Finance Team and Accounts Payable in establishment and deployment of a credit card program;
Prepare educational documents and guidelines in order to keep high level of awareness among company travelers.

Travel ManagementCustomer ServiceEvent LogisticsVendor Agreement NegotiationsBudgeting

Swissport bulgaria

Support Supervisor Passenger Service

Oct 2007 – Jan 2013 · 5 yrs 3 mos · Sofia,Bulgaria

Supervise check-in agents on duty in terms of performance;
Responsible for compliance with company standards, airline Service Level Agreement and security procedures;
Manage irregularities and customer service escalations;
Coordinate communication between different units and prepare roster;
Provide on the job and classroom training;
Carry out agents' annual performance appraisals.

Customer ServicePerformance ManagementTraining

Sofia airport

Check-in agent

Jul 2003 – Sep 2007 · 4 yrs 2 mos

High level of customer service; Correct and timely registration of travelers; Provide flight related information upon request; Security measures and airline Service Level Agreement compliance.

Customer ServiceFlight InformationSecurity Compliance