Emma Cardon

Operations Associate

France7 yrs 4 mos experience

Key Highlights

Experienced in production support within financial services.
Strong background in customer success and client relations.
Proficient in market research and supplier management.

Stackforce AI infers this person is a Customer Success professional with experience in Production Support and Market Research.

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Skills

Core Skills

Production SupportAgile DevelopmentLogistics ManagementSupplier ManagementProduct ManagementSales DevelopmentMarket ResearchResearch

Other Skills

Incident ManagementCommunicationSystem Performance MonitoringUser SupportSQLScriptingAgile ProcessesStock ManagementImport AdministrationStock AnalysisProspectingBrand AwarenessWorkshop OrganizationRuby on RailsJavaScript

Experience

7 yrs 4 mos

Total Experience

10 mos

Average Tenure

Current Experience

Morgan stanley

Production Support Analyst - Wiley Edge program

Aug 2022 – Jun 2023 · 10 mos · London Area, United Kingdom · Hybrid

Real-time incident management, ensuring rapid resolution in a high-stakes financial environment
Communication with global teams to accelerate escalation and ensure service continuity
Monitoring system performance, mitigating risks before escalation
Documented incidents and root causes to boost team efficiency
Collaborated in Agile dev cycles to test and deploy fixes
Delivered user-focused support with clear, consistent communication

Incident ManagementCommunicationSystem Performance MonitoringAgile DevelopmentUser SupportProduction Support

Wiley edge

Production Support Analyst

Jan 2022 – Jun 2023 · 1 yr 5 mos · London Area, United Kingdom

Foundational training in SQL, scripting, Agile processes, and the financial services industry
Placement at Morgan Stanley

SQLScriptingAgile ProcessesProduction SupportAgile Development

Anaplan

Account Development Representative

Nov 2020 – Feb 2021 · 3 mos · London, England, United Kingdom

Cloudflare, inc.

Customer Development

Sep 2018 – Oct 2020 · 2 yrs 1 mo · London, United Kingdom

Globaldata plc

Client Services Executive

Jun 2017 – Aug 2018 · 1 yr 2 mos · London, Royaume-Uni

Hootsuite media inc.

Enterprise Development Representative EMEA

Sep 2015 – Nov 2016 · 1 yr 2 mos · London, Royaume-Uni

Ingen biosciences

Purchasing and logistics assistant

Dec 2014 – Mar 2015 · 3 mos · Chilly-Mazarin, France

I handled the purchase of sensitive goods from ordering to reception, including managing a supplier portfolio from USA and Europe, stock management, tax and transportation invoicing and general import administration.

Supplier ManagementStock ManagementImport AdministrationLogistics Management

Fomax

Junior Product Manager OUTDOOR & TOYS RANGE

Mar 2014 – Sep 2014 · 6 mos · Région de Paris, France

I managed the production and delivery of two seasonal ranges: The Christmas toys and the outdoor ranges. This included managing a supplier portfolio from China and Europe, analysing stock levels and its management, ordering, following up orders and ensuring compliance to our purchasing terms. I was also involved in the creation of packaging and graphic design, liaising with the Desktop Publishing team.

Product ManagementSupplier ManagementStock Analysis

Quality sprinkles

International Sales / Sourcing assistant

Apr 2013 – Sep 2013 · 5 mos · Chine

My goal was to improve market position and Sales in Europe; I conducted market research on cake decoration ingredients in Europe, prospected and contacted customers. I also worked on raising the brand awareness over the simple product, through the website, but also marketing material included with the product (leaflet). Separately, in order to improve the product attraction to the European market, I identified new healthy ingredients, oils, natural food additives, matching our brand commitment. I sourced suppliers of these worldwide and gathered information on the regulation of food additives in Europe and USA to achieve compliance.

Market ResearchProspectingBrand AwarenessSales Development