Gary Smith

Director of Engineering

Boston, Massachusetts, United States19 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer experience and engagement.
  • Strong leadership in renewals and contract management.
  • Expertise in sales enablement and operations.
Stackforce AI infers this person is a SaaS expert with a focus on customer engagement and renewals.

Contact

LinkedIn

Skills

Core Skills

Customer ExperienceSales EnablementCustomer Engagement

Other Skills

Software IndustryCommunicationNetworkingSales OperationsDemand GenerationProject ManagementCustomer SatisfactionCustomer RetentionAccount ManagementSolution SellingCRMCellular CommunicationsCustomer Relationship Management (CRM)Salesforce.comSaaS

About

Growing my company's status as a trusted, valued technology partner.

Experience

19 yrs
Total Experience
9 yrs 6 mos
Average Tenure
12 yrs 6 mos
Current Experience

Progress

4 roles

Director, Renewals

Promoted

Dec 2024 – Present · 1 yr 6 mos

Sr. Manager, Contract Renewals

Feb 2017 – Dec 2024 · 7 yrs 10 mos

Software IndustryCommunicationNetworkingSales EnablementSales OperationsCustomer Experience+3

Senior Manager, Contract Renewals & Customer Advocacy

Feb 2017 – Dec 2022 · 5 yrs 10 mos

  • Progress is committed to giving developers the tools they need to harness and master the technological evolution shaping our society and the world. From innovative approaches to native, web and hybrid development, to time-saving tooling and testing products, developers rely on the quality and dependability of Progress to create transformative experiences.
Software IndustryCommunicationNetworkingSales EnablementSales OperationsCustomer Experience+3

Contract Renewals Specialist

Dec 2013 – Feb 2017 · 3 yrs 2 mos

Software IndustryCommunicationNetworkingSales EnablementSales OperationsCustomer Experience+3

Sprint

Implementation Specialist II

Apr 2007 – Oct 2013 · 6 yrs 6 mos · Burlington, MA

CommunicationNetworkingCustomer ExperienceCustomer Engagement

Education

University of Massachusetts Amherst

B.A.

Jan 1999 – Jan 2003

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