Oct 2024 – Jan 2026 · 1 yr 3 mos · Bengaluru · On-site

• Managing Shrinkage for Zepto's warehouse, superstore and cafe operations
• Designing and Implementing inventory hygiene metrics to streamline operations for warehouses
• Strategizing RTO and Bin clearance increasing customer satisfaction

Oct 2023 – Sep 2024 · 11 mos · Bengaluru · Hybrid

• Performed As-Is analysis to understand and identify bottlenecks in the claims management work-queues for the client
• Liaised with client to develop a process flow for processing the on-hold claims before untimely filling deadline
• Designed & rolled out the engagement survey to 60k+ brokers to understand brokers’ sentiments towards the client
• Increased response rate by providing continuous support to the outreach team & 8 strategically placed reminder emails
• Developed 5 plug and play Tableau dashboard highlighting key survey metrics and improvement areas for the clients
• Developed 4 major capabilities to remove operational inefficiencies via centralized control of data & flow of information
• Analysed the market to identify 8 major competitors, benchmarked their capabilities, and assessed their overall impact
• Identified 6 major patient pain points & developed 25+ functional use cases across the value stream of patient journey
• Assessed 4 potential barriers to Command Center implementation and developed 3 different market entry strategies
• Identified the right strategy to integrate the Command Center with the firm's already existing healthcare products

Jan 2023 – Mar 2023 · 2 mos · Kolkata, West Bengal, India

• • Developed a model to analyse the demand of SKUs & map it to Modern Trade and E-Comm channels

Sep 2022 – Nov 2022 · 2 mos · Mumbai, Maharashtra, India

• Performed As-Is analysis and automated identification of packaging material for CKD products via VBA
• Facilitated communication between end user & leadership team to identify and develop features for the VBA model

Apr 2022 – Jun 2022 · 2 mos · Hyderabad, Telangana, India

• Developed capabilities to remove inefficiencies through centralized control and efficient flow of information
• Identified major competitors, benchmarked their capabilities, and assessed the overall on their clients
• Devised use cases for implementation by addressing pain points across value stream of patient journey
• Identified potential barriers to implementation and developed different strategies for firm’s market entry
• Identified opportunities for additional revenue for the clients by reducing redundancies and increasing efficiencies
• Designed client-ready case studies on Command Center implementation of 3 different hospitals
• Awarded PPO for the performance during summer internship program

May 2019 – May 2021 · 2 yrs · Pune, Maharashtra, India

• Implemented DevOps and Agile methodology to sync development with daily operations of the project
• Formulated & developed an out-of-the-box solution for the client as part of the business analytics team
• Liaised with clients, offshore and onsite team to understand project requirements and assess feasibility
• Designed Project Knowledge Repository as a one-stop solution for project defects and their solutions
• Recipient of Revo Top performer Q3’20 for delivering 37 consolidated data extracts in stringent timelines
• Supervised Quality Assurance by coordinating & monitoring the team and recommending improvements
• Led the ETL development for generating metrics to facilitate analysis of team performance for the client