Mar 2021 – Jun 2024 · 3 yrs 3 mos · Spagna · Remote

• Acting as the trusted advisor to the Sales team on deal structure and proposal (RFP, RFQ and RFI), advises the Sales Team on alternative contract options, and/or value propositioning to help drive deal closure. Serving as a key role in the sales cycle to structure, create, review and approve deals/contracts, and at the same time oversees the onboarding process in terms of internal approvals, revenue recognition and contract archiving.
• Deal and Contract research, creation of price quotes, deal structuring, business approvals, order requests for varying levels of deal size and complexity
• Assist in responding to RFPs, RFIs, RFQs and ensure adherence to our quote to contract processes & policies for our Global sales team
• Manage SFDC Cases and deal trackers, and manage opportunities through the approval workflow, ensuring adherence to Approval Matrix in place.
• Regularly interface with key stakeholders to discuss current and upcoming deals in order to proactively manage volumes
• Streamline and automate the process for non-standard deal approvals, thresholds and rules, approver roles and responsibilities, approval routing and workflow design, automated exception alerting and communications, and the creation of a hierarchy of special terms, tips/techniques, and recommended workarounds
• Collaborate with internal Teams such Accounting (to validate Credit and Fraud Check documentation), Legal (to amend/create customised wording on Customer’s agreements), Privacy and InfoSecurity (for GDPR/Privacy and Inforsecurity related topics on Agreements and RFP).
• Participate in the integration planning and execution process for existing and new lines of business
• Work with teammates and management to identify best practices for fulfilling nonstandard deals and process improvement opportunities, provide ongoing education to the Sales Field

Mar 2018 – Mar 2021 · 3 yrs · Barcellona, Spagna

• The Deal Desk team is a dynamic organization, chartered with providing mission critical support to field sales in all aspects of the sales process including, but not limited to: contract research, creation of price quotes, business approvals, deal structuring, contract creation requests and training. The Deal Desk team acts as a hub between Sales and various back-office teams. As a Deal Desk Analyst I serve a key role in the sales cycle – partnering with sales, sales operations, finance and other back-office teams to structure, create, review and approve deals/contracts.
• Key Responsibilities
• Execute deal desk functions including, but not limited to: contract research, creation of price quotes, deal structuring, business approvals, order requests for varying levels of deal size and complexity
• Serve as a trusted advisor to field sales on pricing, product configuration, and business terms to support the sales effort
• Collaborate and build proactive, positive relationships with peers, managers, sales operations, shared services, and account teams to ensure consistency within processes, determine best practices, and work efficiently
• Ensure compliance with published sales and business approval policies. Be a sales advocate & partner to internal organizations to understand complex sales issues

Feb 2015 – Feb 2018 · 3 yrs · Barcellona, Spagna

• Aiming to provide excellent customer service to Corporate B2B Customers in the Media and Risk Prevention sectors, while performing account administration functions as required in order to fulfill Accounts requirements.
• Investigate and resolve account queries. while maintaining a high level of communications with Internal and External customer to all services while maintaining the Service Level Agreements.
• Troubleshooting of technical incidents including basic Apps, device and subscription problems. and escalate unresolved cases to management or second level Technical Support.

Aug 2009 – Nov 2014 · 5 yrs 3 mos · Londra, Regno Unito · On-site

• Direct daily the Food and Beverage Outlets of one of the Europe's largest hotels. Supervising the main 270 seats restaurant with 2 bar ensuring the delivery of all food and beverage operation with the aim to provide the highest level of customer service;
• Support the Head of department with hiring plan, hiring decision and training programs. Forecast and schedule over 75 staff and 7 team leader balancing service needs with profits goals;
• Responsible for opening and closing procedures such as checking the reservations list and occupancy status, coordinating activities, briefing, cashing up and reports;
• Promote a customer focused culture by example and by encouraging in house training of all team members through an agreed training plan;
• Payroll management, responsible for the approving of the daily shift for the team member and monthly forecast and data managing with PAMS/Watson;
• Responsible for the Employee performance revue, improvement plan, disciplinary and grievance;