Hamad Yousuff

Partnerships Manager

India5 yrs 7 mos experience

Key Highlights

Expert in driving customer success and partnership strategies.
Achieved 100% retention rate with innovative onboarding processes.
Skilled in building tools for customer adoption and data analysis.

Stackforce AI infers this person is a SaaS Customer Success and Partnership Management expert.

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Skills

Core Skills

Customer Success & Relationship ManagementIntegration & Technology Partnerships

Other Skills

Reseller & Co-selling Program ManagementPartner Onboarding & EnablementPartnership & Channel StrategyProject & Process ManagementRevenue Growth & ExpansionData Analysis & ReportingRevenue OperationsCustomer RetentionRisk ManagementAppViewX SIGN+AppViewX KUBE+AppViewX PKI+Customer AdvocacyAppViewX ADC+AppViewX CERT+

About

👋🏻 Hi, I'm Hamad. I am passionate about driving partner and customer success through building, nurturing, and scaling meaningful relationships. My role bridges customer success with comprehensive partnership strategies - spanning integrations, reseller and channel programs, co-selling motions, and technology alliances. With a focus on maximizing value for our customers and partners, I work collaboratively to onboard, enable, and empower organizations to unlock new growth opportunities through Fireflies' solutions. 🔑 Key Skills: ➟ Customer Success & Relationship Management ➟ Reseller & Co-selling Program Management ➟ Integration & Technology Partnerships ➟ Partner Onboarding & Enablement ➟ Partnership & Channel Strategy ➟ Project & Process Management ➟ Revenue Growth & Expansion ➟ Data Analysis & Reporting ➟ Revenue Operations 🛠️ Tools Experience: Salesforce, Hubspot, ChurnZero, Jira, Pendo.io, DealHub, Reprise, Clari, Lucidchart, Gong.io, Showpad, Calendly, Chillipiper, MS Office, among many others. 📫 Let’s connect and explore how we can succeed and grow together!

Experience

5 yrs 7 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Fireflies.ai

Senior Customer & Partnerships Manager

Feb 2025 – Mar 2026 · 1 yr 1 mo · Remote

Drive techno-functional partnership strategy across channel sales, developer integrations, and vertical market expansion at a $1B+ AI meeting intelligence platform serving 1M+ businesses globally.
1) Co-Sell & Channel Enablement:
Architect and scale affiliate and reseller programs, equipping channel partners with technical sales support, solution demos, and competitive positioning to close joint opportunities
Lead partner enablement initiatives - creating sales playbooks, technical documentation, and certification frameworks that accelerate partner ramp and deal velocity
Provide hands-on deal support including technical discovery, solution scoping, and customer-facing presentations alongside channel partners
2) Integration & Developer Partnerships:
Own end-to-end technical relationships with vendors and developers building on the Fireflies platform - from initial scoping through API implementation to production launch
Conduct technical discovery sessions to map partner requirements to platform capabilities, define integration architecture, and establish implementation roadmaps
Serve as the bridge between external development teams and internal Product/Engineering - prioritizing integration features, resolving technical blockers, and ensuring seamless partner experiences

Customer Success & Relationship ManagementReseller & Co-selling Program ManagementIntegration & Technology PartnershipsPartner Onboarding & EnablementPartnership & Channel StrategyProject & Process Management+3

Appviewx

Customer Success Manager

May 2024 – Feb 2025 · 9 mos

Managed implementation of PKI and certificate lifecycle management solutions for key enterprise and growth accounts.

Biglittle.ai

Head of Customer Success

May 2023 – Apr 2024 · 11 mos · Bengaluru, Karnataka, India

Responsible for establishing the overall vision and strategic plan for customer success. Specifically focused on driving growth through successful customer outcome realization, up-selling, and net retention improvements as well as bringing process and project management discipline to internal workflows, deployment and onboarding execution.

Appviewx

Associate Manager - Customer Success

Jun 2020 – Apr 2023 · 2 yrs 10 mos · Coimbatore, Tamil Nadu, India

Responsible for implementing and maintaining scalable operations and customer success. Helped develop overall department strategy for increasing lifetime customer value through measurable, repeatable process.
🏆 Achievements:
Maintained a 100% retention rate ➟ Book of business = 30 accounts.
Set the company record for the fastest customer onboarding and time to value.
Created standardized deployment and implementation models to achieve faster onboarding.
Established the playbooks and processes for hand-off from Sales to CS, onboarding, adoption, and the accounts at risk.
Built an internal tool dubbed "Adoption Genie" to leverage customer adoption data to monitor customer health, forecast market trends, drive expansion, and predict churn.
Helped integrate Salesforce with DealHub CPQ and JIRA, respectively.
Implemented ChurnZero, Salesforce, DealHub CPQ, and Pendo to create a unified customer data architecture.
🎯 Key Responsibilities:
Post-sales onboarding and activation for multi-region accounts.
Focus on adoption, retention, and customer advocacy.
Projecting lead qualification, revenue, and pipeline reporting.
Analyzing customer usage & adoption metrics, communicating impact within customer teams, and gauging satisfaction to create referenceable customers.
Driving customer-facing change management efforts and providing product feedback to roadmap team and working to prioritize features for upcoming releases.
Providing ongoing customer support on an as-needed basis and escalating at-risk customers appropriately.
Actively collaborating with sales teams for driving renewal discussions, quarterly business reviews, and identifying new sales opportunities.
CS and Sales Enablement - Tasked with creating video tutorials, guides, battle cards, and other learning resources to support a group of 40 Sales & CS professionals.