Harshit Verma

Operations Associate

Gurugram, Haryana, India6 yrs 6 mos experience

Highly Stable

Key Highlights

7 years of experience in Learning & Development.
Expertise in warehouse operations and training management.
Proven track record in process improvement and performance management.

Stackforce AI infers this person is a Learning & Development professional with expertise in operational efficiency and training in the customer service industry.

Contact

Skills

Core Skills

Employee Learning & DevelopmentSupply Chain ManagementProject ManagementTraining Management

Other Skills

Supply Chain OperationsQuick CommerceWarehouse Learning & DevelopmentWarehouse Management SystemsWarehouse OperationsTraining & DevelopmentNew Hire TrainingTeam ManagementPeople ManagementLeadershipTeam LeadershipStakeholder ManagementShareholder CommunicationsPerformance ManagementManagement Training Programs

About

Learning & Development Proffessional having around 7 years of experience in customer service industry. Currently working as Assistant Manager - L&D in Blinkit for warehouse operations where I manage Delhi NCR region as a support function to operations. 1.5 years of experience as Senior Learning Specialist lll for APAC L&D in Uber where I took care of SRAS(Safety Regulations & Advanced Support) and U Trips(Driver Business) side of business. 3.5+ years of experience in outsourcing sector(Startek) for Zomato Process and Uber Process as a Team Lead - Training. Worked as a Line Manager in Vivo Pvt Ltd for SMT Department. 1.5 years of experience in Administration Department. Been a content writer for social media handles like instagram, facebook and X(twitter) for a media agency as well. Owns a Digital Marketing Agency named Pyramid Media Solutions. A Co-Author and writer in Anthologies

Experience

6 yrs 6 mos

Total Experience

1 yr 11 mos

Average Tenure

7 mos

Current Experience

Blinkit

Assistant Manager - Learning & Development

Nov 2025 – Present · 7 mos · Gurugram, Haryana, India · On-site

As the AM - L&D for Blinkit, I am responsible for developing and leading all training and capability-building initiatives across our Warehouse Operations in Delhi NCR region. My focus is on driving operational efficiency, safety compliance and leadership development on the floor.

Employee Learning & DevelopmentSupply Chain ManagementSupply Chain OperationsQuick CommerceWarehouse Learning & DevelopmentWarehouse Management Systems+9

Uber

Senior Learning Specialist lll

Jul 2024 – Oct 2025 · 1 yr 3 mos · Visakhapatnam, Andhra Pradesh, India · On-site

Worked in APAC L&D Team for Uber's SRAS & U Trips side of bussiness which was located in Visakhapatnam.

New Hire TrainingPerformance ManagementEmployee Learning & DevelopmentProject ManagementManagement Training ProgramsChange Management+9

Startek

3 roles

Training Team Lead

Promoted

Jan 2024 – Jun 2024 · 5 mos · Lucknow, Uttar Pradesh, India · On-site

As a training lead, I took care for overseeing a company's employee training and development activities. Performing various tasks that includes identifying training needs for the organization, supervising trainers' work, and developing effective employee training programs.

Employee TrainingEmployee Learning & DevelopmentProcess Improvement ProjectsData AnalysisLeadershipStrategic Thinking+6

Training Specialist

Promoted

Jul 2022 – Dec 2023 · 1 yr 5 mos · Lucknow, Uttar Pradesh, India · On-site

Content DesignCustomer ExperienceEmployee TrainingProblem SolvingProcess Improvement ProjectsStrategic Thinking+9

Customer Service Associate

Dec 2020 – Jun 2022 · 1 yr 6 mos · Lucknow, Uttar Pradesh, India · On-site

Customer ExperienceProblem SolvingMicrosoft OfficeMicrosoft PowerPointCustomer Service

Vivo mobile india pvt. ltd.

Line Manager

Sep 2020 – Nov 2020 · 2 mos · Noida, Uttar Pradesh, India · On-site

As a line manager I was taking care of line operators in SMT Department of Vivo Mobiles. I was taking care of PCB glue and testing department.

Printed Circuit Board ManufacturingEngineeringPCB AssemblyMechanical EngineeringSMTPrinted Circuit Board (PCB) Design

Lucknow model public inter college

Office Administrator

Jan 2019 – May 2020 · 1 yr 4 mos · Lucknow, Uttar Pradesh, India · On-site

As an office administrator I was taking care of admin department which was related from taking care of new admissions to maintaining all the employee records. Also I was supervising all the marketing and advertising works of the school.

PayrollOffice AdministrationCustomer Service