Jul 2021 – Jan 2026 · 4 yrs 6 mos · On-site

• As the Head of Engineering for Customs, Compliance & Cross Border Fulfilment Org in GL Business. led a multi-layered engineering & science org, driving technical strategy enabling senior leaders to move fast with minimal overhead to improve global cross-border selling journey.
• Developed and deployed an ML-powered product classification system for HTS Codes, reducing processing costs from $0.XXto $0.YY per entry; automated ZZ% of volume through the supervised contrastive learning and LangGraph-based agentic system with Claude 3.7, saving $XXM annually and unlocking $YYM in GMS over 3 years.
• Overhauled global customs filing processes, optimizing AAA K+ annual entries and reducing entry time by 40%, resulting in faster and more cost-effective import operations.
• Expanded customs filing to three additional businesses and new international regions (UK, EU, JP), achieving ~$BB savings per entry and supporting scalable logistics for a $3B global business unit.
• Streamlined global fulfillment operations for a $35B GMS business segment, removing friction in cross-border selling and accelerating seller adoption.
• Spearheaded the launch of Seller infrastructure for Amazon Haul, a mobile-first, budget-focused shopping experience; led seller eligibility, item onboarding, and compliance integration to enable onboarding of XX+ new sellers and YYK+ products in record time, unlocking substantial incremental volume (confidential data).

Oct 2019 – Jun 2021 · 1 yr 8 mos · On-site

• Promoted to drive platform success through global experiments and scaled the organization to support high-impact, in-person seller verification platform. Built the team from the ground up to ~40, including 4 managers, 2 TPMs, and 34 engineers. Reduced bad actor attacks and cut seller onboarding time by 90%.
• Conceptualized and launched a scalable in-person seller verification platform, enabling 2M+ sellers to onboard to Amazon Marketplace; reduced bad actor attacks from XX% to YY% and cut onboarding time from XX days to 48 hours.
• Elevated seller experience through user-centric design improvements, experimentation, resulting in a 4.8/5 customer satisfaction score.
• Led the re-architecture of secure document storage platform with targeting four 9s availability (achieved five 9s availability), enabling a 10x scale, supporting 50B+ artifacts and 300+ internal services.

Jul 2014 – Sep 2019 · 5 yrs 2 mos · On-site

• Recruited to lead development of a global real-time monitoring system supporting Amazon’s supply chain infrastructure. Following early success, selected to lead a high-impact Computer Vision and OCR initiative to automate seller registration and strengthen identity verification.
• Developed and scaled a global real-time monitoring system tracking over 2M daily packages with 10K TPS throughput; delivered operational visibility via dashboards and alerts, supporting 25K monthly operators worldwide.
• Built and led a 22-member team of scientists and engineers to develop a document information extraction platform supporting ~100 doc types, reducing manual processing across seller registration and improving identity verification through automation; solution was adapted into the AWS Textract API, announced publicly at AWS re:Invent 2021.

Feb 2014 – Jul 2014 · 5 mos

• Promoted to lead a 25-member software engineering team within the Print Technologies Business, with a focus on new product development and 3D printing innovation. Advanced rapidly through multiple roles from MTS to Senior Manager based on performance and leadership impact.

Feb 2008 – Jan 2014 · 5 yrs 11 mos

• Led product development in Adobe's Print Publishing Business Unit, driving innovation in print optimization, document processing, and PDF technologies.
• Developed Adobe LeanPrint, a patented technology that reduced toner usage by 85% and paper usage by 40%, significantly lowering printing costs for enterprise customers.
• Co-authored six U.S. patents in document processing and print optimization technologies (US Patents: 9658997, 9032284, 8804139, 8773712, 8451489, 8705092).
• Led the launch of Adobe PDF Driver SDK to enable direct PDF printing via Microsoft’s XPSDrv pipeline, ensuring continuity for Adobe and supporting OEMs with multimillion-dollar investments in native PDF RIP (confidential value).

Jun 2005 – Jan 2008 · 2 yrs 7 mos

• Spearheaded Adobe’s XPSDriver SDK initiative to maintain business continuity for PostScript printers, rapidly adapting to Microsoft’s evolving XPS technology.

Dec 2002 – May 2005 · 2 yrs 5 mos

• Revitalized Adobe FrameMaker, a technical documentation product, by implementing the long-awaited Multiple-Undo feature.

Jun 2000 – Dec 2002 · 2 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

• Developed 0-1 products for a fast-paced startup, delivering full-lifecycle software solutions across Linux and web environments while navigating the venture's rebranding and transition. Architected and developed NAS resource virtualization solutions for US-based partners to streamline network data management and designed a multitasking server messaging framework (Linux).