Jul 2017 – Feb 2020 · 2 yrs 7 mos · Solana Beach

• I work as part of a QA team helping various documents be the BEST they can be when they go to a client.

Jul 2016 – Jul 2017 · 1 yr · San Clemente, California

• Web content editor and creator. Implementing SEO in search rankings to bring the best, most relevant information to our consumers.

Oct 2009 – Apr 2016 · 6 yrs 6 mos · Chiang Mai, Thailand

• Worked as part of a non-profit media network communicating creative stories to a global audience.
• Responsibilities:
• Social media: grew Facebook, Twitter, Pinterest, and Instagram audience exponentially as social media manager. Curated relevant content and created consistent posting schedules to best reach our audience using programs such as SproutSocial and Hootsuite
• Strategy: worked with leadership and global team to ensure that our messaging matched strategies; targeting the right audiences
• Media collection: travelled internationally, gathering stories, interviews, and media (including photo, video, and audio) to publish on websites with global audience
• Marketing: created monthly eLetter in Constant Contact and grew eletter audience by creating marketing campaigns including print and digital promotion. Collaborated with designers and print shops to create print materials, as well as track orders and supply/demand of print product inventory
• Project management: worked as project manager and security liaison for all projects involving Southeast Asia. Ensured that people were on track with deadlines and that all pieces of the media package were prepared properly for publication and approved by the correct stakeholders
• Training/Supervision: supervised a small team of media specialists, graphic designers, and videographers focused on producing media for volunteers working in Southeast Asia. Trained and mentored multiple college-aged interns, as well as worked with placing interns with media skills in opportunities for them. Additionally, trained personnel with the non-profit in how to communicate effectively, teaching them how to use photography, social media, and video to connect with stateside supporters
• Hospitality: helped new personnel in the transition process with life overseas; helping people navigate cultural issues, new workplace, cultural stress, culture shock

Oct 2007 – Oct 2009 · 2 yrs · Lexington Park, MD

• Served as a member of the Command, Control, Computers, Communications, and Information Technology Business Unit Communications department. Researched and write articles for The Standard, the employee newsletter. Writer for lead articles, secondary articles, and additional articles as needed. Worked to find articles for the newsletter, and delegate the writing process among the team. Conducted interviews for articles, taking articles from a list of questions to publication. Worked with the editing process, ensuring quality and accuracy in the newsletter. Prepared corporate materials including, but not limited to, marketing materials, website content and layout, community relations content, and recruiting and company-wide advertising. Processed advertising requests and coordinated with graphic designers to create and submit ads. Assisted in producing marketing materials for trade shows. Assisted with proposal production as needed. Ensured material’s compliance with corporate standards, including design and legal. Responsible for updating specific sections and pages on company intranet and generating a bi-weekly news feed distributed to members of the BU, and helped with administrative tasking. Was also responsible for assisting with a major branding transition, and taking the company from one intranet site to another site as required. Worked with specific content owners to create pages, troubleshoot them, and post them for usage.

Jun 2007 – Oct 2007 · 4 mos · NAS Patuxent River, MD

• Fielded customer service requests and provided level one technical support. Initiated, organized, and tracked action item systems, from inception to conclusion. Conducted workload prioritization and assignment. Served as front-line representative of the NAVAIR National Help Desk with the NAVAIR community. Chosen by supervisors to be customer care advocate, calling back dissatisfied customers to ensure customer satisfaction and resolve any issues, sharing feedback with peers and supervisors.

May 2004 – Aug 2006 · 2 yrs 3 mos · NAS Patuxent River, MD

• During the summers, I worked as a Day Camp Counselor at Mattapany Day Camp. During the course of my employment, I was in charge of leading several coworkers and fellow counselors, as well as ensuring the safety and well-being of 20-40 children on a daily basis.