Apr 2021 – Mar 2024 · 2 yrs 11 mos

• Marketing
• Solution owner for Core HR & Payroll products responsible for ongoing product success.
• Lead Go-to-market strategy for new solutions by designing motions, creating bill of materials, commercializing new SKUs, creating formal launch plans, and delivering enablement.
• Lead Core HR & Payroll track for SAPPHIRE & SuccessConnect conferences responsible for all track content.
• Own Core HR & Payroll positioning for analyst reports from Gartner, IDC, Forrester, Ventana, & more
• Lead website transformation to digital strategy including a recent migration from SuccessFactors.com to SAP.com.
• Own release management strategy including release highlights, enablement, and more.
• Maintain and create critical product assets including pitch decks, solution videos, brochures, case studies, white papers, and customer success stories.
• Product Management
• Present roadmaps at digital and in-person customer facing events and conferences.
• Lead customer co-innovation sessions to bring customer feedback into product capabilities.
• Take customer feedback from multiple channels from one to many user groups to direct interactions to align customer requests with product roadmap.
• Handle customer escalations for key accounts and provide recommendations and support.
• Act as liaison between key partners and influencers to drive positive thought leadership.
• Sales
• Mentor sales executives on how to position products, clarify capabilities, & more with complex enterprise sales cycles globally
• Scale Go-to-market Strategy motions by guiding and enabling sales in strategy on how to sell new products including positioning, and deal guidance.
• Deal support for key prospects by leading workshops and presenting strategy & roadmap.
• Support pre-sales including RFP support & deal architecture recommendations

Aug 2018 – Apr 2021 · 2 yrs 8 mos

Jun 2015 – Aug 2018 · 3 yrs 2 mos

• Instruct curriculum as part of a Global team for business processes and configuration at SAP training centers, virtual classrooms, and customer sites
• Proposed and created all aspects (Presentation material, exercises, and configuration) of new course WNAPCC - SAP/SuccessFactors Payroll Control Center Configuration which was purchased by global SAP education converted to HRH65 and now taught all over the world
• Developed and maintained new Employee Central Payroll system to be used with global HR812 class for Education with all of the latest innovative functionality
• Provide recommendations and create custom training plans for SAP customers and partners
• Update and maintain existing course curriculum
• Conduct testing for new course releases or with landscape technical upgrades
• Solution Architect services to assist clients with best practices for Implementing SAP SuccessFactors
• Work with Sales and other stakeholders to shape the complete services portfolio

Jun 2014 – Jun 2015 · 1 yr

• Managed largest client account & increased client satisfaction by 50% & billable hours by 25% by implementing new processes such as the overhaul of internal reporting, implementation of client feedback, & a process for handling tickets more efficiently,
• Led internal project for enhancement recommendations to increase simplicity & efficiency of providing recommendations to all clients that resulted in a 25% increase in billable hours across the organization
• Supported sales during prospect meetings including solution recommendations & pre-sales activities such as explaining and conducting demos of relevant SAP SuccessFactors functionality.
• Led workshops for current customers to assess current system state, identify opportunities of improvement, and provide a recommendation.

Jun 2012 – Jun 2014 · 2 yrs

• Provide consulting & configuration services to customers with a range of SAP expertise with a focus on Core HR, Payroll, & Time Management
• Mentored & trained a half dozen junior analysts/interns in SAP & SuccessFactors configuration, client interaction & best practices
• Provided training to clients on SAP functionality & best practices such as the off cycle workbench, claims processing, & queries

May 2011 – Jun 2012 · 1 yr 1 mo

• Provide variety of post go live services to our SAP customers including implementation of new functionality, and resolving system issues
• SAP Enhancement pack and support pack upgrade analysis, testing, debugging, & best practice recommendations
• Researched, analyzed, implemented, tested & documented SAP Notes including Year-End and legal changes. Documented and submitted notes for issues functionality as necessary
• Created & debugged ABAP code including reports, interfaces, Business Add In’s (BAdIs), enhancement spots, & user exits

Aug 2009 – Apr 2011 · 1 yr 8 mos · Greater Atlanta Area

• Worked with a team to deliver HR Benefits to over 170,000 active, on leave, retired, & COBRA employees including Annual/Open enrollment twice a year
• Wrote advanced queries in SQL to modify data or return client information for testing & verification purposes
• Fixed existing system defects & implemented client change requests.
• Researched & debugged issues to determine if source of error is with the test data, test plan, or configuration
• Presented configured and tested system to client
• Interpreted complex client provision documentation and translated it to system configuration