Inderjeet Singh

Business Development Executive

Delhi, India10 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in Adobe Creative Cloud applications.
Proven track record in customer success and technical support.
Strong background in account management and client relations.

Stackforce AI infers this person is a SaaS Customer Success Manager with strong technical support expertise.

Contact

Skills

Core Skills

Customer SuccessConsultingTechnical Support

Other Skills

Client Issue ResolutionEnglishPresentation SkillsService DeskServiceNowActive ListeningApplication SupportSpoken EnglishTech SavyCustomer Service OperationsHelp Desk SupportTraining MaterialIT EscalationCustomer SatisfactionAnalytical Skills

About

As a Consultant-Creative Cloud at Adobe, I provide knowledgeable consultations and demonstrations of the Adobe Digital Media Suite applications to C-level customers, helping them achieve their creative and business goals. I have a thorough understanding of the products and their interfaces to other systems, and I maintain up-to-date knowledge of the new releases. I have a background in account management and technical support, having worked as a Technical Support Consultant and a Technical Executive for Adobe and Dell respectively. I have honed my skills in customer service, help desk support, service desk, sales, and troubleshooting software and hardware issues. I have a Bachelor's of Computer Applications from Guru Gobind Singh Indraprastha University, where I studied computer science. I am also certified in Photoshop and Lightroom, two of the most popular and powerful tools in the Adobe Creative Cloud. I am a hard-working, progress-oriented, and collaborative professional, ready to take on new and challenging tasks.

Experience

10 yrs 10 mos

Total Experience

4 yrs 3 mos

Average Tenure

2 yrs 5 mos

Current Experience

Gohighlevel.ca

Account Manager

Jan 2024 – Present · 2 yrs 5 mos · Texas, United States · Remote

Client Issue ResolutionCustomer Success

Adobe

2 roles

Consultant- Creative cloud

Promoted

Sep 2017 – Mar 2024 · 6 yrs 6 mos · Noida Area, India

Thorough understanding of Adobe Creative Cloud- Digital media suite applications and their interfaces to other business systems.
Maintaining up to date knowledge of the New Releases( In Creative cloud suite)
Assist C-level customers by providing knowledgeable consultations and demonstrate applications.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Confirming customer's program objectives and specifications; comparing and explaining differences between their existing programs with new product modifications
Diagnose and resolve technical software and support issues involving editing, internet connectivity, Account management, and technical issues
Accurately process and record call specific issues and making sure timely response is maintained using designated tracking software.
Provides advice and guidance to clients about products based on consumer concerns.

EnglishPresentation SkillsConsulting

Technical Support Consultant- Account management

Jul 2016 – Sep 2017 · 1 yr 2 mos · Noida Area, India

Managed Client on-boarding processes,ensuring that their expectations and goals are fully met.
Handling Account queries coming from various channels such as phone, chat, email or web portal Priorities customer urgency and issues.
Adhere to the corporate Renewals policy and practices,and meet defined performance metrics.
Analyzed customer needs and made arrangements adhering to company policies. Handled escalated and upset calls. Maintained and updated the outbound call reports Log all incidents, requests and customer interactions into the case management system
Quickly learn and apply new knowledge and concepts.

Service DeskEnglishTechnical Support

Dell

Technical Executive

Aug 2015 – Jul 2016 · 11 mos · Gurgaon, India

Dealing with clients across the globe, Understanding Business needs. Triage issues coming from various channels Vis Chat, Call, Email, troubleshooting all the software and hardware related issues.
Built a relationship with customers with each call.
Taking care of the sales with a focus on achieving predefined targets.
Maximising every sales opportunity by cross-selling profitable software.

EnglishServiceNowTechnical Support