Inderjeet Singh

Operations Associate

Gurugram, Haryana, India14 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10 years of experience in customer support and operations.
Led a team of 25 associates at Zomato.
Involved in business growth projects at Zomato.

Stackforce AI infers this person is a Customer Support and Operations Manager in the E-commerce sector.

Contact

Skills

Core Skills

Customer SupportOperations ManagementTeam LeadershipBusiness PlanningCustomer Service

Other Skills

Performance ManagementCapacity PlanningQuality ControlPeople ManagementCustomer Relationship Management (CRM)Data AnalysisBusiness DevelopmentProject ManagementPerformance AppraisalProcess AutomationGoal AnalysisReporting & AnalysisData PresentationMicrosoft OfficeGoogle Docs

About

* An astute Team Leader with 10 years of experience in online food delivery, E-commerce and BPO firms with key expertise in Team Leadership & Operations, Customer Services & Client Relationship Management, Goal-oriented & Results Driven. * Handled process “Order Rejection Control” and managed team of 25 associates in “ODM” LOB of Zomato. * Involved with new projects for business growth & expansion under “Food@work” legal entity of Zomato.

Experience

14 yrs 11 mos

Total Experience

2 yrs 5 mos

Average Tenure

3 yrs 9 mos

Current Experience

Lotus petal foundation

Assistant Manager - Academic Administrator

Sep 2022 – Present · 3 yrs 9 mos · Gurugram, Haryana, India · On-site

Handling administrative tasks related to daily management (Reports dashboard update, progress reports, CRM data updation, students data compilation & records maintenance).

Dotpe

Assistant Manager Customer Support & Operations

Aug 2021 – May 2022 · 9 mos · Gurugram, Haryana, India

Helpline (Call center) & helpdesk (Email) setup for daily operations.
Capacity Planning, hiring, overall consumer handling process (B2B) setup.
Performance metrics, KPI and KRA’s, Daily work load assignment automation & Quality Control setup.
Overall process automation and improvement.

Customer SupportOperations ManagementPerformance ManagementCapacity PlanningQuality Control

Zomato

Operations Team Lead

Feb 2016 – Mar 2020 · 4 yrs 1 mo · Gurugram, Haryana, India

Handled process “Order Rejection Control” and managed team of 25 associates in “ODM” LOB of Zomato,
Vendor account management & Central operations (Zomato).
Involved with new projects for business growth & expansion under “Food@work” legal entity of Zomato.

Capacity PlanningPeople ManagementPerformance ManagementCustomer Relationship Management (CRM)Data AnalysisOperations Management+1

Jabong

Senior Customer Support Executive - (Xerion Retail Pvt Ltd)

Dec 2012 – Feb 2016 · 3 yrs 2 mos · Gurugram, Haryana, India

Handled PAN India customer’s inbound calls related to QRC’s on online orders.
Handled FCR escalations.
CSAT Survey’s outbound calls.
Achieving daily KRA’s by EOD with mandatory Quality standards

Customer SupportCustomer Service

Capita software

Customer Service Associate - Capita India Pvt Ltd. + Vertex BPO

Oct 2011 – Nov 2012 · 1 yr 1 mo · Gurugram, Haryana, India

Blended Process.
Creating new accounts for newly arrived customers for Severn Trent Water (UK Based Water Utility Firm)
Ensuring no pending cases on a daily basis while ensuring quality and individual SLA’s.
Achieving daily KRA’s by EOD with mandatory Quality standards.

Bcube it services pvt. ltd.

Customer Service Associate

Aug 2009 – Sep 2011 · 2 yrs 1 mo · Gurugram, Haryana, India

Handled inbound calls.
Resolving queries and complaints and handling escalations over emails.
Ensuring completion of process KRA’s on daily basis with defined Quality standards.