Jan 2025 – Aug 2025 · 7 mos · Shah Alam, Selangor, Malaysia · Hybrid

• Positioned cybersecurity solutions and services aligned with industry-specific compliance, regulatory and threat landscapes.
• Acted as the technical lead in presales engagements, pitching solutions to clients and delivering demos, POCs and customised solution briefings.
• Engaged with key stakeholders across industries such as FSI, Government and Healthcare to explore and deliver suitable cybersecurity offerings.
• Coordinated with product distributors and technology vendors to maintain cutting-edge solution availability.
• Supported tender submissions and RFP responses with technical documentation, solution architecture and value proposition design.
• Delivered threat landscape briefings and awareness sessions to position TIME as a trusted cybersecurity provider.
• Provided feedback to internal teams for continuous product and service improvement based on market demand.

Aug 2023 – Jan 2025 · 1 yr 5 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Hybrid

• Served as the primary contact for all cybersecurity inquiries and support requests.
• Coordinated with internal teams (SOC) to promptly resolve client issues.
• Prepared and delivered comprehensive security assurance reports (monthly, quarterly,
• annual).
• Assisted clients in developing and implementing cybersecurity strategies, runbooks,
• playbooks and SOPs.
• Provided clients with regular updates on threat intelligence and cybersecurity trends.
• Ensured client compliance with cybersecurity regulations and standards, reducing
• audit findings by 15%.
• Identified opportunities to enhance service offerings and boost client satisfaction,
• increasing client retention by 10%.

Aug 2022 – Aug 2023 · 1 yr · Petaling Jaya, Selangor, Malaysia · On-site

• Analysed security alerts generated by SIEM systems (AlienVault & QRadar).
• Conducted proactive threat hunting to identify hidden threats and potential
• vulnerabilities.
• Acted as the primary liaison between the SOC team and clients (Bank).
• Prepared and delivered monthly and quarterly threat hunting reports.
• Supported clients in cybersecurity drill exercises conducted by Bank Negara
• Malaysia.
• Guided clients in implementing RMiT requirements, enhancing their security posture.

Mar 2022 – Jul 2022 · 4 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · On-site

• Worked in a 24x7 SOC using multiple SIEM systems and ManageEngine ticketing tool.
• Followed predefined playbooks and SOPs for consistent and effective incident response.
• Updated ticket trackers to maintain accurate records of incidents and resolutions.
• Prepared daily and weekly reports summarising security incidents and operational
• status.
• Assisted L2 analysts in compiling monthly reports and performing health checks on
• client devices.

Jul 2021 – Feb 2022 · 7 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Remote

• Worked in a 24x7 SOC using Splunk and ServiceNow (SNOW) ticketing tool.
• Fine-tuned alerts as part of Deloitte's inaugural SOC team.
• Collaborated with Deloitte Australia to optimise Splunk operations.
• Provided daily updates on ongoing security events and resolutions.
• Prepared SOPs and documentation for incident response procedures.

Sep 2020 – Jul 2021 · 10 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · On-site

• Worked in a 24x7 SOC using RSA NetWitness.
• Collaborated with senior analysts for incident resolution and escalation.
• Prepared daily and weekly reports on security incidents and operational status.
• Participated in training programmes to enhance cybersecurity skills and knowledge.

Feb 2017 – Dec 2019 · 2 yrs 10 mos · Bandar Baru Bangi, Selangor, Malaysia · On-site

• Carried out experiments and research according to protocols laid out by primary researchers (supervisor).
• Collected and ran experimental data.
• Conducted statistical analyses of data sets.
• Prepared graphs and spreadsheets to portray results.
• Created presentation slides and posters to help researchers present findings.
• Reviewed print and online resources to gather information.
• Checked facts, proofread, and edited research documents to ensure accuracy.