Jaquin W.

Associate Consultant

San Mateo, California, United States11 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

15+ years in quality assurance and compliance.
Led QA for VR/AR products at Meta.
Expert in AI-driven business systems.

Stackforce AI infers this person is a Quality Assurance Leader specializing in AI and compliance across tech and nuclear industries.

Contact

Skills

Core Skills

Quality AssuranceProject ManagementQuality ControlComplianceTrainingConsulting

Other Skills

AI-driven business systemsvoice agentschatbotsCRM platformsQA reviewsdocumentationSOPsplaybooksinspectionstestingmaintenancesupplier auditsprocess validationscontinuous improvementquality strategy

About

I am a passionate quality-focused leader and systems thinker with 15+ years of experience in ensuring reliability, performance, and compliance across complex hardware and software systems. My background spans nuclear infrastructure, big tech, mobile, web, desktop, AR/VR hardware, and AI automation platforms. I’ve led efforts to take multiple products and systems from P0 to launch, identifying and eliminating failure risks while improving usability, safety, and process efficiency. Having worked extensively in regulated and safety-critical environments, I bring a deep understanding of compliance, documentation integrity, and legal obligations, ensuring products and infrastructure meet both technical and ethical standards. I’m known for applying effective test strategies, identifying and resolving issues early in the development lifecycle, and collaborating closely with cross-functional teams to deliver reliable, user-centered products. I also have experience driving projects from concept to launch, coordinating timelines, managing budgets, resources, and deliverables, and ensuring alignment across product, engineering, operations, QA, and vendors to meet quality and deployment goals. I’m now looking to contribute my expertise to a mission-driven team dedicated to building accessible, high-quality, and trustworthy products that improve people’s lives.

Experience

11 yrs 2 mos

Total Experience

4 yrs 8 mos

Average Tenure

Current Experience

Workhorx

Digital Business Systems & Ai Automation Consultant

Aug 2024 – Present · 1 yr 10 mos

o Designed, implemented, and optimized AI-driven business systems integrating voice agents, dialers, chatbots, and CRM platforms to streamline client communication, lead management, and support workflows
o Built smart websites and AI-enabled sales funnels featuring automated lead capture, VSLs, and digital content optimized for conversion, scalability, and user engagement.
o Conducted structured QA reviews across workflows, triggers, integrations, and AI-powered features (chat flows, voice AI, workflow bots) to ensure accuracy, reliability, and tone consistency.
o Tested AI-generated outputs (emails, SMS, social posts, and funnel copy) for clarity, usability, compliance, and alignment with client brand and messaging standards.
o Monitored AI system performance, analyzed customer interactions, and delivered recommendations to improve conversational design, knowledge bases, and automation reliability.
o Partnered with clients to optimize workflow design, knowledge management, and automation strategies based on QA findings and user behavior analytics.
o Authored documentation, SOPs, and playbooks, and provided onboarding and training to client teams to ensure sustainable, scalable adoption of AI-enabled tools.
o Gained exposure to emerging AutoQA and validation frameworks, developing a strong interest in applying structured QA methodologies to next-generation conversational and retrieval-based AI systems.

AI-driven business systemsvoice agentschatbotsCRM platformsQA reviewsdocumentation+4

Tests assured

Quality Training Manager

Aug 2020 – Mar 2022 · 1 yr 7 mos · Burlingame, California, United States · Remote

o Promoted from Senior Test Analyst to Test Lead, then to Quality Training Manager, overseeing QA operations for the Facebook View app and Ray-Ban Stories AR glasses.
o Led a team of 9 QA testers executing 2,500+ test cases weekly, meeting all SLAs and reporting performance metrics and KPIs to key stakeholders.
o Directed triage of 300+ bugs weekly across iOS and Android platforms, advising on release readiness for both hardware and software components.
o Designed and implemented the quality strategy and processes for a large-scale data collection project, collaborating with third-party vendors to ensure alignment on quality, delivery, and compliance.
o Developed and delivered a comprehensive onboarding and compliance training program for 150+ QA professionals, ensuring field readiness and adherence to safety and testing standards.
o Provided ongoing technical support, troubleshooting, and process guidance to both internal teams and external vendor staff.

QA operationstest case executionbug triagequality strategyonboarding trainingQuality Control+1

Independant consultant (self employed)

Quality Consultant

Jun 2018 – Mar 2022 · 3 yrs 9 mos · Palo Alto, Ca

Provides services interviewing senior software qa candidates, onboarding new hires, as well as creating and scaling software and hardware quality fundamental training for a technical staffing agency that has grown by over 100% in a year
Increased profits by of a top ranked presentation design firm by over 200k in a year by creating procedures that streamlined internal processes, improved the quality of deliverables, and increased employee output
Performed extensive black box of a web based learning experience platform that help companies design and follow the end to end journey of onboarding, training, and further developing employees

interviewingonboardingquality trainingprocess improvementQuality ControlConsulting

Westinghouse electric company

Senior Nuclear Reactor Quality Field Technician

Feb 2013 – Apr 2024 · 11 yrs 2 mos · Scranton, Pennsylvania, United States · Hybrid

o Lead inspections, testing, and maintenance on nuclear safety systems across 30+ facilities, specializing in components for reactor coolant systems, refueling equipment, and core instrumentation in compliance with ANSI/ASME standards.
o Conduct supplier and site audits, equipment inspections, and process validations to ensure operational readiness and regulatory compliance across mechanical, electrical, and control systems.
o Develop and execute structured inspection and testing plans, including contingency and recovery strategies, for complex robotic and software-guided testing
o Collaborate daily with engineering, site leadership, and craft personnel to resolve technical issues, align sequencing, and maintain quality, schedule, and safety performance.
o Document all work to meet EH&S, QA, and regulatory standards, ensuring complete traceability and audit readiness for NRC and internal quality programs.
o Support schedule and resource planning for large-scale outages and maintenance projects, ensuring milestones are met within defined quality and cost objectives.
o Contribute to lessons-learned and continuous improvement initiatives, identifying systemic issues and implementing process corrections that reduced non-conformances by over 20%.

inspectionstestingmaintenancesupplier auditsprocess validationsdocumentation+3

Laborers international of north america

Civil Supervisor

Jul 2007 – Feb 2013 · 5 yrs 7 mos · Miami, Florida, United States

Over 90 projects of experience coordinating with multiple crafts and disciplines to safely test, repair, and upgrade safety-related equipment and refueling at nuclear facilities globally
Organized, coordinated, and supervised 5 welding rod rooms to simultaneously provide materials for over 400 welders
Significantly decreased injuries and OSHA recordables by creating new safety programs as a member of the safety committee.

project coordinationsafety programsequipment testingQuality ControlProject Management