Jaskaran Bedi

Operations Associate

Delhi, India22 yrs 1 mo experience

Highly Stable

Key Highlights

Proven leader in operations and business development.
Expert in enhancing customer satisfaction and performance metrics.
Successful in managing large-scale business migrations.

Stackforce AI infers this person is a BPO Operations Leader with expertise in customer service and business development.

Contact

bedijaskaran@yahoo.com LinkedIn

Skills

Core Skills

Business DevelopmentOperationsCustomer Service OperationsTeam Management

Other Skills

Brand PerceptionService OperationsPerformance ImprovementBusiness OperationsLead GenerationTeam BuildingBusiness ProcessPeople ProcessesNegotiationOutsourcingCustomer Satisfaction (CSAT)Performance ManagementStakeholder ManagementClient ServicesPerformance Monitoring

About

A comprehensive exposure into Operations, Sales and customer Services. This rich experience has groomed me with invaluable well rounded experience of managing Business Process Operations (deploying and maintaining systems across the value chains within and outside the function). Manager to the core, I have always instilled confidence in team members to achieve the best productivity levels.

Experience

22 yrs 1 mo

Total Experience

4 yrs 2 mos

Average Tenure

1 yr 4 mos

Current Experience

Yellow calls india

Head of Business Operations

Feb 2025 – Present · 1 yr 4 mos · Hybrid

Business Development

Office beacon llc

General Manager

Dec 2023 – May 2025 · 1 yr 5 mos · India · On-site

Brand PerceptionService OperationsCustomer Service OperationsPerformance ImprovementBusiness OperationsLead Generation+40

Teletext holidays

Senior Manager

Sep 2018 – Sep 2022 · 4 yrs

Brand PerceptionService OperationsCustomer Service OperationsClient RelationsPerformance ImprovementLead Generation+43

Protech

Head Of Operations

Aug 2012 – Aug 2018 · 6 yrs

Start up 2012 - Tech Sales, AVG Managed IT Services & HPE Data Protector. Business Development. Voice Inbound / Outbound / Chat Support, Digital Marketing (SEO) / HR / Admin. Performance Metric’s AHT, NPS, EDCSM, E SAT. SLA Management. HPE Data Protector.

Brand PerceptionService OperationsCustomer Service OperationsClient RelationsPerformance ImprovementLead Generation+40

Sitel

Assistant Manager

Nov 2009 – Jul 2012 · 2 yrs 8 mos

Dell Laptop Support with an annual revenue capability of 1.5 mn dollars. Headed and successfully migrated business to India SITEL – Transitioned and stabilized business across sales and tech support domain, from 0 to 200 Fte within 6 months of due diligence and solution identification. Metrics and Performance Management ( Revenue Per Call ) SOP (Standard Operating Procedure ) SLA ( Service Level Agreement ) CTQ ( Critical to Quality ) CTP ( Critical to Process ). Drove the efforts to maintain annual employee attrition at sub 8% for tech sales teams with proactive employee engagement and implementing best HR practices

Customer Service OperationsClient RelationsPerformance ImprovementTeam BuildingPeople ProcessesOutsourcing+16

Ibm

Assistant Manager

Nov 2002 – Oct 2009 · 6 yrs 11 mos

Voice - inbound/outbound, back office, chat for a Technical Support process with 1260 FTE's – Quick Books (INTUIT) /Payroll/Us Taxes. Staffing Training & Coaching

Customer Service OperationsClient RelationsPerformance ImprovementTeam BuildingPeople ProcessesOutsourcing+13