Nov 2021 – Present · 4 yrs 7 mos

• Enabled sale’s objectives by architecting On-Prem and Cloud Hosted Collaboration Solutions destined for Dept. of Defense APL Certification. Collaborated with Cisco developers to align products with Dept. of Defense requirements to ensure certification success.
• Improved cross-team certification efficiency by applying prior DoD Certification expertise to Cisco's Security and Data Center products resulting in accelerated certification readiness of these products.
• Ensured continual DoD Certification success by implementing Call Manager SIP Normalization scripts to correct SIP messaging interoperability with other vendor’s products.

Mar 2015 – Nov 2021 · 6 yrs 8 mos

• Developed comprehensive knowledge of the DoD’s security requirements and guidelines to help certify Cisco’s products for usage within the DoD and thus enabling the sales team.
• Collaborated extensively to help drive new features and releases to improve security, increase 3rd party interoperability, and meet DoD functional requirements by explaining complex issues to the BU and Sales to help unify teams towards a resolution.
• Gained extensive configuration, troubleshooting, and security knowledge on the following Cisco products: Call Manager, IM/P, Expressway, VCS, CMS, UC, Jabber, Telepresence, CUBE, Media Gateways, SME, PCP, PCA, CWMS, UCCX, CER, ASA, AnyConnect and more.
• Also developed extensive knowledge working with required ancillary equipment: Active Directory, ADFS, DNS, NTP, vCenter, ESXi, Hyperflex, FibreChannel, UCS Manager, C-Series, B-Series, etc.
• Designed and maintained the team’s extensive lab infrastructure. This involved redesigning a complex system to simplify routing and increase utilization and segmentation of Cisco’s Hyperconverged Hyperflex system. This redesign had a rack footprint reduction of 60% and a power consumption reduction of 70%.
• Automated my team’s VMWare backups by developing a custom PowerShell/PowerCLI script which resulted in a $50,000 savings versus using Veeam’s backup solution.

Jan 2010 – Mar 2015 · 5 yrs 2 mos

• Supported customer’s design, configuration, and bug related issues on Cisco Collaboration products.
• Developed a strong troubleshooting methodology by resolving complex issues for customers daily.
• Improved team's customer satisfaction metrics through developing expertise in niche Cisco Collaboration products.
• Imparted product wisdom by direct mentoring and through informal white board training sessions for my peers.
• Gained extensive knowledge in Call Manager, IM and Presence, Attendant Console, Unity Connection, Mobility, Jabber and other Cisco products.
• Consistently worked in conjunction with partner products such as Active Directory, Microsoft OCS/MOC/LYNC, IBM Sametime, Windows Server 2003/2008, Microsoft SQL, Active directory, PostGRE SQL to integrate with Cisco products.
• Added telephony/networking/system protocols to my personal networking knowledge repertoire such as SIP, MGCP, SCCP, CTI, TLS, LDAP, XMPP, and more