Jul 2023 – Apr 2024 · 9 mos · India · Hybrid

• Client solutioning and translating requirement to CRD, FRD & IRD
• Project Management. With project planning with stages & dates.
• Starts from Client discussion, CRD signoff, UAT build Signoff, Prod build signoff, Data migration &
• Golive & Hyper care timelines. In some cases, Phase 2 and Phase 3 planning.
• Manage any enhancement/change request as per client business requirement.
• Managing Pre Production build and Internal UAT. Post Client UAT, manager Prod Build and Client
• signoff
• Managing Client UAT logs over JIRA, Monday.com & Zoho.
• Liaison between Client Engineering team and Management for tool enhancements
• Planning Customer Success handover post Golive

Apr 2022 – Jul 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India · Remote

• Client Account staffing growth management
• ERP & ATS tool evaluation & Requirement documentation.
• Team management
• Operations management & Process improvement
• Vendor management.

Nov 2019 – Sep 2020 · 10 mos · Bengaluru, Karnataka, India · Remote

• MSP Operations
• Client stakeholder management
• Vendor management
• Operations management
• Team management
• Beeline tool – UAT, Implementation, Training Vendor & Clients users. Issue tracking & CR.
• SLA tracking
• Business review with Leadership team and Vendors -QBR

Jan 2018 – Sep 2019 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Business Analyst for ERP transformation project.
• Project Coordination: Managing end to end implementation cycle.
• Liaison between Business team and IT team to build ERP products. And documentation of
• requirement.
• Application Management for support and change request
• UAT to Go live - Project management with a predefined team. (Modification / Change requirement.
• / new development / Issues etc.)
• Vendor Management - IT applications vendors. Also new vendor evaluation for partnering.
• IT Finance – Expenses & Projection to Local & Global teams.
• 6 Sigma project: process study. Redefining the business process, New Process implementation for
• business.

Apr 2014 – Jan 2018 · 3 yrs 9 mos · Bengaluru, Karnataka, India

• Client Attendance Tool “Web and Mobile Application” Implementation. Implemented for 170
• Clients with 2 thousand plus managers & 33 thousand employees PAN India.
• Key Clients management for Tool Implementation & Process realignment.
• Business Analyst - Tool Innovation & Support New Development.
• Documentation of requirement from Client & Business user.
• UAT – Project management with a predefined team.
• Data migration - Employee data, Master data and New Master creation based on the requirement.
• User Training and presentation both internal and external. On new implementation
• Vendor coordination for Issue / Modification / Change requirement / new development.
• Operation Process redefinition & Process Automation

Aug 2013 – Apr 2014 · 8 mos · Chennai, Tamil Nadu, India · On-site

• Project management: Monitoring and driving the implementation for various clients at same time
• and sending timely update to Client and Management.
• Existing Clients: Managing and improving relationships with key clients through regular meeting,
• bringing on table new products and solutions to offer.
• AMC offerings for existing clients.
• Responsible for Vendor/OEM management for the organization.
• SPOC for all the queries and new product requests from clients at the same time involved in below
• the line marketing for the organization.

Aug 2012 – Aug 2013 · 1 yr · On-site

• Client Implementation: Promoting & demonstrating attendance tool to target customer, and
• implementation planning.
• Process Reengineering: Presentation of new features and advantages to the business of the client
• and minimizing the efforts and time taken in process of Attendance /Operation / Payroll process /
• Invoice.
• Supporting in customization of the software tool as per Client requirement & business change.
• ERP change requirement gathering. And document creation.

Dec 2011 – Aug 2012 · 8 mos · On-site

• Managing operational SLA for 30 plus Clients.
• Client Acquisitions: Quarterly basis, with minimum gross margin.
• Client Mining: Increasing Employee Base through transfers. Entering Clients other BU, ensure long
• term relationship.
• Team Management: Managing team of five. Sales (1), Recruitment (3) &Process (1).
• Break Even Analysis and cost control effectiveness implication. Reduction in operation cost of the
• team.
• Employee MIS & Data Management

Aug 2010 – Dec 2011 · 1 yr 4 mos · On-site

• Sales as per Quarterly target, adding new clients with a pre-defined margins and net additions.
• Presenting the service module to new clients as well as exiting clients (existing clients in case of
• change in process or service level)
• Handling national & regional clients as per SLA and maintaining long term client relation ship
• Mining more business from existing clients. And ensure long term good business relationship with
• client. As per RPG concept.
• Managing operational issues and client escalations for Tamilnadu & Kerala.
• Managing MIS of associates for Data Management system.
• Revenue and number projections to Management MTD/YTD reports.