Jan 2023 – Jul 2023 · 6 mos · United States · On-site

• ~ Provided direct rehabilitative and therapeutic support to adjudicated youth in a secure residential setting, balancing treatment objectives with safety, structure, and accountability.
• ~ Implemented individualized and group treatment strategies developed by multidisciplinary teams, supporting behavioral change, social skills development, and substance abuse education.
• ~ Facilitated individual and group counseling sessions, integrating daily activities with treatment goals to reinforce positive decision-making and personal responsibility.
• ~ Served as a consistent role model, modeling appropriate behavior, communication, and conflict-resolution skills while influencing youth through daily interactions.
• ~ Supervised youth in assigned living units to ensure compliance with institutional policies, daily schedules, and safety protocols while protecting individual rights.
• ~ Utilized de-escalation techniques, collaborative problem-solving, and crisis intervention strategies to manage confrontations and maintain a secure environment.
• ~ Planned and led structured recreational, educational, and life-skills activities to encourage positive peer interaction and engagement.
• ~ Conducted resident orientation, clearly communicating expectations, rules, and procedures to support successful adjustment and accountability.
• ~ Maintained accurate behavioral observations, treatment progress notes, and reports, ensuring documentation met compliance, quality, and audit standards.
• ~ Responded to medical, behavioral, and safety incidents, including administering first aid/CPR and coordinating with nursing and security staff as needed.
• ~ Demonstrated reliability and professionalism in a high-stress, rotating-shift environment requiring sound judgment, situational awareness, and emotional resilience.

Mar 2022 – Nov 2022 · 8 mos · Boise, Idaho, United States

• ~ Provided direct care and supervision for homeless and at-risk youth, fostering a safe, structured, and supportive environment focused on stability, healing, and resilience.
• ~ Supported individualized learning and development plans, reinforcing positive behaviors, life skills, and personal accountability through consistent guidance and mentorship.
• ~ Assisted with resident orientation and transition into the program, helping youth understand expectations, routines, and available resources to support successful adjustment.
• ~ Implemented treatment strategies and behavior support plans as directed by clinical and program leadership, ensuring consistency with therapeutic goals.
• ~ Utilized collaborative problem-solving techniques to build trust, de-escalate conflict, and address challenges in a trauma-informed, youth-centered manner.
• ~ Partnered with multidisciplinary teams to share observations, contribute to care planning, and support coordinated interventions aligned with program objectives.
• ~ Executed daily responsibilities in strict adherence to program standards and procedures (SAPs), prioritizing safety, documentation accuracy, and regulatory compliance.
• ~ Demonstrated strong emotional intelligence, crisis management skills, and professionalism in a high-responsibility, emotionally demanding environment.

Feb 2015 – Feb 2022 · 7 yrs · United States

Jun 2013 – Feb 2015 · 1 yr 8 mos · Colorado Springs, Colorado, United States

• ~ Managed end-to-end invoice submission for a multi-firm legal network, ensuring accuracy, timeliness, and compliance with client billing requirements.
• ~ Served as primary point of contact for billing inquiries and disputes, investigating discrepancies, communicating resolutions, and maintaining strong client relationships.
• ~ Identified and escalated invoice creation errors, partnering with bookkeepers to correct issues and prevent downstream payment delays.
• ~ Collaborated closely with bookkeeping supervisors to refine invoice creation and submission standards, improving consistency, accuracy, and operational efficiency.
• ~ Analyzed billing trends and recurring issues to recommend process improvements that reduced rework and accelerated payment cycles.
• ~ Maintained detailed documentation and audit-ready records to support compliance, transparency, and internal quality standards.
• ~ Demonstrated strong attention to detail, professionalism, and accountability in a fast-paced, deadline-driven environment supporting legal operations.