Jun 2021 – Feb 2025 · 3 yrs 8 mos · Austin, Texas, United States

• As an Event Manager at Dell Technologies, I led the planning and execution of high-impact B2B customer appreciation events and tradeshows, delivering exceptional experiences that strengthened customer relationships and showcased Dell’s innovative solutions.
• Key Contributions:
• Experiential B2B Events: Designed and executed online customer appreciation events with a focus on immersive, experiential engagement, driving attendee satisfaction and loyalty.
• Tradeshow Leadership: Managed Dell’s presence at major industry events, including the NLIT Summit and Defense Health IT Symposium, overseeing floorplan design, budget management, and product marketing strategies.
• End-to-End Event Management: Coordinated logistics, vendor partnerships, and post-event analysis to ensure seamless execution and continuous improvement across all events.

Jun 2021 – Feb 2025 · 3 yrs 8 mos · Austin, Texas, United States

• At Dell Technologies, I led the Test Drive Program, a strategic initiative designed to educate B2B decision-makers on Dell’s latest product innovations, empowering them to maximize the value of Dell’s solutions.
• Key Achievements:
• Program Leadership: Successfully managed the Test Drive Program, delivering hands-on training sessions on Dell’s product lines (PowerEdge, PowerStore, PowerFlex, PowerScale, and Cybersecurity), driving client understanding and adoption of cutting-edge technologies.
• Product Launches & Events: Spearheaded the launch of PowerStore 4.0 at Dell Technologies World, integrating the Test Drive Program to showcase product capabilities and enhance customer engagement.
• Generative AI Integration: Pioneered the incorporation of AI-driven solutions into the Test Drive curriculum, positioning Dell as an innovator and aligning with emerging industry trends.
• Revenue Growth: Increased the sales pipeline by 50% YoY by leveraging the Test Drive Program to educate and influence key decision-makers, directly contributing to measurable revenue growth.

Nov 2018 – Aug 2019 · 9 mos · San Francisco Bay Area

• As a Partnerships Manager, I was responsible for building and managing strategic partnerships with key organizations, influencers, and platforms in the live streaming industry.
• Built and nurtured relationships with key stakeholders, including live streaming platforms, content creators, influencers, and industry associations.
• Collaborated with partners to develop joint marketing campaigns, promotional activities, and co-branded initiatives.
• Proactively addressed partner needs, concerns, and feedback to drive satisfaction and long-term partnerships.
• Conducted market research and competitive analysis to identify trends, best practices, and areas of opportunity within the live streaming ecosystem.
• Define key performance indicators (KPIs) and track metrics to measure the success and impact of partnerships.

Feb 2016 – Jul 2017 · 1 yr 5 mos

• As a Community Manager, I was responsible for building, engaging, and nurturing the Netmarble US gaming community.
• Developed and executed community strategies that align with Netmarble US's goals and values, driving player engagement and brand loyalty.
• Engaged with the community, building relationships, addressing player inquiries, and fostering a positive and inclusive environment.
• Moderated community platforms, ensuring compliance with community guidelines, resolving conflicts, and maintaining a respectful atmosphere.
• Acted as a player advocate within the company, representing the voice and interests of the community to relevant stakeholders.
• Implemented feedback loops and community surveys to gather insights and measure community satisfaction and sentiment.
• Coordinated cross-functional efforts with other departments, such as customer support, marketing, and development teams, to align community initiatives with broader company goals.

Oct 2014 – Feb 2016 · 1 yr 4 mos · Orange County, CA

• As the Stream Director & Community Manager, I oversaw and managed all aspects of our live streams and community engagement efforts. I was responsible for creating and delivering high-quality streams, fostering a positive and engaging community experience, and driving audience growth and retention.
• Planned, coordinated, and directed live streams of esports events and tournaments, ensuring high-quality production and smooth execution.
• Collaborated with the production team to set up cameras, audio equipment, graphics, and other technical aspects of the stream.
• Created and curated engaging content for live streams, including pre-shows, post-shows, interviews, highlights, and promotional materials.
• Collaborated with influencers, teams, and partners to cross-promote streams and leverage their audiences to expand reach.
• Strong technical background in live streaming technologies, including streaming software, encoding, video and audio equipment, and troubleshooting common streaming issues.

Aug 2013 – Mar 2015 · 1 yr 7 mos · Orange County, California Area

• As the CEO and Founder, I was responsible for providing strategic leadership, driving organizational growth, and ensuring the overall success of Anime California.
• Developed and implemented the organization's vision, mission, and strategic direction in alignment with the anime and pop culture industry.
• Provided effective leadership, guidance, and support to all departments and staff members.
• Identified and capitalized on growth opportunities, diversifying revenue streams, and expanding Anime California's reach and impact.
• Oversaw all aspects of convention planning, including programming, guest invitations, vendor and exhibitor management, venue logistics, and marketing.
• Ensured a seamless and exceptional experience for attendees, exhibitors, and guests by maintaining high standards of quality and professionalism.
• Attended relevant industry events and conferences, representing Anime California and promoting its mission and values.

Mar 2010 – Nov 2012 · 2 yrs 8 mos · Remote

• As a Technical Support Specialist, I was responsible for troubleshooting and resolving technical issues, providing guidance and assistance to players, and ensuring a positive gaming experience.
• Responded to player inquiries, providing timely and accurate technical assistance via various channels (email, forums, in-game chat, etc.).
• Troubleshoot and resolved technical issues related to game installation, patching, connectivity, hardware compatibility, and other gameplay-related problems.
• Proactively communicated with players, keeping them informed of updates, known issues, and resolutions.
• Developed and maintained in-depth knowledge of Heroes of Newerth, including game mechanics, features, and troubleshooting techniques.
• Monitored and moderated community forums, ensuring adherence to community guidelines and addressing inappropriate behavior or content.