May 2025 – Oct 2025 · 5 mos · Philadelphia, Pennsylvania, United States · Remote

• Provide expert analysis and testimony on electronic medical records (EMRs) and audit trails in medical-legal cases. Translate complex EMR data into clear, compelling evidence to support litigation involving clinical documentation, patient care timelines, and regulatory compliance.

Mar 2025 – May 2025 · 2 mos · Remote

• Partner with cross-functional teams to streamline operations, automate reporting, and drive measurable outcomes in support of a large-scale healthcare payer software implementation.
• Serve as Technical Project Manager across 12+ project workstreams, ensuring timely execution and stakeholder alignment.
• Build Smartsheet dashboards and approval workflows, enabling self-service reporting and real-time insights for senior leadership.
• Act as a technical liaison between internal project management teams and external vendor stakeholders, driving alignment and effective communication.

Mar 2020 – Aug 2024 · 4 yrs 5 mos · King of Prussia, Pennsylvania, United States · Hybrid

• Led the go-to-market strategy for the Analytics Center of Excellence portfolio, driving global and cross-segment initiatives in collaboration with business units, global sales, and development teams. Created dozens of high-impact content pieces—including persona mappings, case studies, and webinars—to support six successful SaaS offering launches, boosting collateral engagement by 100%.
• Created a centralized Power BI reporting hub, reducing data silos and boosting leadership insight delivery by 75% and decreasing reporting delay from 1x a month to daily.
• Developed and deployed three self-service reporting solutions by integrating data from Salesforce, Google Analytics, Power BI, and other platforms, enabling data-driven decision-making across customer support, marketing, and product teams to facilitate operations reporting and analytics.
• Managed a portfolio of 12 overlapping Smartsheet project plans with automated tasking and reporting, optimizing coordination and ensuring 100% on-time completion of webinar deadlines.
• Contributed to a 100% increase in lead generation over six months, streamlined the sales process, and drove business growth, improving operational efficiency across three offerings.
• Established data governance protocols improving data trust and decision-making accuracy across 5+ departments.
• Designed ETL workflows and automated reporting pipelines that saved 1,000+ hours annually in manual labor.

Sep 2017 – Mar 2020 · 2 yrs 6 mos · Horsham, PA

• Empowered over 100 external clients and multiple internal teams to understand the architecture and organization of the flagship NextGen Enterprise EHR software, enabling them to derive greater value from their data.
• Designed and implemented an analysis tool to help Account Managers and Sales Executives collect and analyze client clinical and financial usage metrics, driving proactive support, boosting client satisfaction, and uncovering opportunities for additional training and services.
• Developed and delivered 3 multi-day training seminars for clients and internal teams on software database architecture, data access, data warehousing, and visualization techniques using SSRS and Power BI, resulting in more efficient data handling and enhanced software utilization.
• Created a 12-session course for over 100 clients and 12+ resellers, helping them understand the impact of software/database upgrades and enabling proactive planning for smoother transitions with minimized disruptions.
• Delivered 5 engaging sessions at the NextGen Annual User Group Meeting, averaging 200+ attendees, providing valuable insights, and achieving an annual session satisfaction score of 4.9/5.0 over 12 years, contributing to the overall success of the event.

Jul 2013 – Aug 2017 · 4 yrs 1 mo · Horsham, PA

• Delivered advanced technical training and presentations on SQL Server database development, architecture, and related tools to internal teams and external clients.
• Presented at four NextGen User Group Meetings, leading one full-day, two half-day pre-conference sessions, and five 90-minute breakout sessions with an average attendance of 200 and a satisfaction score of 4.9/5.0. Topics included software/database upgrades, deployment best practices, process improvement, and data analytics using SSRS.
• Conducted monthly training sessions on Core NextGen Application and KBM Upgrade/Hot Fix deployment procedures, enhancing team and client proficiency by over 500% in managing updates and maintaining system integrity.
• Designed and implemented three business intelligence tools—the KBM Gap Analysis Utility and Template/Document Compare Utilities—empowering 3,000+ clients to self-analyze software workflows, database schema changes, and data integrity issues.
• Supported organizational culture initiatives and personal development programs, driving process efficiency and strengthening team performance.

Mar 2007 – Jul 2013 · 6 yrs 4 mos · Horsham, PA

• Directed globally distributed teams (US & India) to execute content and schema deployments across thousands of client environments each year, driving scalable delivery and operational excellence.
• Partnered with cross-functional teams to implement SQL-based ETL solutions supporting annual migrations for thousands of clients, enhancing reliability and scalability of client deployments.
• Established scalable SOPs that drove process standardization and quality assurance across thousands of annual client interactions, significantly reducing variability and errors.
• Automated SQL ETL and migration workflows, eliminating 20+ hours of manual effort per client and cutting error resolution time by over 250%, leading to faster go-lives and improved customer satisfaction.
• Engineered automated data mapping solutions for hundreds of tables and created detailed project plans, reducing schema application time from 20+ hours to under 8 and shortening overall implementation timelines from 6 months to just 10 weeks.
• Developed and launched a suite of 12+ internal tools that streamlined deployment workflows, standardized execution processes, and boosted team productivity.
• Authored and implemented comprehensive training materials that elevated the quality of client interactions and ensured consistent, scalable onboarding experiences.
• Led quarterly client training sessions on project management and technical execution best practices, empowering client and partner teams to manage deployments with confidence and efficiency.

Jun 2002 – Feb 2007 · 4 yrs 8 mos · King of Prussia, Pennsylvania, United States · On-site

• Systems Programmer
• Delivered comprehensive technical support and development for AS/400 RPG IV/ILE programming and SQL Server 2000, ensuring seamless operations across nationwide retail locations.
• Managed SQL Server 2000, overseeing installation, configuration, administration, and programming to support critical business functions.
• Administered the WebPDM product development management system, streamlining product lifecycle management and ensuring system reliability.
• Led end-to-end management of IBM Point-of-Sale (POS) equipment, including purchasing, setup, support, and remote assistance for 15 retail stores nationwide.
• Designed and maintained IBM Information Server DataStage integrations between SQL Server 2000 and AS/400, enabling efficient data exchange and process automation.
• Created detailed technical documentation for POS equipment and software, enhancing support efficiency and user understanding.
• Trained employees on POS implementation, retail procedures, and application use, including handheld scanner functionality, improving operational effectiveness and user proficiency.

May 2001 – May 2002 · 1 yr

• Designed, implemented, and supported custom software solutions and point-of-sale (POS) systems for restaurants and pubs, ensuring seamless operations and high client satisfaction.
• Developed, tested, and implemented a custom in-house software package tailored to the unique needs of the food and beverage industry, enhancing operational efficiency.
• Configured and installed off-the-shelf POS hardware and software, providing end-to-end solutions that streamlined payment processing and inventory management.
• Delivered on-site and phone support for custom software and POS equipment, resolving technical issues promptly and ensuring minimal downtime for clients.

Aug 2000 – May 2002 · 1 yr 9 mos

• Oversee the well-being of 52 sophomore male students, serve as a peer counselor, act as liaison between students and university officials

Aug 2000 – May 2001 · 9 mos

• Supervise daily operations
• Ensure office policies and procedures are enforced
• Provide support technician training
• Supervise support technician projects

Sep 1997 – May 2000 · 2 yrs 8 mos

• Help other students with installation of hardware/software and troubleshooting problems
• Supervise the installation and troubleshooting of hardware and software related to the University network

Sep 1997 – May 2001 · 3 yrs 8 mos

• Provided support services for school provided windows based laptops.