Jisna Jose

Operations Associate

Bengaluru, Karnataka, India4 yrs 10 mos experience

Highly Stable

Key Highlights

Extensive expertise in catalog operations and merchandising.
Proven ability to enhance supply chain fluidity and efficiency.
Strong analytical skills with a focus on data accuracy.

Stackforce AI infers this person is a Catalog Operations Specialist with a strong focus on Merchandising and Quality Assurance.

Contact

Skills

Core Skills

MerchandisingCatalog ManagementCategory ManagementQuality Assurance

Other Skills

Analytical SkillsBack-end OperationsMicrosoft OfficeOral CommunicationCatalog MerchandisingProduct KnowledgeProject ManagementEnglishMicrosoft OutlookOperationsData EntryAttention to DetailOrganization SkillsData ManagementWriting

About

A driven, well-organized person with extensive domain expertise in catalog operations. With over three years of experience, I can quickly adjust and react to changes in the environment and priorities while maintaining perspective

Experience

4 yrs 10 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 1 mo

Current Experience

Jcpenney

Senior Analyst - Merchandising

May 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India

Developing and sustaining high-impact collaborations with business units and
suppliers, fostering a proactive support system for divisional analysts. Drive
alignment across multiple teams to enhance supply chain fluidity and
merchandising efficiency.
Oversee the divisional item creation process for owned inventory across
domestic, imported, and factory-ship assortments. Ensure compliance with data
accuracy standards to facilitate seamless integration and execution of inventory
workflows.
Spearhead supplier communications to streamline data collection for item setup.
Lead post-setup workflows, ensuring seamless acquisition of images and
execution of periodic inventory updates within JCPenney’s systems.
Establish a structured partnership with Digital Operations to oversee post-setup
processes, including item image enhancements, inventory synchronization, and
digital content deployment to JCPenney’s online storefront
Developing Operational Intelligence & Performance Reporting and taking full
ownership of divisional setup strategies, ensuring precision, efficiency, and
adherence to organizational timelines.

Analytical SkillsBack-end OperationsMerchandisingCatalog Management

Zepto

Senior Catalog Specialist

Nov 2024 – May 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

Developing and implementing a standardized cataloging process to reduce errors and
rework.
Successfully mapped product categories in Zepto’s category work frame on a daily basis and worked on category manager requests.
Standardized and optimized product taxonomy to improve searchability and customer
experience.
Defining and documenting cataloging workflows, templates, and best practices.
Ensuring all product listings are complete, accurate, SEO-friendly, and visually appealing.
Collaborating with suppliers to gather accurate product data, including SKUs, attributes, and
specifications.
Conducted competitive analysis to align internal product categories with industry standards.
Collaborated with cross-functional teams (merchandising, data, and tech) to enhance
category structure and data consistency.
Managed bulk category mapping updates, reducing errors and improving data integrity.
Delegating tasks, reviewing work quality, and ensuring deadlines are met. Acting as the
point of contact for resolving escalations related to cataloging.
Identifying gaps in the current cataloging process and recommending tools or automation
opportunities.
Bulk Image processing and scraping.
Mentoring a team of cataloging associates on defining correct titles and images.

Microsoft OfficeOral CommunicationCatalog ManagementCategory Management

Amazon

Catalog Quality Associate

Aug 2021 – Nov 2024 · 3 yrs 3 mos · Bengaluru, Karnataka, India

Coordinating with vendors, customers, sellers, and manufacturers to address issues and
ensure accurate compliance
Maintaining content quality to prevent misclassification of catalog details.
Validating appeals from selling partners/customers using ticketing system and unsuppressing erroneously suppressed data.
Resolving catalog-related complaints to ensure quality standards are maintained.
Assisting seller partners with quality control inspections and requests regarding catalog
standards and data.
Maximizing seller-customer satisfaction by following up with both potential and existing
clients.
Conducted in-depth analysis of catalog qualities and contents using various tools and
external research to enhance seller-customer-team efficiency and content visibility.
Curating trademarks to prevent duplicates and ensuring seller details are valid.
Collaborated with internal departments to establish correct product descriptions.
Trained and supported new hires in catalog management processes. In addition, I did coach,
auditing, quality analysis, and refreshers.
Worked with Manager and SMEs to develop process improvement ideas and SOP changes.
Standardizing and ensuring smooth data flow across numerous team reports.
Experience in 6-Sigma, logistics, supply chain, and CPS.
Raised numerous process improvement suggestions to benefit from reducing manual efforts
and process automation.