Apr 2025 – Apr 2026 · 1 yr · On-site

• Provide operational and administrative support within a high-volume medico-legal environment, ensuring data integrity, workflow efficiency and stakeholder coordination.
• Manage and maintain complex case data within CRM and reporting systems
• Liaise directly with solicitors, insurers, medical specialists and clients to coordinate documentation and resolve queries
• Develop and refine Standard Operating Procedures (SOPs) to improve consistency and processing efficiency
• Identify system issues and troubleshoot CRM/data discrepancies to maintain reporting accuracy
• Support process optimisation initiatives to reduce bottlenecks in report delivery
• Skills: Operations Administration · CRM Systems · Process Improvement · Stakeholder Management · Records & Compliance

Apr 2024 – Apr 2025 · 1 yr · Sydney, New South Wales, Australia

• Responsible for quality control and compliance validation of high-volume medico-legal documentation within strict regulatory and deadline frameworks.
• Proofread and quality-assured detailed legal-medical reports prior to release
• Acted as key liaison between medical specialists, solicitors and internal teams to clarify technical requirements
• Monitored case progression and proactively followed up to reduce turnaround delays
• Identified recurring documentation issues and recommended workflow improvements
• Maintained accuracy under tight reporting deadlines in a high-pressure environment
• Skills: Compliance & Documentation · Quality Assurance · Stakeholder Liaison · Records Management · Process Improvement

Mar 2012 – Oct 2012 · 7 mos · Macquarie University

• Engaged to design and implement an archiving and data management system for implant sample tracking within a regulated medical environment.
• Designed and implemented structured archiving system for biomedical implant samples
• Performed data entry, reporting and investigation support tasks
• Contributed to process improvements in sample traceability and documentation
• Assisted with technical sample analysis and compliance tracking
• Skills: Archiving Systems · Data Management · Medical Compliance · Reporting · Process Implementation

Oct 2011 – Feb 2012 · 4 mos · Killara

• Assisted in oBook project for Oxford Digital.
• Design using Adobe InDesign and Photoshop.
• Design and editing of online content.

Feb 2009 – Oct 2023 · 14 yrs 8 mos · Various: Japan, Hong Kong & Australia · On-site

• Delivered structured curriculum and stakeholder engagement within multicultural environments, strengthening communication, organisation and cross-functional coordination skills.

May 2006 – Mar 2009 · 2 yrs 10 mos

• Managed database administration, reporting and operational support within a commercial automotive environment.
• Maintained customer and operational databases ensuring data accuracy
• Generated reporting for management and sales tracking
• Assisted in marketing campaign execution and digital content development
• Coordinated stock ordering and supported customer service functions
• Skills: Database Administration · Reporting · Operations Support · CRM Systems

May 2003 – May 2006 · 3 yrs

• Responsible for Quality control.
• Analyzed the quality of various materials.
• Data entry and database administration.
• Customer Service.
• Basic day-to-day office operations.
• Website development, and various graphic design.