Jun 2022 – Nov 2023 · 1 yr 5 mos · Santa Monica, California, United States

• Owned a book of business of 500 customers in the SMB space through the entire customer lifecycle, including onboarding, driving adoption, continual engagement, renewal and expansion
• Developed business opportunities from current customers by researching, identifying and determining strategic recommendations across products to fulfill customer business needs increasing revenue
• Proactively identified churn risk through daily strategic outreach emails & phone calls to schedule performance reviews and plan to divert risk by walking customers through their monthly goals / metrics
• Worked closely with internal customer-facing focused teams, including Sales, Marketing, Customer Experience, Product Management to attract and develop campaigns
• Drove value for the client base while educating them on new products, best practices, and industry trends
• Excelled on the SMB team that surpassed a Gross Customer Retention goal along an Upsell goal at over 130% every quarter. Account manager quotas measured at 35k per quarter
• Leveraged product and customer knowledge to tailor all conversations to the needs of the client to ensure all open action items and critical gaps are documented and resolved in a timely manner
• Helped the entire Pod/ team navigate through a company wide merger

Jun 2021 – May 2022 · 11 mos · New York, New York, United States

• Pavilion (formerly Revenue Collective) was founded in 2016 as a support network for revenue leaders.
• Since opening our first chapter in New York City, we’ve grown into an international center providing peer-to-peer connection, training and development, and career resources for all high-growth professionals.
• We always imagine new ways to help current and future leaders unlock and achieve their professional potential. For more information about Pavilion or to become a member of one of our worldwide chapters, visit joinpavilion.com.
• ● Conducted interviews to screen and manage the enrollment of Executives (Vp - C-suite), Associate (Director, Managers, IC) and Analyst applicants
• ● Developed data-driven strategies to reduce churn and upsell membership subscriptions
• ● Supported the product team by collecting member feedback to improve our platform and user experience
• ● Nurtured leads by communicating relevant industry news and product updates
• ● Over-achieved yearly quota attainment at 103%
• ● Top EM company wide September, October, December 2021, and February 2022

Jul 2019 – May 2021 · 1 yr 10 mos · New York, New York, United States

• ● Prospected and qualified leads to generate net new pipeline and business opportunities
• ● Executed strategic outreach based on vertical, region and compelling events
• ● Nurtured leads by communicating relevant industry news and product updates

Aug 2017 – Jul 2018 · 11 mos · Newark NJ

• 8th Grade Mathematics Teacher
• 5th and 8th Grade Physical Education Teacher
• ● Advised 50-student after school enrichment and tutoring program
• ● Designed and integrated activities that encourage active participation, inclusion and
• teamwork
• ● Planned and delivered interactive lessons in accordance with school and state curriculum

Apr 2017 – Aug 2017 · 4 mos · Miami Beach, Florida, United States

• ● Improved students’ residential experiences by addressing concerns and monitoring for potential issues
• ● Formulated an activity schedule emphasizing guest interaction while remaining sensitive to guest needs
• ● Assisted in programming ideas, community building, roommate conflicts, student/life counseling
• ● Managed all facilities and equipment to ensure proper working conditions

Apr 2016 – Aug 2016 · 4 mos · East Rutherford, New Jersey, United States

• Coordinated orders with different areas of the company to ensure customer satisfaction
• Regularly recognized by management for quality leadership and personal achievement
• Stocked and maintained the bar to include, beer, wine, spirits, paper products, glassware, and ice
• Checked guest for proper identification, and serve alcoholic beverages in accordance with federal, state, local, and company regulations

Dec 2015 – Aug 2016 · 8 mos · Paramus, New Jersey

• ● Assisted in the development of treatment and education plan after thorough research on individual behavior of the students
• ● Developed different individual and group recreational activities and ensured that the students participate in the activities
• ● Prepared classrooms with a variety of materials or resources for children to explore, manipulate or use in learning activities or imaginative play

Jan 2015 – Aug 2015 · 7 mos · Greater Boston Area

• ● Assisted students with homework and college, FASFA, and scholarship applications
• ● Contacted up to 20 Boston Public schools; gathered athletic team schedule information; compiled/organized data to create study plans for students
• ● Completed administrative duties daily such as photocopying, filing, and processing mail
• ● Ran after school soccer intramural program; created teams, schedules, drills and practices
• ● Enforced policies; mentored and encouraged students on importance of academics and athletics

May 2014 – Aug 2014 · 3 mos · Paramus, New Jersey

• ● Stocked and replenished merchandise according to store layout
• ● Handled all customer relations issues in a gracious manner in accordance with company policy
• ● Assisted in maintenance of all inventory

Jan 2013 – Feb 2025 · 12 yrs 1 mo · New Jersey, United States

• ● Contact soccer programs throughout the east-coast and share our mission to collect donated
• soccer equipment and manage delivery to children in need in Barranquilla, Colombia
• ● Plan and host clinics to develop relationships with soccer academies
• ● Manage partnerships with academies and brands such as Adidas & Capelli
• ● Implement and track scheduled pick-ups and deliveries