Sep 2016 – Jul 2025 · 8 yrs 10 mos · India

• · Spearheading the Apple Internal Employees, partner sales staff, and vendor organisation's in offering training about the Apple products, services, accessories, applications, etc.
• · Organizing and conducting product and soft skills training using platforms like virtual and classroom sessions.
• · Successfully oversaw and coached the sales staff about various elements of the Apple Ecosystem across different geographic locations like Mumbai, Pune, and Gujarat
• · Working in coordination with the India Product Marketing team and hosting the Radio Shows & Community Calls on Apple products/services
• · Deft at training the Apple sales staff across various locations in India through WWES Live Shows 2022.
• · Adept at developing content for sales staff, assets, and podcasts on SEED locally for India
• · Conversant in recording & editing tasks using Keynote, Pages, GarageBand, Logic Pro, iMovie, and Final Cut Pro
• · Proven success in conducting training and facilitation workshops, incorporating Adult Learning Principles & Techniques, and enhancing the employee's personality, communication, and behavioural skills
• · Playing a vital role in hiring employees, offering process training, and transitioning UK-based airline process 'easyJet' to India
• · Leading the voice coach teams to address client requirements and implement organisational reforms.
• · Adroit at training the participants in the art of speaking, pronunciation exercises, voice modulation, storytelling, role play, etc.
• · Skillful in conducting evaluations and assessments to gauge participant's progress and delivering valuable feedback
• · A pivotal player in reviewing, strategising, and developing action plans for soft skills and product/process training
• · Researching and improving self-knowledge and skills as per the changing market demands.
• · Demonstrated experience in strengthening client-staff relationships, instilling a sense of security in a training session, and ensuring a safe & secured working environment

Apr 2014 – Sep 2016 · 2 yrs 5 mos · Mumbai, Malad West

• Handling the Voice Coaching project for different business units with 9 voice coaches reporting to me. Conducting behavioral training for specific voice process. Conducting New Hire Training which includes grammar and soft-skills and also Voice Coaching agents on the production floor to help increase their communication skills and achieve their overall targets. Developing content for the Voice & Accent team at all sites. Developing content and conducting TTTs for trainers. Auditing reports and conducting calibrations across all sites. Handling administrative tasks for the voice and process team. Creating the Voice & Accent analysis presentation for monthly and quarterly reviews.

Jun 2013 – Apr 2014 · 10 mos · Mumbai, Maharashtra, India

• Worked as a freelance trainer with Ocwen Financial Solutions Pvt. Ltd. Conducted New Hire Training which includes grammar and soft-skills and also Voice Coaching agents on the production floor to help increase their communication skills and achieve their overall targets.

Sep 2008 – Mar 2013 · 4 yrs 6 mos · Mumbai, Maharashtra, India

• Have trained a number of batches on improving their soft skills as well as communication skills. Also, have run projects for specific processes within the organisation to meet the SLAs. And also transitioned and setup a U.K. based process called EasyJet to the Mumbai as a Process trainer.

May 2006 – Aug 2008 · 2 yrs 3 mos · Mumbai, Maharashtra, India

• Affiliated with inbound and outbound calling for customer services in the U.K. and was also a line trainer for the process I was working for.

Jun 2005 – Mar 2006 · 9 mos · Mumbai, Maharashtra, India

• Affiliated with inbound sales calls for customer services and outbound calls for Chase collections.