Aug 2022 – Aug 2025 · 3 yrs · San Francisco, California, United States

Jun 2020 – Aug 2022 · 2 yrs 2 mos · Mountain View, California, United States

Aug 2015 – Apr 2020 · 4 yrs 8 mos · Santa Clara, California, United States

• Administrative Support for multiple C-Level executives and their direct reports
• Write professional external communications
• Prepare team meeting minutes & follow up on action items
• Initiate agreements for contractors via legal services
• Open purchase orders for contracts and approve vendor payments in Concur
• Book extended and complex global travel for executives, including visa applications
• Review and approve individual expense reports and travel requests in compliance with policy
• Established a company-wide tour process for external client visit requests
• Onboard new executive staff and offer early admin support as they learn operations
• Schedule virtual company and team meetings across multiple meeting locations
• Research and maintain vendor relationships for special events and day-to-day office operations
• Manage budgets and expenditures for individuals and teams using Concur & Adaptive Insights
• Collaborate across departments and work in cross-functional teams to contribute to the overall success of the organization

Nov 2013 – Aug 2015 · 1 yr 9 mos

• Provide executive support, office management & project management for the office
• Organize, calendar & schedule all weekly meetings for the Field Office Director
• Collaborate across departments and with office project team to efficiently address changes that arise
• Set up offices, technology and work spaces for new hires
• Write meeting agendas and take meeting minutes for the office
• Manage the office to ensure supplies are stocked and communicate with vendors for services
• Track office wide budget of various cost centers, multiple employees and outside services
• Set-up facility calendars to schedule meeting rooms and equipment needed
• Follow legal processes of reporting labor violations to the Public Employee Relations Board
• Train staff on agency purchasing processes and budget accounting for program specific needs
• Work with building management to address office space issues
• Provide daily quality member service by addressing the issues of daily drop-in/call-in members

Apr 2013 – Nov 2013 · 7 mos

Jun 2012 – Apr 2013 · 10 mos · San Jose, California, United States

• Provide executive support, office management & project management for a company of 87people
• Organize, calendar & schedule all weekly meetings for the Senior Executives/Board of Directors
• Write 3-7 weekly meeting agendas and minutes for multiple teams
• Arrange travel plans for Senior Management to attend 6-10 conferences per year
• Manage Executive Directors daily calendar to solely schedule all appointments
• Build an agency new hire binder for Human Resources to orient all incoming employees
• Establish/write agency policy & procedure for all administrative processes
• Collaborate with Quality Assurance Director to build a file system for forms & documents
• Manage the administrative office assistant to ensure office supplies and kitchen supplies stocked
• Set-up facility calendars to schedule meeting rooms and equipment needed
• Train staff on agency purchasing processes and budget accounting for program specific needs
• Work with building management to address office space issues and negotiate additional parking
• Research and propose IT/technology solutions for agency expansion
• Facilitate an office expansion for 35 new staff including phone systems, IT, cubicles, office space

Jul 2006 – Jun 2012 · 5 yrs 11 mos · San Francisco Bay Area

• Oversee the compliance and enrollment of 22,000 independent providers within the IHSS program
• Preform daily administrative tasks in support of two unit supervisors and three program managers
• Maintaining program compliance for the state regulations that govern county run IHSS
• Research & compile data reports for investigative units and court hearings, 4-12 cases monthly
• Present program information to community agencies, court appeals hearings and client outreach
• Review and implement legislative reform for the IHSS program to minimally impact client services
• Provide daily quality customer service by addressing the issues of daily drop-in clients
• Review 20-40 homecare provider contracts on a daily basis to ensure data authenticity
• Serve as liason between the IHSS payment unit, Medi-Cal workers & county social workers
• Collaborate with a team of twelve to efficiently address program changes and needs as they arise
• Fiscally account to The State of California for nine special Advanced Pay client’s records; reconciling the monthly payments issued with the yearly services authorized within a $300,000 budget on a quarterly basis