Apr 2018 – Apr 2025 · 7 yrs · Palo Alto, US

• * Big data infrastructure Kafka

Mar 2017 – Apr 2018 · 1 yr 1 mo

• Cloud App Security Blocker Company

Jun 2016 – Mar 2017 · 9 mos

May 2015 – May 2016 · 1 yr

• SRE at Cohesity

Dec 2014 – May 2015 · 5 mos

• Escalation engineer for cisco software define network solutions. ACI
• Scale QA testing for L4-L7 feature

Jan 2012 – Dec 2014 · 2 yrs 11 mos

• Working, implementing and trouble shooting cloud/virtualized datacenter environment, such as openstack, ucs director, v cloud director, and hadoop deployment.
• Working closely with cross functional team, such as Development/QA/marketing and other vendor development team to troubleshoot and recreate complex issues on OS/Server/BIOS/Option ROM/Chassis Hardware/SAN/LAN/Storage/Network and UCSM
• Build, mentor and facilitate the team to work with multiple cross-functional team to handle very complex problems.
• Recreate the complex environment for complex problems and root causing along with engineering. Also looking for quick solution and workaround for customer and
• Transfer knowledge and train the customer support in a formal training class and write documents
• Leading the weekly meeting with multiple teams to facilitate the collaboration and knowledge transfer.
• Improving product quality and serviceability with Engineering team by addressing and prioritizing internal and external defects and also work with marking and engineering to reprioritize new feature requests.
• Provide TOI to different functional team and work with Documentation team to fix and write new configuration guides
• Coordinating and collaborating with QA team for test cases and regression test
• Partnering with other technical vendors such as Vmware/EMC, HP to effectively trouble shoot complex friendly or non-friendly multivendor issues for customer.
• Engage and collaborate with account team and service team to provide smooth hand over from re-active to pro-active to improve customer experience
• I have in depth expertise in various LAN, SAN, data center networking, virtual nic, virtualization cloud automation/orchestration solutions (VMWare vCenter/vCO, vCloud Director, Openstack, UCS director etc).

Jun 2009 – Dec 2011 · 2 yrs 6 mos

• Tech lead on Server Virtualization Team, Tac West
• Unified Computing System, Nexus, Virtualization Technology.

Dec 2004 – May 2009 · 4 yrs 5 mos

• State's main public health care system
• Strategic consulting, including long and short term IT network plan
• Develop new solutions for enterprise network group and campus users.
• Mentoring and training Jr. engineers.
• Coordinate with server group, help desk, and other groups to meet enterprise IT needs

Aug 2003 – Dec 2004 · 1 yr 4 mos

• Promote network consulting, hosting and e-business and managing the projects.
• Manage network engineers, customers and project implementations.
• Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
• Strategic Consulting, including business plan & sales strategy development.

Jan 2002 – Aug 2003 · 1 yr 7 mos

• As a network admin, I was responsible to run all web application systems and internetwork and security. This included web application QA testing after finished development.