May 2023 – Mar 2026 · 2 yrs 10 mos · Bengaluru, Karnataka, India · On-site

• Led Middle East operations from 0→1, driving client onboarding, implementation, and Customer Success. Key impact:
• Built regional ops from scratch, generating $1.5M in new ARR within 3 years
• Established & scaled Customer Success, managing $800K ARR portfolio with strong retention/loyalty
• Led 7-person Operations team across Onboarding + CS — recognized as one of the company’s highest-performing teams
• Managed strategic accounts including Americana Group, Tim Hortons, Papa John’s, Jollibee, Cravia — $350K+ ARR
• Owned POS partner ecosystem: Oracle Gen2, NCR, Syrve, Foodics, Sapaad, and custom integrations
• Spearheaded complex custom implementation to unlock Krispy Kreme Saudi Arabia
• Technical stack: Salesforce, Postman, Kibana, JSON Editor

Apr 2022 – May 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Onboarded & managed strategic restaurant groups across UAE/MENA, driving adoption and retention
• Key Accounts Portfolio: Americana Group [Pizza Hut, KFC, Hardee’s, Wimpy], Cravia Group [Zaatar W Zeit, Cinnabon], Allo Beirut, Keventers UAE, Wakhira Group [Kulcha King, El Greco, Nom Nom Asia]
• POS Partner Management: Owned relationships with Sapaad POS, Squirrel POS, and other regional/global platforms
• Aggregator Ecosystem: Managed integrations & relationships with Talabat, Deliveroo, Careem, NoonFood, Chatfood, Eateasy
• End-to-end TAM: Handled technical onboarding, solutioning, escalations, and growth for high-value accounts[Smiles]

Jun 2021 – Apr 2022 · 10 mos · Bengaluru, Karnataka, India · On-site

• Single-handedly managed a large-scale brand portfolio encompassing 100 distinct brands and 300+ physical locations, successfully driving growth and sales enablement across the entire client base
• Achieved high-velocity onboarding, averaging 30+ new or existing brands implemented per month, effectively ensuring rapid revenue realization
• Drove exceptional commercial growth by implementing targeted strategies, achieving a three-fold increase in order volume across the entire client portfolio

Aug 2019 – Jun 2021 · 1 yr 10 mos · Greater Bengaluru Area

• Served as a Core Member of the Amazon Foods launch team for the India market, directly contributing to the brand's 0 to 1 journey and successful establishment in a high-growth, complex regional environment
• Drove aggressive market penetration by managing the end-to-end onboarding process for 25+ restaurants per month (average), ensuring rapid time-to-market and immediate revenue contribution.
• Collaborated directly with Executive Leadership to define and launch retention and growth strategies across a 100-brand portfolio

Mar 2018 – Jul 2019 · 1 yr 4 mos · Greater Bengaluru Area

• A motivated and goal driven Restaurant Partnership & Management Representative, skilled at closing high value restaurants and managing their day to day activities on our platform.
• On-Boarded over 300+ restaurants PAN India.
• Played a Key Role in Onboarding Accounts which were a Dead-End/Critical/Exclusive.
• Maintained Relationships with Restaurant Owners from time to time and signed-up their new outlets as soon as they were Live to public.
• Managed over 350+ Restaurants in key areas like Sarjapur, HSR Layout and Belandur.
• Maintained a positive growth through out my carrier and achieved Sales Targets, Order Targets and Supply Hour Targets.
• Daily responsibilities included Offer Management of restaurant, Order Growth Strategizing and Portfolio Management.
• Addressed various problems raised by restaurants and maintained maximum retention.
• Acting as a link between Restaurant Owners and Verticals for Marketing Campaigns/Special/Offers and other Technical Issues.
• Executed One Day Projects/Drives that are initiated by the Marketing/Account Management/Data Driven Teams.

Mar 2017 – Feb 2018 · 11 mos · Greater Bengaluru Area

• A key member of the executive team charged with formulating strategic decisions and devising business development initiatives, consistent with overall strategy. Traveled around to identify new business opportunities and effectively managed key responsible areas. Researched and adapted to regulations and trends. Planned and executed marketing strategies and events. Cultivated business partnerships, built a successful pipeline and created new sales opportunities.
• Propelled revenue by evaluating market and identifying new prospects
• Leveraged finely honed communications and negotiations skills to foster new relationships
• Tasked with generating new product sales with existing client base
• Keeping accurate statistical information and records

Jun 2014 – Feb 2017 · 2 yrs 8 mos · Greater Bengaluru Area

• Plan and Execute Business Activates on a daily basis
• Schedule Client Meetings and maintain Customer Relationship
• Touch base with resources and match the right resource for the training requirement
• Planning Marketing activities for company growth and working towards the plan
• Training Co-ordination, Infrastructure Bookings, Training Curriculum, Trainer Outsourcing, Overlooking Financial and Accounts, Follow-ups, Travel and Living were a few of the additional responsibilities

Mar 2011 – Apr 2014 · 3 yrs 1 mo

• Worked for Accounting, Finance, Training Co-ordination, Training Room Management, Travel and Stay Management.

Jul 2009 – Mar 2010 · 8 mos · Greater Bengaluru Area

• Sales and Branch Manager