Jan 2025 – Nov 2025 · 10 mos

• What I Did
• Led end-to-end SaaS documentation initiatives for Yo!Coach, Yo!Yumm, Growcer, and VivoCabs, covering admin guides, API documentation, configuration manuals, SOPs, process documentation, release notes, and structured knowledge bases.
• Implemented DITA-based structured authoring with modular topic reuse, content modeling, and scalable documentation architecture.
• Designed and maintained Information Architecture (IA), taxonomy structures, metadata standards, and hierarchical content frameworks for Helpjuice-based knowledge systems.
• Standardized documentation governance including version control practices, review cycles, naming conventions, and documentation lifecycle alignment.
• Produced detailed API endpoint documentation, feature breakdowns, integration workflows, and technical configuration flows.
• Created tutorial and product demo videos including scripting, storyboard planning, screen recordings (Camtasia), image captures (Snagit), design elements (Canva), UI flow mapping (Figma), voiceovers (Murf.ai), and caption formatting (SRT). Utilized Adobe Creative Cloud (Premiere Pro and related tools) as well.
• Collaborated in Agile sprint planning, backlog grooming, and sprint reviews to align documentation deliverables with SDLC milestones.
• Mentored junior writers on SOP structuring, IA planning, DITA workflows, content modeling, and documentation quality standards.
• Conducted documentation-level validation alongside feature testing to ensure functional accuracy and usability alignment before release.
• Key Achievements
• Improved documentation scalability through modular DITA implementation and reusable topic structures.
• Established standardized IA and governance systems that reduced content duplication and structural inconsistencies.
• Increased product clarity and customer onboarding efficiency through structured SOPs and visual walkthrough assets.
• Strengthened cross-functional documentation integration within product sprint cycles.

Nov 2021 – Jan 2025 · 3 yrs 2 mos

• What I Did
• Authored comprehensive SaaS documentation including user manuals, API documentation, admin configuration guides, feature documentation, UI microcopy, and structured knowledge base articles.
• Developed SOPs and step-by-step workflow documentation to support product onboarding and operational clarity.
• Applied DITA-based structured authoring principles with modular topic creation and reusable documentation components.
• Contributed to Information Architecture planning, logical content hierarchy design, and taxonomy alignment for scalable documentation systems.
• Created API endpoint documentation including request-response structures, authentication flows, configuration steps, and integration guidelines.
• Produced product walkthrough and tutorial videos including scripting, storyboard planning, Camtasia screen recordings, Snagit visuals, Canva graphics, and voiceover alignment.
• Used Figma to understand UI flows and align documentation with interface design changes.
• Utilized Markdown and HTML for structured formatting and content publishing.
• Worked within SDLC and DDLC frameworks to align documentation deliverables with development milestones.
• Conducted User Acceptance Testing (UAT) alongside development teams to validate feature behavior, documentation accuracy, and usability alignment prior to release.
• Maintained version tracking, documentation updates, and release synchronization across multiple product iterations.
• Key Achievements
• Successfully documented multiple SaaS products across major version upgrades and feature releases.
• Reduced documentation gaps by integrating UAT validation directly into documentation workflows.
• Improved clarity and usability of technical content through structured formatting and modular documentation systems.
• Strengthened collaboration between development and documentation teams by aligning deliverables within sprint cycles.

Mar 2018 – Sep 2021 · 3 yrs 6 mos · On-site

• What I Did
• In addition to previous responsibilities as Senior Technical Content Writer, led overall content strategy and execution for multiple international SaaS and digital clients.
• Managed a team of writers, overseeing workflow allocation, quality control, editorial standards, and deadline management.
• Owned SEO strategy planning including keyword research frameworks, content mapping, internal linking structures, and metadata optimization.
• Supervised development of blogs, pillar pages, white papers, PR articles, website copy, and long-form marketing assets.
• Managed PPC and social media marketing campaigns aligned with growth objectives.
• Handled direct client communication, requirement gathering, project scoping, and delivery oversight.
• Contributed to technical documentation projects and structured knowledge base systems where required.
• Participated in business development discussions, recruitment processes, and internal training initiatives.
• Key Achievements
• Promoted based on leadership capability and strategic execution performance.
• Improved operational efficiency through structured workflow management systems.
• Strengthened long-term client retention through strategic communication and consistent quality delivery.
• Elevated content standards by implementing structured review and quality control processes.

Dec 2016 – Feb 2018 · 1 yr 2 mos · On-site

• What I Did
• In addition to previous responsibilities as Junior Content Writer, led SEO-driven technical and marketing content initiatives for SaaS and digital product clients.
• Developed structured blogs, landing pages, and website content aligned with keyword intent and search performance goals.
• Took ownership of keyword research planning and on-page SEO implementation across client projects.
• Contributed to technical documentation including feature explanations and structured user-facing content.
• Supported social media marketing campaigns and digital growth initiatives.
• Coordinated directly with developers and marketing stakeholders to align content with evolving product updates.
• Key Achievements
• Transitioned from execution-focused writing to strategy-driven SEO implementation.
• Improved organic visibility across managed accounts through structured keyword mapping.
• Strengthened cross-team collaboration between marketing and development functions.

Jul 2016 – Dec 2016 · 5 mos · On-site

• What I Did
• Created blog content, website copy, and SEO-focused guest posts across diverse client industries.
• Conducted keyword research and implemented on-page SEO techniques including internal linking and metadata structuring.
• Assisted in content optimization and structured formatting for improved readability and search visibility.
• Supported senior writers in content development, editing, and publishing workflows.
• Coordinated with marketing teams to align content with campaign objectives.
• Key Achievements
• Contributed to improved search rankings through keyword-driven content development.
• Strengthened foundational skills in SEO strategy, structured writing, and content optimization.
• Delivered consistent quality output under tight deadlines.

Jul 2016 – Nov 2022 · 6 yrs 4 mos · Remote

• What I Did
• Delivered end-to-end content and documentation solutions for global clients across SaaS, AI, cybersecurity, blockchain, cloud services, finance, business, marketing, and consumer industries (excluding medical).
• Created technical documentation including user guides, feature documentation, integration workflows, SOPs, configuration manuals, and structured knowledge bases.
• Applied DITA-based structured authoring, modular documentation, and Information Architecture planning for scalable systems.
• Developed SEO-driven blogs, pillar pages, white papers, PR articles, newsletters, eBooks, scripts, UX copy, website content, and business proposals.
• Led keyword research, on-page SEO, internal linking, metadata optimization, and performance tracking.
• Managed WordPress and Wix websites using HTML and Markdown for structured publishing and optimization.
• Conducted User Acceptance Testing to validate documentation accuracy and usability alignment.
• Supported a Canada-based SaaS platform launch through documentation structuring and operational setup (project later discontinued).
• Managed translation, transliteration (English–Hindi), and transcription projects.
• Coordinated directly with founders, developers, and marketing teams to align content with product positioning.
• Key Achievements
• Built long-term international client relationships through consistent structured delivery.
• Improved organic visibility using data-driven SEO and content architecture strategies.
• Delivered documentation and marketing assets supporting product launches and feature rollouts.
• Successfully handled cross-domain projects including AI, cybersecurity, blockchain, and cloud platforms.

Apr 2014 – Jul 2016 · 2 yrs 3 mos · Yamuna Nagar, Haryana, India · On-site

• What I Did
• Delivered structured IELTS, TOEFL, English, and foundational French training programs for students preparing for international education.
• Designed lesson plans, practice modules, mock tests, and performance tracking systems aligned with examination standards.
• Developed curriculum frameworks and structured learning pathways based on student proficiency levels.
• Managed institute operations including batch scheduling, faculty coordination, and workflow organization.
• Conducted student counseling sessions for academic planning and international visa application guidance.
• Led student recruitment initiatives including seminars, outreach campaigns, and local promotional activities.
• Supported digital marketing efforts to improve institute visibility and enrollment growth.
• Key Achievements
• Consistently trained students achieving IELTS scores between 8.0 and 8.5 bands.
• Improved enrollment rates through structured outreach and seminar-based recruitment strategies.
• Strengthened operational efficiency through organized scheduling and workflow management systems.

May 2013 – Mar 2014 · 10 mos · Yamunanagar · On-site

• What I Did
• Provided structured offline tutoring for students from Grade 3 to Grade 8 under CBSE and ICSE curriculum standards.
• Delivered focused English language instruction covering grammar, reading comprehension, vocabulary development, and writing skills.
• Assisted students with homework planning, exam preparation strategies, and subject clarity across core academic subjects.
• Developed customized lesson plans tailored to individual learning levels and performance gaps.
• Applied structured revision techniques and performance tracking to improve academic consistency.
• Conducted IELTS, TOEFL, English, and foundational French coaching through one-on-one sessions with structured assessment tracking.
• Key Achievements
• Achieved approximately 90% student success rate through personalized learning strategies.
• Improved student academic performance through consistent monitoring and structured practice systems.

Dec 2011 – Dec 2011 · 0 mo · Lagos, Nigeria · On-site

• What I Did
• Supported administrative documentation and internal record management processes.
• Assisted in file organization, document verification, and dispatch preparation.
• Coordinated scheduling support for applicant processing and internal operations.
• Maintained structured documentation handling aligned with institutional protocols.
• Key Achievements
• Contributed to efficient document flow and organized record systems during internship tenure.
• Gained early exposure to structured documentation standards and operational workflows.

Jun 2011 – Mar 2012 · 9 mos · Lagos State, Nigeria · On-site

• What I Did
• Assisted in overseeing daily operational and administrative activities of the engineering firm.
• Managed structured documentation systems including contracts, invoices, employee files, vendor agreements, and compliance records.
• Supported accounting and bookkeeping functions including invoice preparation, expense tracking, payment follow-ups, and financial record maintenance.
• Assisted with payroll documentation, attendance tracking, recruitment scheduling, and HR coordination activities.
• Coordinated vendor communication, purchase documentation, and official correspondence workflows.
• Maintained organized physical and digital records to support operational continuity.
• Key Achievements
• Strengthened administrative and financial record accuracy through structured documentation systems.
• Supported smoother payroll and recruitment coordination processes.
• Contributed to improved vendor and client communication efficiency.