May 2022 – Nov 2025 · 3 yrs 6 mos

Jun 2013 – May 2022 · 8 yrs 11 mos · India

• Key contributor in the implementation of business solutions.
• Conceptualizing of ideas during the implementation and post implementation.
• Developed and maintained working relationship with cross-functional teams in multiple projects to cohesively work towards achieving the business mission and goals.
• Collaborating with internal teams to identify data analysis and reporting requirements. Supporting projects for Responsible Sourcing / Security audit areas by understanding business needs.
• Liaise with audit firms to ensure the audits are conducted in a timely manner, monitor their performance, and provide feedback on quality of audits/reports.
• End to end process ownership - Disclosure of the factories on Walmart’s system to the last step of assessing the audit reports.
• Review & assess the audit findings, compare them with the local law and Walmart standards requirements and grade the factory according to the severity that determines their business worthiness for Walmart.
• Effectively onboarded, trained and mentored new hires.

Jan 2010 – Jun 2013 · 3 yrs 5 mos

• Monitoring and maintaining stock levels to the optimum quantities.
• Data analysis of stakeholders and setting up reserves for a fixed period.
• New-hire self-help process documentation.
• MIS reporting – assembling, analysing information and preparing/compiling databases, preparing detailed reports.
• Handling grievance hearing for the employees, sending invite & outcome letters, coordinating with the Union representative & arrange the meeting.

Feb 2007 – Jan 2010 · 2 yrs 11 mos

• Background Verification - Maintain strict confidentiality of all data processed including client’s details, and applicant’s historical records. Ensure consistent, professional and timely service to all internal and external clients with quality.

Sep 2004 – Sep 2006 · 2 yrs

• Customer retention (escalations) for all services from Landline, Broadband and Mobile services