Nov 2018 – Aug 2021 · 2 yrs 9 mos · Mountain View, CA

• 2+ years of Enterprise Account experience with main focus on our largest customers across multiple industries: Financial Services, Healthcare, Insurance, Telecom, Manufacturing.
• Built strong product knowledge and understanding of mission critical use cases in order to speak to technical customers about Apache Kafka and Confluent product offerings.
• Created pipeline for 4-9 Account Executives by finding new business, upsell, and renewal opportunities within target accounts
• Coordinated and drove attendance to online talks specific to an organization/persona- gathered common pain points and product interest to increase customer knowledge, resulting in higher adoption, net new revenue, and retention.
• Established primary point of contact within accounts. Setting on average 5 meetings per week with key stakeholders (CXO’s, VP’s, engineers, app developers) to build strategic customer relationships. Acted as a liaison to prioritize urgent technical issues to correct internal channels.
• Facilitated in building out the SDR team through creating and tracking outreach campaigns to target all inbound leads.
• Enabled customers on our product, discussing key differentiators our IP offers that set us apart from competitors.

Jan 2015 – Jan 2017 · 2 yrs · Greater Los Angeles Area

• Collected and analyzed weekly sales reports for main accounts that tracked product performance and inventory for CEO.
• Managed order processing, from order placement thru order delivery, ensuring accurate and on time fulfillment of customers’ orders.
• Coordinated product for advertising and marketing needs and headed creative concepts to showcase future products to buyers and to increase sales.
• Aided VP Sales in preparation for customer meetings and presentations.
• Booked airfare and hotels for all senior level travel.

Jan 2012 – Jan 2017 · 5 yrs · Greater Los Angeles Area

• Provided an exceptional level of friendly, personal attention and professional service to guests that ensured a high level of customer service and satisfaction at a popular, high energy restaurant in the busy, most entertaining area of downtown LA.
• Fittingly greeted customers, provided information on menu/food/beverages, upsold, and efficiently served guests in a timely manner.
• Charged with supervising wait staff team for special occasions and events.
• Beneficially contributed to the organization’s success beyond serving through social media (Twitter) and actively participating in event and promotional planning meetings.

Jan 2011 – Jan 2012 · 1 yr · Boston, MA

• Inputted daily and weekly wires, checks, journals, and electronic fund transfers, ensuring quality control, accuracy and reliable accountability.
• Served as liaison between Financial Advisors, management and branch operations, providing a consistent communication flow, while following strict security guidelines.
• Initiated accurate updates to client and account files, including name/address changes, new or closed/deceased accounts, cost-basis for tax reporting, etc.