Kaushik Talukdar — Operations Associate

WFM Manager at Global Command Center and Outbound expert. Capacity Planning / Demand Planning for hiring inputs for Pan India mutiple locations Revenue Tracking and WFM contributions on Cost effectiveness. SL’s across all critical safety queues for various Lob’s basis effective capacity estimation. Ensure all WFM needs of the location is delivered with focus on efficiency and building cross utilization models. Drive cost efficiency proposals and ensure WFM focus on Revenue uplift and control cost and leakages. Ensure WFM ownership to execute all transition proposals seamlessly along with effective deployment. Initiatives and consistent proposals on leveraging technology for various automation or process improvements Seat Capacity Management Invoicing Submission by WFM with all validations to Finance Team Manage Enterprise Level Call Routing Structure and Decisions for all LOB’s basis – Circles, Language Based, Percentage based capacity distribution, Priority Based routing, Skill based or Overflow Routing Lead the Reliance JIO National command centre for managing workforce of 8000+ FTE's across multiple partners Pan India and ensuring strategic routing decision ability making basis effective capacity across respective lobs and locations

Stackforce AI infers this person is a Telecommunications Operations Manager with expertise in workforce management and cost efficiency.

Location: Gurugram, Haryana, India

Experience: 19 yrs 2 mos