Apr 2022 – Sep 2025 · 3 yrs 5 mos · Fargo, North Dakota, United States · On-site

• Data Privacy Program Leadership: Developed and implemented a comprehensive data privacy program, ensuring compliance with legal requirements across the US, Canada, Mexico, Australia, and Europe, reducing risk exposure.
• Vendor Risk Assessment: Led third-party risk assessments to evaluate vendor compliance with data privacy and security standards.
• Risk Data Integration: Implement a RMIS (risk management information system) to aggregate risk data and to help decision makers evaluate business risks.
• Business Continuity Planning: Introduced business continuity and disaster recovery plans, improving
• operational resilience and preparedness for ransomware incidents.
• Regulatory Compliance Enablement: Rolled out and ensured DSAR (data subject access requests), privacy policies and cookie consent on all the company websites to comply with the numerous legal requirements in the US, Canada, Mexico, Australia, and Europe.
• Access Review Implementation: Introduced and rolled out quarterly access reviews for internal applications.
• Risk Dashboard Development: Designed a KRI dashboard to evaluate the risks due to
• vulnerabilities, end point controls, antivirus, end of life operating systems, patching, hardened servers, blocked applications, data loss prevention (DLP), and SIEM logging (security information and event management).
• IT Risk Documentation: Visited and documented IT risks across the multinational company across numerous industries including agricultural and construction sales/rentals, finance, food manufacturing, agricultural and dairy production.
• Privacy Training Leadership: Authored and led internal corporate privacy training programs. This included reviewing existing training programs, working with the legal teams, writing scripts for training videos, and email communications.
• Incident Response Preparedness: Introduced tabletop exercises to prepare for ransomware incidents.

Oct 2008 – Apr 2022 · 13 yrs 6 mos · Jacksonville, Florida, United States · Remote

• Risk Event Management: Led investigations into risk events, coordinated remediation efforts, and reported findings to executive leadership.
• Audit & Compliance Collaboration: Partnered with internal audit and compliance teams to validate controls and close operational and regulatory gaps.
• Strategic Risk Advisory: Advised executives and department heads on enterprise risk posture, mitigation
• strategies, and strategic decision-making.
• Risk Culture Promotion: Promoted a risk-aware culture through targeted workshops, staff training, and policy communication initiatives.
• Quantitative Risk Analysis: Applied risk modeling and quantitative analysis to assess exposure and inform mitigation planning.
• Risk Communication: Communicated and presented risk insights to banks, internal/external auditors,
• operations teams, and senior leadership.
• Security Data Review: Reviewed security-related data to determine next steps for risk reduction and
• regulatory compliance.
• Trend & Issue Analysis: Performed data analysis to identify trends, systemic issues, and opportunities across current and proposed environments.
• Cross-Functional Collaboration: Collaborated effectively with technical teams, customers, and senior
• management to align risk priorities with business goals.
• Project Evaluation: Scheduled and evaluated projects based on cost, architecture, and organizational impact.
• Relationship Building: Developed and maintained cross-functional relationships across management, staff, and customer groups to support risk initiatives.

Feb 2007 – Oct 2008 · 1 yr 8 mos · Jacksonville, Florida, United States · Remote

• Stakeholder Engagement: Presented findings and strategic recommendations to banks, internal/external auditors, operations teams, and senior executives.
• Risk & Compliance Oversight: Analyzed security data to identify vulnerabilities, reduce risk exposure, and maintain regulatory compliance.
• Data-Driven Decision Making: Conducted environmental analyses to uncover trends, diagnose issues, and evaluate opportunities across current and proposed systems.
• M&A Due Diligence: Participated in merger and acquisition teams assessing operational and technical
• synergies, delivering post-acquisition savings and streamlined integration.
• Site Relocation Management: Coordinated end-to-end facility moves, ensuring minimal disruption and full operational continuity.
• Workforce Optimization: Leveraged technology to automate processes and reduce reliance on FTE's while maintaining service quality.
• Cross-Functional Communication: Bridged gaps between technical teams, customers, and senior
• management to align goals and resolve issues efficiently.
• Rapid Operational Immersion: Quickly mastered new environments to identify workflow improvements,
• eliminate bottlenecks, and implement best practices.
• Project Governance: Scheduled and evaluated projects based on cost, architecture, and organizational
• impact.
• Quality Assurance & Compliance: Oversaw operational output to ensure adherence to internal standards and external regulations.
• Organizational Relationship Building: Cultivated strong working relationships across all levels of the company, from frontline staff to executive leadership.
• Process Innovation: Enhanced installation methodologies to accelerate deployment, strengthen security, reduce failure points, and lower middleware costs.
• Talent Management: Led performance reviews, and staff transitions to build high-performing teams.
• 24/7 Operational Support: Provided round-the-clock technical and managerial support for continuous
• operations.

Feb 2004 – Feb 2007 · 3 yrs · Jacksonville, Florida, United States · Remote

• Site Relocation & Infrastructure Deployment: Directed planning and execution of facility moves and system installations, ensuring seamless transitions with minimal operational disruption.
• Technology-Driven Efficiency: Leveraged automation and digital workflows to reduce full-time employee overhead while maintaining service quality and compliance.
• Cross-Functional Communication: Built and maintained strong relationships across all levels of the
• organization, management, staff, and customers—to align priorities and foster collaboration.
• Rapid Operational Immersion: Quickly assimilated into new environments to identify technical solutions that streamline workflows, eliminate bottlenecks, and embed best practices.
• Customer Impact Mitigation: Worked extensively to ensure near-zero disruption for financial institution
• clients during incidents, transitions, and upgrades.
• Project Governance: Scoped and scheduled initiatives, assessing cost, architecture, and organizational impact to ensure strategic alignment.
• Quality & Compliance Oversight: Monitored operational output to uphold internal standards and meet
• external regulatory requirements.
• Process Innovation: Enhanced installation methodologies to accelerate deployment, strengthen security, reduce failure points, and lower middleware costs.
• Talent Management: Led recruitment, performance reviews, and staff transitions to build high-performing teams aligned with organizational goals.
• 24/7 Operational Support: Provided round-the-clock technical and managerial support for continuous
• operations in a 24x7 environment.

Dec 1999 – Feb 2004 · 4 yrs 2 mos · West St Paul, Minnesota, United States · On-site

• Nationwide Banking Technology Rollouts: Led end-to-end setup of new facilities and data centers across the United States, ensuring secure, compliant, and scalable environments for financial operations.
• Provisioned Hardware: Deployed servers, workstations, scanners, printers, and secure network equipment.
• Software Installation: Configured check processing applications, database systems, and endpoint protection tools.
• Established Access Controls: Implemented role-based access, multi-factor authentication, and audit logging.
• Integrated Workflows: Connected check imaging and processing systems with core banking platforms.
• Disaster recovery: Deployed backup routines, failover systems, and recovery protocols.
• Trained Staff: Provided onboarding for local operators on system use, troubleshooting, and escalation paths.
• Documented Procedures: Created SOPs for system maintenance, incident response, and compliance audits.
• Supported Implementations: Delivered on-site or remote support during launch to resolve issues.

Jan 1999 – Dec 1999 · 11 mos · West St Paul, Minnesota, United States · On-site

• Provisioned hardware: Deployed servers, workstations, scanners, printers, and secure network equipment.
• Installed software: Configured check processing applications, database systems, and endpoint protection tools.
• Established access controls: Implemented role-based access, multi-factor authentication, and audit logging.
• Integrated workflows: Connected check imaging and processing systems with core banking platforms.
• Set up disaster recovery: Deployed backup routines, failover systems, and recovery protocols.
• Trained staff: Provided onboarding for local operators on system use, troubleshooting, and escalation paths.
• Documented procedures: Created SOPs for system maintenance, incident response, and compliance audits.
• Supported go-live: Delivered on-site or remote support during launch to resolve issues quickly.

Sep 1989 – Sep 2000 · 11 yrs · Fargo, ND · On-site

• Retention Management: Tracked soldier reenlistment intentions, conducted exit interviews, and
• implemented strategies to reduce attrition and first-term losses.
• Mentorship & Counseling: Provided career guidance, re-enlistment options, and incentive counseling to soldiers considering continued service.
• Battle Rhythm Development: Helped units establish a “retention battle rhythm” to define performance
• standards and ensure timely follow-up on soldier intentions.