Oct 2021 – Jun 2025 · 3 yrs 8 mos · Washington DC-Baltimore Area

• Lead a team of 6 engineers and architects in developing system design and technical architecture documentation for a web application serving over 13M+ users
• Managed end-to-end technical documentation process, integrating qualitative client feedback to adopt new tools (e.g., PlantUML), achieving a 48% reduction in development time and improving documentation consistency
• Facilitated executive workshops and delivered weekly briefings to clarify technical architecture, align stakeholders, share status updates, and remove roadblocks in the technical documentation process
• Work cross-functionally with User Experience, Security, Application Development and Project Management teams to align on content needs, establish repeatable processes, and promote alignment in the development of technical documentation
• Led organization-wide engineering guild meetings to share best practices, explore emerging technologies, and foster collaboration, resulting in new technical blog content and internal knowledge sharing

Sep 2020 – Oct 2021 · 1 yr 1 mo

• Closed 5 enterprise accounts and $1M in sales by delivering targeted demos, technical Q&A, and consultative guidance on integrating login.gov with existing applications
• Shepherded customers through the sales process (pre-sale & post-sale) by maintaining a thorough understanding of login.gov services and technical requirements to deftly answer inquiries and provide excellent service to customers
• Developed reusable sales and onboarding materials, created facilitation guides for discovery sessions, and improved sales training resources, enabling more team members to participate effectively in presales activities

Jul 2018 – Sep 2020 · 2 yrs 2 mos

• Conducted 200+ discovery sessions with prospective customers, achieving an 18% deal conversion rate (205 leads, 37 signed contracts, 22 new agencies), aligning customer needs with tailored consulting solutions
• Standardized and optimized the project qualification process to ensure consistent handling of prospective leads and opportunities
• Performed lost sales leads analysis to develop new service offerings to better fit customer needs
• Managed stakeholders across leadership, account managers, marketing, product, legal and operations to qualify and develop proposals/SOWs that translate customer needs and requirements into the organization’s products and service offerings
• Shared key client insights and feature requests with Product and UX teams, directly influencing product roadmap improvements and enhancing solution fit for enterprise customers

Nov 2017 – Jul 2018 · 8 mos

• Managed customer relationships with 15 federal agencies generating $4.2M in revenue
• Guided customers through the onboarding process with educational meetings on partnership principles and led collaborative discovery sessions to prepare customer for work with assigned project team
• Managed multi-site SaaS Wordpress platform supporting 52 websites across 14 federal agencies, driving a 76% increase in client onboarding through a combination of content marketing, cold outreach, webinars, demos, and technical support
• Expanded customer relationships by identifying and closing a $3.2M follow-on engagement, contributing technical content to RFPs and proposals that secured the largest contract in 18F’s history

Oct 2014 – Nov 2017 · 3 yrs 1 mo · Washington DC-Baltimore Area

• Managed the security, sales and technical support for a large multi-site Software as a Service (SaaS) Wordpress platform that supported 52 websites spanning 14 federal agencies.
• Led a comprehensive marketing and on-boarding process with content marketing, cold calls, webinars, presentations and demos to solicit clients resulting in a 76 percent increase in clients
• Earned Special Act Award for providing outstanding customer service

Nov 2011 – Jan 2014 · 2 yrs 2 mos · Kankan, Guinea

May 2010 – Jul 2010 · 2 mos · Atlanta, Georgia