Kerstin Wadenka

Business Development Manager

Munich, Germany10 yrs 2 mos experience

Highly Stable

Key Highlights

Over 7 years in Customer Success in SaaS.
Expert in aligning enterprise goals with operational efficiency.
Strong background in construction and software industries.

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in B2B enterprise solutions.

Contact

Skills

Core Skills

Customer Success ManagementStrategic PlanningSales ManagementAccount ManagementB2b Sales

Other Skills

Customer EngagementOperational EfficiencyStakeholder ManagementBuilding Relationships with Key AccountsSales ProcessesAutoCADProject ManagementMicrosoft OfficeAdobe PhotoshopArchitectureProject PlanningSalesforce.comHubspotDigital TransformationConstruction Industry

About

Customer Success Enthusiast with 7+ years of experience in the SaaS business. As a Strategic Enterprise Customer Success Manager, I place my trust in authenticity. In transparent conversations I will guide you through the entire process from implementation and feedback to the expansion of the partnership-based business relationship by uncovering potential, creating value and success. Reliability, flexibility and competence, with high demands on quality and solution-oriented thinking, describe my person very clearly. These and other skills are the base of my daily work. Main areas of activity include, among others, project organisation and project support in line with optimal and holistic processes. A respectful atmosphere is as important to me as a mutually direct communication style. By combining my knowledge of the construction industry, as an interior designer and the software industry, I develop solutions together with you that will optimally support your company in the area of digitalization. As a direct contact person, I provide support efficiently to tackle new challenges in a solution-oriented manner. Since every major change is accompanied by a considerable degree of uncertainty, I start by taking into consideration the expectations of everyone involved. Through this transparent implementation process, I want to break down barriers and create a trusting and relaxed atmosphere as the basis for successful cooperation.

Experience

10 yrs 2 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 1 mo

Current Experience

Eptura

Strategic Customer Success Manager

May 2025 – Present · 1 yr 1 mo · Remote · Remote

As a Strategic Customer Success Manager at Eptura, I partner with enterprises to align their goals across workplace experience, asset management, and real estate strategy. My focus is on helping organizations drive operational efficiency, optimize resource utilization, and deliver meaningful employee experiences—while identifying opportunities to reduce costs and maximize ROI.
By combining deep product knowledge with a strategic mindset, I work closely with stakeholders to ensure long-term success, measurable outcomes, and continuous value from their Eptura investment.

Customer EngagementOperational EfficiencyStakeholder ManagementCustomer Success ManagementStrategic Planning

Cloudflare

2 roles

Senior Enterprise Customer Success Manager EMEA

Jan 2023 – May 2025 · 2 yrs 4 mos · München, Bayern, Deutschland

Focus on Strategic Enterprise Customers in the DACH Region

Customer EngagementBuilding Relationships with Key AccountsSales ProcessesCustomer Success ManagementSales Management

Enterprise Customer Success Manager EMEA

Jan 2021 – Jan 2023 · 2 yrs · München, Bayern, Deutschland

Customer EngagementBuilding Relationships with Key AccountsSales ProcessesCustomer Success ManagementSales Management

Building radar

Senior Customer Success Managerin

May 2018 – Sep 2020 · 2 yrs 4 mos · München und Umgebung, Deutschland

On our web-based software platform we use artificial intelligence to find construction projects and contacts worldwide long before they are actually realized.
As Customer Success Manager at Building Radar, I am the first point of contact for our customers and users in the areas of consulting, support and account management for existing key accounts in the construction supply industry. In the course of this, setting up company accounts, conducting training and presentations are my main tasks.
The second main area of responsibility, which we serve as Customer Success Team, is the link to product development. Here we act as the voice of our customers and their concerns. A constant comparison between product development and the needs of our customers is a decisive success factor for our platform as well as our customers.

Customer EngagementBuilding Relationships with Key AccountsSales ProcessesCustomer Success ManagementAccount Management

Troi gmbh

Sales Manager DACH / Account Manager CH

Nov 2016 – Feb 2018 · 1 yr 3 mos · Metropolregion München

B2B sales for agency SaaS in market environment of CI/CD agencies, architects and consulting
Analysis / Up- and Cross-selling / Contract Extensions
Integration of Troi Schweiz GmbH into strategy of Troi GmbH
Analyses of the market situation and communication to technical product development
Development of internal processes and guidelines

Customer EngagementSales ProcessesSales ManagementB2B Sales