Nov 2024 – Jun 2025 · 7 mos

Apr 2022 – Oct 2023 · 1 yr 6 mos · Remote

• As an Education Program Administrator on the GitHub Education team, I played a key role in supporting the GitHub Campus Program, helping educational institutions implement GitHub's tools and services for their students and faculty. My responsibilities included onboarding new schools, providing technical support, and ensuring seamless integration of GitHub's resources into academic curricula. I also managed and resolved queries via Zendesk, created documentation, and developed resources that empowered users to maximize their use of GitHub's education offerings. Through these efforts, I contributed to fostering a collaborative and innovative learning environment across various institutions.
• Fostered a strong sense of community among program participants by promoting collaboration and knowledge sharing, which enhanced the overall value of the programs.
• Collaborated with educational institutions to implement successful onboarding programs, driving platform adoption and ensuring that users were equipped with the necessary tools and knowledge.
• Built strong relationships with university partners and administrators, acting as their point of contact for program-related support.
• Managed the GitHub Campus Program’s CRM system to streamline communication, ensuring all user interactions were documented and tracked efficiently.
• Managed the renewal process for existing GitHub Campus Program schools, ensuring seamless continuation of their participation and use of GitHub's tools.

Jan 2021 – Nov 2021 · 10 mos · Hybrid

• I led data analysis and reporting efforts, transforming raw data into actionable insights to drive decision-making and optimize processes. Designed and maintained data dashboards, providing real-time visibility into key performance metrics and trends. Created and tested solutions in Salesforce and other CRM tools to accomplish clients needs in efficient and creative ways.

Aug 2020 – Jan 2021 · 5 mos · Hybrid

• Dedicated and results-oriented Customer Support Specialist with a proven track record at Hometown Ticketing. Adept at providing exceptional customer service and problem-solving solutions to ensure client satisfaction. Skilled in handling inquiries, resolving issues, and maintaining strong client relationships. Committed to delivering a seamless ticketing experience for event-goers and organizers. Ready to contribute to Hometown Ticketing's mission of elevating the ticketing industry.

Sep 2018 – May 2020 · 1 yr 8 mos · Columbus, Ohio · On-site

• Improved patient experiences and outcomes. My role involved navigating complex healthcare systems, advocating for patient rights, and ensuring access to quality care. With a strong background in healthcare policy and a passion for patient-centered advocacy. By collaborating with healthcare providers, insurers, and community resources, I aimed to make a positive impact on the lives of those I helped.