Jul 2023 – Mar 2025 · 1 yr 8 mos · On-site

• Oversaw payroll accuracy and compliance, managing payroll for 1500+ employees with 100% adherence to labor laws and WPS regulations, reducing payroll errors by 35% and ensuring timely processing every month.
• Developed and implemented HR strategies that streamlined business administration functions, improving employee engagement scores by 20% and increasing retention rates by 15% year-over-year.
• Instituted performance management systems for 500+ employees, aligning performance goals with company objectives, improving engagement, and ensuring 100% HR regulatory compliance while fostering a positive workplace culture.
• Spearheaded recruitment activities, creating 50+ job descriptions and successfully filling 90% of critical roles within 30 days, resulting in reduced time-to-hire by 25%.
• Optimized employee communication strategies, managing grievances, onboarding, and documentation for 1500+ employees, achieving a 30% reduction in grievances and 95% completion rate for onboarding documentation.
• Safeguarded employee confidentiality while advising management and staff on policies and procedures, achieving zero data breaches and maintaining 100% compliance with internal confidentiality standards.

Apr 2023 – Jun 2023 · 2 mos · On-site

• Executed full-cycle recruitment for 100+ roles annually, managing job description creation, candidate screening, interviewing, onboarding, and offboarding, achieving a 95% offer acceptance rate and reducing time-to-hire by 25%.
• Collaborated with department leads to streamline hiring practices and build talent pipelines for essential roles, increasing internal hiring readiness by 30% and improving succession planning for critical positions.
• Contributed to employer branding initiatives and expanded candidate outreach across diverse channels, increasing candidate applications from target talent pools by 35% and boosting social media engagement by 25%.
• Ensured compliance with company policies and UAE labor regulations throughout the recruitment process, maintaining 100% audit-ready documentation and zero regulatory violations.
• Managed recruitment and onboarding for professional services staff, reducing average time-to-hire by 30% and improving first-year retention rates by 15%, supporting business continuity and workforce stability.

Dec 2021 – Apr 2023 · 1 yr 4 mos · United Arab Emirates · On-site

• Maintained accurate employee records for 30+ Emarati staff, including contracts, compliance documentation, timesheets, and payroll, achieving 100% accuracy and supporting audit-ready operations.
• Responded promptly to HR inquiries from internal and external stakeholders, resolving 95% of requests within 24 hours and improving overall employee satisfaction scores by 15%.
• Supported performance management systems by administering evaluation processes and feedback for 30+ Emarati employees, resulting in 100% completion of annual appraisals and contributing to a 12% improvement in performance ratings.
• Conducted onboarding sessions for new hires, ensuring 100% compliance with company induction procedures and reducing new hire ramp-up time by 20%.

Jun 2021 – Nov 2021 · 5 mos · Abu Dhabi, United Arab Emirates

• Developed and implemented HR strategies to enhance business administration functions, increasing employee engagement and improving retention rates by 15% year-over-year, while aligning initiatives with long-term organizational goals.
• Oversaw payroll administration for 200+ employees, collaborating with finance to ensure 100% accuracy in salaries, incentives, and deductions, reducing payroll errors by 35% and ensuring regulatory compliance.
• Implemented and maintained scalable performance management systems using HRIS tools, fostering higher employee engagement and precise alignment with organizational goals while adhering to regulatory frameworks.
• Led full-cycle recruitment and onboarding for critical roles, developing 20+ job descriptions, conducting interviews, and integrating new hires, reducing time-to-hire and improving first-year retention.
• Optimized employee communications and HR operations, managing grievances, onboarding, and documentation for 200+ staff, achieving a 30% reduction in grievances, a 95% onboarding completion rate, and 100% compliance with confidentiality standards.
• Leveraged project management tools to track 10+ HR projects, enabling data-driven decision-making, improving on-time project delivery by 40%, and fostering cross-department collaboration while advising management on policies and procedures.

Jun 2019 – Aug 2021 · 2 yrs 2 mos · Karāchi, Sindh, Pakistan

• Developed and implemented HR strategies to enhance business administration functions, increasing employee engagement and retention by 15% year-over-year, while aligning initiatives with long-term organizational goals.
• Oversaw payroll, employee records, and incentives for 300+ employees, ensuring 100% accuracy, timely processing, reducing payroll errors by 30%, and maintaining compliance.
• Led full-cycle recruitment and onboarding across multiple job categories, creating 20+ job descriptions, conducting interviews, and integrating new hires, and improving first-year retention.
• Implemented performance management and employee engagement systems for 50+ employees, aligning performance with company goals, and maintaining 100% HR regulatory compliance.
• Optimized HR operations, communications, and reporting, managing grievances, onboarding, documentation, and Workday CRM processes, improving reporting efficiency, reducing grievances, and achieving 90% adoption of organizational initiatives.
• Leveraged analytics and project management tools to track 10+ HR projects, enabling data-driven decision-making, improving on-time project delivery by 40%, fostering cross-department collaboration, and safeguarding employee confidentiality with 100% compliance.

Jul 2017 – May 2019 · 1 yr 10 mos · Dubai, United Arab Emirates

• Updated job requirements and managed HR processes including offer letters, inductions, and exit procedures for employees, ensuring 100% process compliance and reducing onboarding/offboarding delays by 25%.
• Tracked attendance for 100+ internal and on-site employees, maintaining 100% accurate records and improving payroll and resource allocation efficiency by 20%.
• Provided HR support to the sales team, contributing to achieving commercial objectives and enabling a 10% improvement in team productivity through effective HR interventions.
• Conducted orientation and training programs for 50+ new hires, reducing ramp-up time by 20% and improving new employee engagement and retention rates.
• Built trust and collaboration among diverse groups using stakeholder management techniques, improving communication efficiency and reducing conflict resolution time.

Dec 2015 – Jun 2017 · 1 yr 6 mos · Dubai, United Arab Emirates

• Compiled purchase requisitions, purchase orders, and goods receipt notes for 150+ transactions monthly, streamlining procurement processes and reducing processing time by 30%.
• Monitored stock levels and assessed purchasing needs for 200+ inventory items, optimizing inventory management and reducing stockouts by 25%.
• Updated internal databases and evaluated vendor offers, identifying the best procurement options, achieving 10–15% cost savings on purchased goods annually.
• Supported HR recruitment initiatives, maintaining 100% accurate employee records and contributing to the successful onboarding of 50+ employees annually.
• Managed general office administration tasks, ensuring organizational efficiency, improving workflow processes by 20%, and maintaining compliance with internal policies.

Aug 2014 – Oct 2015 · 1 yr 2 mos · Karāchi, Sindh, Pakistan · On-site

• Co-ordinates clearing and forwarding of all exports for the company.
• Performs costing of all shipments for goods in transit in the consignment database.
• Communicate with Finance Department for opening Letters of Credit, transfers, and Bank Delivery Order for shipment covered by L/C.
• Authorizes our Freight forwarders to clear the goods in case of direct shipments.
• Co-ordinates for inspection and necessary survey in case shipments arrive in open/torn/wet/damaged condition.
• Obtain a short lading certificate from Customs Authority.
• Obtains all attested legal documents necessary for exports.
• Assisted in administrative duties, including maintaining shipment records and liaising with internal departments.

May 2013 – Aug 2014 · 1 yr 3 mos · Pakistan · On-site

• Managed a team of calling agents to ensure high customer service quality.
• Handled customer inquiries and resolved complaints effectively.
• Provided training to new employees and monitored performance.
• Developed reports on customer service metrics and presented them to management.