Mar 2021 – Jun 2023 · 2 yrs 3 mos · Pune Division, Maharashtra, India

Nov 2018 – Feb 2021 · 2 yrs 3 mos · Pune, Maharashtra, India

• Problem lead

May 2017 – Nov 2018 · 1 yr 6 mos · Chandigarh

Sep 2016 – Apr 2017 · 7 mos · Pune

• Client: “KPN”
• Description: KPN is a Dutch landline and mobile telecommunications company.
• Domain: L1 DevOps
• Team Size: 12
• Current Role: Technical Lead
• ❑ Documented 50+ Standard Operating Procedures (SOP), Run books & process handling Knowledge Based (KB) articles.
• ❑ Working as Technical Lead for 24*7 support group.
• ❑ Handling Incident Management and Problem Management Calls with Client.
• ❑ Ensuring adherence to defined process with client.
• ❑ Attending Clients and weekly status call and provide inputs in regular basis.
• ❑ Prepare WSR and MSR as well.

Jul 2012 – Sep 2016 · 4 yrs 2 mos · Pune/Pimpri-Chinchwad Area

• Client: “RICOH PLC LIMITED”
• Description: Started as an Operation Executive with RICOH PLC LIMITED, London (UK). The current profile includes extensive monitoring and supporting business critical applications, also management, planning and analysis of issues.
• Domain: Application Support
• Team Size: 16
• Current Role: Systems Engineer
• ❑ Business As Usual activities.
• ❑ Daily applications health Check.
• ❑ Reporting Activities.
• ❑ 24*7 I2MP monitoring
• ❑ L1 and L2 support for various application.
• ❑ Basic deployments
• ❑ Application cloning activities.
• ❑ Understanding Client requirements and meeting the expectations.
• ❑ Team Management.
• ❑ Application Support Management.
• ❑ Process understanding.
• ❑ Creates positive and healthy team environment among team members.
• ❑ Document preparation and Updating.
• ❑ Knowledge Transition.
• ❑ Disaster recovery Management - End to End.
• ❑ Ensure 24*7 deliveries from application perspective.
• ❑ Ensuring 24*7 I2MP and NAGIOS monitoring.
• ❑ Meeting the defined SLA.
• ❑ Shift Management
• ❑ Leaves Management
• ❑ Ensuring completion of BAU activities.
• ❑ Meeting customer expectations within agreed Statement of Work.
• ❑ Attending Clients and weekly status call and provide inputs in regular basis.
• ❑ Ensuring Deployment and Cloning delivery.
• ❑ Ensuring adherence to defined process with client.
• ❑ Ensuring reporting activities from application and team perspective.
• ❑ Ensuring L1, L2 and L3 support for various applications
• ❑ Reviewing Shift handovers and Action items for the team.