Jan 2022 – Jul 2025 · 3 yrs 6 mos · San Francisco Bay Area

• 🏗️ 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐂𝐨𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠: Led definition and execution of 10x scalable platform strategy across API Gateway, Authentication & Authorization, and Application layers—foundational to GitHub's growth serving 100M+ developers
• 🚀 0-𝐭𝐨-1 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Orchestrated multiple critical initiatives delivering new platform offerings in Data Services, Storage, and Data Pipelines, enabling large-scale data management capabilities
• ⚡ 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Spearheaded fleet management automation and Data Center Expansion programs, achieving 41% reduction in human effort while ensuring high availability for mission-critical services
• 📈 𝐒𝐲𝐬𝐭𝐞𝐦 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲: Drove complex Availability programs from ideation to launch, collaborating with cross-functional stakeholders to improve system uptime and resilience for millions of users
• 🔍 𝐀𝐈 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Partnered with AI & Data teams to design and implement analytics solutions, providing actionable insights that improved decision-making for large-scale data-driven products
• Key Technologies: Kubernetes, AWS, API Gateways, Distributed Systems, Data Pipelines, Microservices, Go, Python, Kusto, MySQL

Nov 2012 – Jan 2022 · 9 yrs 2 mos · San Francisco Bay Area

• 𝐊𝐚𝐢𝐬𝐞𝐫 𝐏𝐞𝐫𝐦𝐚𝐧𝐞𝐧𝐭𝐞 - 𝐁𝐈 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐫:
• 👥 Team Leadership: Managed and mentored 8+ Business Intelligence and Data Integration engineers, driving innovation culture while overseeing resource planning and technical execution
• 📊 Analytics Impact: Developed analytics solutions identifying operational improvements, driving 8% efficiency increase organization-wide and informing C-level strategic decisions
• ⚡ Process Optimization: Implemented centralized decision dashboard reducing decision-making time by 50% and improving release quality by 20% for senior leadership
• 🔄 Agile Transformation: Streamlined development lifecycle via Kanban model, providing engineering teams with critical tools and metrics, reducing turnaround time by 30%
• Tech Stack: Grafana, Neo4j, Python, Jenkins, PostgreSQL, Java, JIRA
• 𝐆𝐨𝐨𝐠𝐥𝐞 - 𝐆𝐥𝐨𝐛𝐚𝐥 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐫
• 🌍 Global Program Leadership: Managed Learning, Knowledge Management, and Quality Assurance programs for 1000+ customer-facing support agents across 24x7 operations spanning multiple geographies
• 🤝 Cross-Functional Collaboration: Partnered with Google stakeholders across product, engineering, and support operations globally, implementing workflow improvements that delivered 7% efficiency gains across all teams
• 🎓 Training & Performance: Led launch of worldwide training programs, improving agent performance metrics by 10% and enhancing customer satisfaction scores by 4% through data-driven tools and empowerment
• 📈 Process Excellence: Drove 20% productivity increase for Knowledge Management and Learning teams supporting 14 Google products, streamlining operations through continuous improvement
• ⚡ Delivery Optimization: Directed delivery strategy across three groups, achieving 10% reduction in delivery time and increased customer satisfaction through optimized support strategies
• Impact Scale: 1000+ agents, 14 Google products, global operations

Dec 2008 – Nov 2012 · 3 yrs 11 mos

• 🏥 **Healthcare Technology:** Redesigned patient summary file submission system, dramatically improving processing efficiency and reducing error rates from 18% to <5% for better healthcare outcomes
• ⚙️ **DevOps Excellence:** Implemented robust configuration management strategy and automated build/deployment framework, reducing deployment time across all CA counties from ~8 hours to <30 minutes
• 📊 **Child Welfare Impact:** Championed major Child Welfare project, leading design and implementation of comprehensive reporting framework to improve data-driven decision making for vulnerable populations
• 🚀 **Process Transformation:** Delivered automation solutions that transformed operational efficiency while maintaining strict healthcare and government compliance standards
• Operational Impact:** 18% to <5% error reduction, 8 hours to 30 minutes deployment time, statewide system improvements

Dec 2004 – Dec 2008 · 4 yrs

• Coding and Managing (MS.net tech stack)

Jan 2003 – Jan 2004 · 1 yr

• Re-architected a Microsoft internal portal application using ASP.NET, Web Services, and C#, significantly improving usability and customer satisfaction score(out of 5) from 2.8 to 4.5.