Krishnam Omar

Software Engineer

Delhi, India3 yrs 9 mos experience

Key Highlights

Reduced human-agent handoffs by 57% through innovative solutions.
Developed fraud detection mechanisms saving ₹ 3 Lakhs/month.
Researched AI techniques for mental health assessment.

Stackforce AI infers this person is a Fullstack Developer with expertise in SaaS and Healthcare applications.

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Skills

Core Skills

Node.jsMicroservicesReact.jsData AnalysisData SecurityDeep LearningResearch And Development (r&d)Team LeadershipPython (programming Language)

Other Skills

TypeScriptJenkinsElasticsearchJavaScriptRedisMongoDBSoftware DesignMySQLTensorFlowPyTorchTeam BuildingTeam ManagementBeautiful SoupSelenium WebDriverEvent Planning

Experience

3 yrs 9 mos

Total Experience

1 yr 1 mo

Average Tenure

3 mos

Current Experience

Slice

SDE-1 (Backend)

Feb 2026 – Present · 3 mos · Bengaluru, Karnataka, India · On-site

TypeScriptJenkinsElasticsearchJavaScriptRedisNode.js+4

Urban company

Software Developer Engineer - 1

Jul 2024 – Feb 2026 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Full-stack developer in Customer and Partner Experience Team.
Scaled chat-first, LLM-powered help flows to international geographies and improved bot resolution for poor service, late show, and professional issues, reducing human-agent handoffs by 57%.
Integrated partner-facing voice agents that automatically call professionals to diagnose and resolve issues, deflecting tickets and accelerating time-to-resolution.
Developed fraud detection mechanisms to identify and mitigate agent-led refund abuse, improving system integrity and blocking approx ₹ 3 Lakhs/month in fraudulent transactions.
Built a Provider Penalty Dashboard (React/Node.js) to automate penalty workflows, reducing manual efforts by the business team.
Strengthened data security by migrating and encrypting all team-owned databases to ensure PII and sensitive data compliance.
Revamped refund and business dashboards with improved functionality, reducing processing time by 80%.

JenkinsReact.jsMicroservicesNode.jsJavaScriptTypeScript+5