Nov 2022 – Jul 2024 · 1 yr 8 mos · India

• Led cross-functional project execution for internal operations and client-facing initiatives within the diabetes care and medical device segment.
• Acted as the central point of coordination between Indian operations, global teams, and local stakeholders, ensuring timely project delivery in line with Ypsomed’s global standards.
• Oversaw order processing, stock movement, and product availability by aligning supply chain efforts with warehousing and distribution partners.
• Supported the India team in product launches, customer engagement strategies, and compliance-driven documentation processes.
• Managed administrative and operational workflows to ensure alignment with both Swiss headquarters and Indian field teams.
• Played a key role in enhancing customer support systems, including complaint management, service follow-ups, and technical coordination for device-related queries.
• Collaborated with the marketing and medical affairs teams to support internal communications, training sessions, and product education materials.
• Contributed to cross-border project reporting, data analysis, and operational dashboards to support continuous improvement initiatives.
• Ensured regulatory and quality compliance in all back-end processes, working closely with quality assurance and logistics stakeholders.
• Championed efficiency, reliability, and professionalism in all assigned projects, reflecting the brand values of Ypsomed as a leader in self-injection and diabetes care solutions.

May 2022 – Oct 2022 · 5 mos · Delhi, India · On-site

• Supported a comprehensive Talent Management initiative focusing on competency mapping, employee capability enhancement, and HR process optimisation.
• Assisted in designing competency frameworks to map role expectations with employee skills, improving transparency and development planning.
• Contributed to the creation of Talent Review and Performance Improvement frameworks, enabling structured evaluation of employee potential and performance gaps.
• Worked on building internal development pathways, aligning employee growth with organisational goals and succession planning.
• Collaborated with cross-functional teams to gather insights and support the implementation of updated HR practices.
• Helped improve HR documentation, process workflows, and training materials, ensuring consistency and clarity in talent-related processes.
• Participated in research and benchmarking to bring industry-aligned best practices to the talent management system.

Oct 2021 – Mar 2022 · 5 mos · India

• Participated in a structured corporate exposure program designed to provide first-hand understanding of Google’s work environment, operational structure, and innovation culture.
• Observed and engaged in cross-functional processes including project coordination, digital communication workflows, and internal team dynamics.
• Provided support to staff members upon request, assisting with basic documentation, research, and task coordination.
• Attended knowledge-sharing sessions and internal briefings to understand large-scale project management, digital transformation, and team collaboration strategies.
• Explored and learned practical use of key tools in cloud collaboration, data management, and internal CRM environments.
• Developed an appreciation for corporate professionalism, work ethics, and high-performance workplace models.