Jul 2025 – Jan 2026 · 6 mos · Delhi, India · Hybrid

• Directed daily depot operations to achieve maximum efficiency, productivity, and service quality.
• Partnered with senior management to support strategic plans for depot growth and expansion.
• Implemented and enforced new policies, procedures, and operational programs issued by head office.
• Managed workforce planning, scheduling, and performance to maintain smooth day-to-day operations.

Jun 2023 – Jun 2025 · 2 yrs · Gurugram, Haryana, India · Remote

• Led end-to-end operations planning, including delivery routes, workforce allocation, and daily execution strategies.
• Managed procurement activities: vendor onboarding, rate negotiations, contract reviews, and long-term supplier relationships.
• Drove process improvements to optimize workflow, space utilization, and equipment layout for higher productivity.
• Prepared Daily/Weekly/Monthly MIS reports and tracked operational KPIs.
• Oversaw inventory management to ensure optimal stock levels and cost control.
• Managed staff levels, wages, working hours, and contract labor aligned with revenue targets.

Jan 2022 – Jun 2023 · 1 yr 5 mos · New Delhi, Delhi, India · On-site

• Ecommerce Managers develop and carry out the strategic online marketing plans for companies and organizations that do business on the Web. As such, they need to stay current with the online marketing environment and adapt their strategy to best serve the interests of their organization and to keep pace with the competition in their field. Ecommerce Managers often are heavily involved with companies’ websites, particularly advertising and content elements. Given the 24/7 nature of online shopping, Ecommerce Managers may work irregular hours and be on call to handle any issues that arise.

Oct 2019 – Dec 2021 · 2 yrs 2 mos

• This is the place for a brief summary of your key responsibilities and most stellar accomplishments. Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales. Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals. Built relationships with customers and managed accounts to drive revenue and profit. Lowe's Client Kick off with XPO and made operations runs smoothly. Assisted with Job Fairs for New XDT Operations and assisted running operations with carriers/trucks. Attended Client visits on weekly basis, total of 48 store Coverage. Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and ensure component quality standards. Carrier recruitment and relations, recruited over Five new carriers and each carrier are running more than three trucks each. Client Relations - assisted with anything they need in regards to operational needs, carrier updates, route updates ETC. Maintained constructive client and carrier partner relationships. Handled P&L, billing and settlements for carriers. Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Feb 2017 – Mar 2019 · 2 yrs 1 mo · Gurugram, Haryana, India

• Built strong relationships with customers through positive attitude and attentive response. Adhered to rigorous standards for customer service, merchandising and operational safety. Melded team and embraced change to adapt within dynamic market. Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Led team of members while providing exceptional customer service.

Nov 2015 – Mar 2018 · 2 yrs 4 mos

• Handling all operation work responsibilities process with my capabilities. Coordinated weekly meetings for internal and external groups, including teleconference, Lead team of members while providing exceptional customer service. Coordinated weekly meetings for internal and external groups, including teleconferences, Handling cash and maintain all staff records.