Nov 2022 – Sep 2024 · 1 yr 10 mos · Navi Mumbai, Maharashtra, India · On-site

• Qualitykiosk technologies is one of the world's largest Independent Digital Quality Assurance Specialist with vast network of 2000+ Quality Assurance Experts spanning across 20+ countries including India-APAC, the Middle and Far East regions.
• Worked with the leading and largest financial institution HDFC Bank (merged with est. HDFC LTD ) in India as a Principal Engagement Manager (Strategic Account Executive) - An Orchestrator i.e., Voice of Customer and Employee.
• Direct reporting into CXO office and also leading internal Digital Transformation initiative at Qualitykiosk Technologies.
• Develops Healthy Customer Relationship, acts as a Customer Advocate and accountable for CSAT, Manage P&L Margins for the Account , Building pipeline using Up-Sell and Cross Sell Opportunities , Manage Account plan and internal account reviews with Senior leadership, Lead MSR and QBR with the Customer, Common point of integration between Delivery, Sales, QK Senior Leadership and Support functions.

Jun 2022 – Nov 2022 · 5 mos · Mumbai, Maharashtra, India · Hybrid

• Played Customer Success Manager (Account Director) role at Peak.ai (SaaS company) .
• Peak helps the world's smartest companies put the power of AI at the center of all commercial decision making, with Decision Intelligence, a brand new category of AI technology. It unlocks the power of a business's most valuable asset, its data, by helping people make decisions over complex information faster, more consistently, more accurately than ever before.
• Responsibilities include, but are not limited to the following:
• Develops Healthy Customer Relationship, Enhances Customer Training, Evaluates and Analyses Customer Needs, Builds Trust and Transparency with Clients, Onboards New Clients, Acts as a Customer Advocate, Encourages Customers to Upgrade their Products, Promotes Customer Loyalty.
• Worked with India's leading green cement company. Provided Demand-Supply Intelligence: Inventory Optimization solution for raw materials.
• Worked with UK’s leading vertically integrated manufacturer and distributor of innovative window, door and roofline PVC products. Provided Customer Intelligence: Segmentation solution supporting Marketing strategy.

Jan 2021 – Jun 2022 · 1 yr 5 mos

• Performed Senior Program Management role (Engagement Manager) in Transversal Unit which is part of Business Intelligence area for Customer "Stellantis (ex PSA)".
• Stellantis is a French Multinational Automobile Manufacturer having renowned brands such as Peugeot, Citroën, DS, Opel , Vauxhall , Fiat & Chrysler.
• Responsibilities include, but are not limited to the following:
• account management; supervision of employees and external consultants; handling daily staff assignments; planning and administering budgets; controlling income and revenue; and tracking program expenses; perform high-level assessment of the business, functional, technical, and non-technical requirements of the projects; review the project charter document and ensure strategic project alignment to business objectives; conduct program/project risk assessments; reviewing customer orders; evaluating team member performance and suggesting trainings as needed; act as a SPOC between onsite and offshore team for multiple projects/one or more programs; communicate regularly with development team, testing team, Technical Leads, Delivery Leads about project status including development changes, scheduling, and quality goals; communicate status of the Program to Governance team; customer Relationship Management; identify the process improvement areas and implement the same with in the program; participate in project staffing requirements meetings and ensure that the approach used for chalking out staffing requirement is consistent across the group;
• Managed diverse portfolio of ~ 4M Euros per annum and team of 40+ FTE

Oct 2018 – Dec 2020 · 2 yrs 2 mos

• Played Senior Program Development Manager for a complex program with Client PSA.
• Managed the activities of the software development group; set attainable goals to team members in order for the program to be finished on time; provided guidance to team members to encourage work productivity; made sure the timeline is followed by the software development groups; reported to Governance team including RMO (Risk Management Officer) on the progress of the program; ensured good and healthy Customer Management; met contractual milestones with no penalties.
• Have visited France for Customer meetings.

May 2018 – Sep 2018 · 4 mos

• Worked in Test management competency as Senior Test Manager for GxP (Quality Guidelines and Regulations) Projects for client Johnson & Johnson - Janssen Pharmaceutica N.V. (Location: Janssen Belgium).
• organizing the testing process; defined suitable test methods and used test tools; Projects - test management and mentoring of testing teams; ensured documentation of the test activities and preparation of the results; defined and monitored quality goals there by ensured high-quality products with compliance are delivered to the customer;

Jan 2016 – Apr 2018 · 2 yrs 3 mos

• Worked with European Commission (DG TAXUD) (Location: Brussels, Belgium) in a multi-facet role:
• Ensured that Function Point sizing for Applications within domain of Customs, Taxation and Excise are correctly followed and made sure that every step taken in the DG TAXUD (Directorate-General Taxation and Customs Union) is the optimal. Conducted advisory meetings, workshops and provided training to stakeholders, in the areas of IFPUG Function Points.
• Provided expertise and support in area of Business Architecture and Analysis, Test Management, Process Management, Release, Project and Program Management.

Jul 2011 – Dec 2015 · 4 yrs 5 mos

• Worked as Project Sizing Specialist using IFPUG FPs, Use Case Point(UCP), COSMIC Points, NESMA;
• Worked into Bid Management activities like Presales ,Bid Support & Bid Content Services catering to Continental Europe Strategic Business Unit;
• Also performed role of Process Coach on RUP, Agile, SCRUM, Waterfall, UPM methodologies to clients from Capgemini Netherlands region.
• Had visited Netherlands and Belgium for work collaboration and business meetings.

Jan 2007 – Jun 2011 · 4 yrs 5 mos

• Involved in following activities in Software life cycle:
• Solution Architect at India for the Amdocs Product Ensemble Rater (MPS); prepare the visitation & quotation document for the one pager requirements; SPOC at offshore for Business Requirement execution phase; preparation of high & low level designs; review of Module deliverables; inter team coordination; resolving Production & System Test Defects; provided Release Level-1 support during the system deployment phase; taken Internal & External interviews for the project; Coding & Unit Testing; documenting the Unit test Plan; reviewing System test Plan for the requirement; supported Minor and Major releases if required as an Release Coordinator; had war room experience during major release deployment.
• As Project Quality Lead | Configuration Manager: prepared Status reports and Metrics; review project plans maintained in a tool called ‘Clarity’; various project initiation documents preparations; maintained documents related to Module in VSS tool; prepared Causal Analysis Report; faced Quarterly Quality audits along with Senior Management;
• Had visited Denmark for work collaboration and business meetings.

Jun 2005 – Jan 2007 · 1 yr 7 mos · Pune/Pimpri-Chinchwad Area · On-site

• Performed tasks: made design documents, executed development work, testing (both Unit Testing and Sub-System Testing) and defect handling and fixing (during ST, UAT and Production phases respectively).
• Continuous interaction with the client was required to discuss requirements, solutions and issues.
• Visited locations of Germany, Netherlands, Israel for work collaboration and business meetings during the tenure at Amdocs.