Kunal Sen

Operations Associate

Bengaluru, Karnataka, India7 yrs experience
Highly Stable

Key Highlights

  • Expert in supply chain planning and operations.
  • Proven track record of cost reduction in logistics.
  • Strong leadership in cross-functional team initiatives.
Stackforce AI infers this person is a Supply Chain Management expert with a focus on E-Commerce logistics.

Contact

Skills

Core Skills

Supply Chain ManagementDemand PlanningOperations Management

Other Skills

VLOOKUPCustomer ServiceMicrosoft PowerPointService LevelsKey Performance IndicatorsPivot TablesPlanningCross-functional Team LeadershipStrategic InitiativesService-Level Agreements (SLA)Creative Problem SolvingOrganization SkillsMicrosoft OfficeBusiness RequirementsDistribution Strategies

About

Currently working as Program Manager - Supply Chain at Amazon. Accomplished Supply Chain Planning & Operations Specialist with proficiency in demand forecasting, logistics optimization, and stakeholder collaboration. Adept at developing data-driven solutions, improving supply chain efficiency, and minimizing operational costs through strategic planning and automation.

Experience

7 yrs
Total Experience
1 yr 11 mos
Average Tenure
1 yr 1 mo
Current Experience

Flipkart

Manager - Central Control Tower

May 2025Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

VLOOKUPCustomer ServiceMicrosoft PowerPointService LevelsKey Performance IndicatorsPivot Tables+64

Amazon

3 roles

S&OP Program Manager - Supply Chain

Promoted

Apr 2024May 2025 · 1 yr 1 mo

  • Led and optimized DoD shipment planning across 41 Sort Centres in India, ensuring seamless inbound volume management basis demand trends, capacity and throughput.
  • Projects:
  • o Structured and implemented separate demand planning model for 1.3MM non-conveyable shipments, improving Total Productivity Hour (TPH) and workforce efficiency and refined the network accuracy by 31% and enhanced WAPE by 26% reducing operational costs by ₹4.5 million per WAPE percentage.
  • o Forecasted and streamlined additional SWA (Ship With Amazon) volumes, enhancing Middle Mile and Sort Centre operations and boosted network accuracy by 17%, cutting operational costs by ₹0.02 per package.
  • o Developed and deployed the PCP forecast model to optimize inventory flow from sellers to Sort Centres and increased PCP forecast accuracy by 39%, enhanced WAPE by 32%.
  • o Leading the User Acceptance Testing (UAT) for the implementation of a new forecasting tool for Middle Mile forecasting which will automate constraint-based forecasting, integrating contingency planning and reducing manual efforts by minimum 3 manhours per cycle.
  • Collaborating with the Network Design team to evaluate the impact of new site launches or network design changes on Sort Centres, evaluating volume shifts and optimizing transit times for boosted proficiency.
  • Partnering with the First Mile and Last Mile team to assess backlogs, seller holiday impacts and Last Mile working status, incorporating these factors into the Middle Mile network planning for improved efficiency.
  • Teaming with the Network Configuration and Flow-Control team to forecast contingencies across all miles in India, streamlining planning and minimizing on-site disruptions.
  • Conducting RCA on network volume deviations and addressing senior leadership and stakeholders’ queries on Sort Center transportation.
VLOOKUPCustomer ServiceMicrosoft PowerPointService LevelsKey Performance IndicatorsPivot Tables+63

Sr. Operations Executive - S&OP Supply Chain

Aug 2021Apr 2024 · 2 yrs 8 mos

  • Established and executed ATS forecast planning strategies, ensuring accurate weekly and daily inbound (IB) Sort Center planning.
  • Analysed and tracked DoD shipment trends of more than 5 million per day in Middle Mile network, optimizing network flow and demand forecasting.
  • Strengthened visibility by introducing mid-week forecasting model for 41 Sort Centers, improving forecast accuracy and operational planning by 3%
  • Designed and implemented performance metrics dashboards, enabling 19+ stakeholders to evaluate business accuracy and efficiency.
  • Projects:
  • o ShipCon Dashboard: Designed and deployed a data visualization tool to provide real-time insights on day to day inbound & outbound volumes at channel levels which is adopted by 15+ stakeholders, optimizing ground operations based on historical trends.
  • o WoCE Planning: Engineered a Worst-Case Estimate model to simulate multiple first-mile network scenarios (under/over-attainment), ensuring seamless middle-mile network adjustments that maximized ground-ops visibility during mega sales events, preventing last-minute disruptions reducing the operational cost by 7.8%.
  • Process Improvement Initiatives:
  • o Introduced a controllable vs. uncontrollable forecast assessment framework, aligning scheduled vs. actual arrivals at 41 Sort Centres.
  • o Led continuous improvement initiatives, conducting daily deep dives to analyse Sort Center inbound volume deviations at a lane level across India, increasing forecasting precision.

Sr. Operations Executive - S&OP Fulfillment and Experience

Oct 2020Aug 2021 · 10 mos

  • Managed trans-shipment logistics, improving SLA compliance for 70K+ heavy & bulky shipments.
  • Streamlined SLA tracking & contingency management, ensuring seamless order fulfilment for 1300+ sellers per hour
  • Led Critical Pull Time (CPT) analysis, reducing processing delays and improving promise-date adherence.
VLOOKUPPurchasingCustomer ServiceInventory OptimizationMicrosoft PowerPointService Levels+78

Midas gravity pvt. ltd.

Operations Executive - B2B E-Commerce

Nov 2019Sep 2020 · 10 mos · Pune Area, India · On-site

  • Project: Led B2B E-Commerce platform launch, optimizing logistics, warehouse storage, and supplier networks for efficient procurement and service TAT.
  • Impact:
  • o Reduced logistics costs by 23% through revamped route planning in Maharashtra.
  • o Cut storage costs by 37% via drop-shipping strategies.
  • o Simplified inventory flow through warehouse management and shipment scheduling by 90 units/hr.
  • o Lowered procurement costs by 11% with strategic purchase planning
  • Managed sourcing, evaluation, and negotiation, ensuring cost-effective procurement for 120+ vendors/suppliers.
  • Led a cross-functional team of 10+ members, resolving backend operational issues.
VLOOKUPMicrosoft PowerPointService LevelsPivot TablesOrganization SkillsBusiness Requirements+10

Global market insights, inc.

Research Associate

Mar 2019Sep 2019 · 6 mos · Pune Area, India · On-site

  • • Researched and analysed secondary data to create insightful reports on more than 25 products, validating key growth drivers and identifying potential constraints.

Skf india

Supply Chain Management Intern

May 2018Jul 2018 · 2 mos · Pune Area, India

Big bazaar - future retail

Management Trainee

Jan 2018Jan 2018 · 0 mo · Pune Area, India

Sare jahan se acha socio-eco-pol foundation private limited

Management Intern

Nov 2017Dec 2017 · 1 mo · Pune Area, India

  • As a part of curriculum of our college IIEBM, we do our Winter Internship Project with an NGO in order to learn responsibilities towards society.
  • I worked with Sare Jahan Se Acha NGO and spread awareness of its Spit Free India campaign to aware people of PCMC area about the ill effects of spitting in public places.
  • For this we did various activities like Street jamming, Nukkad Natak, Mime act, Vox POP etc.

Education

IIEBM, Indus Business School

Master of Business Administration - MBA — Operations Management and Supervision

Shri Shankaracharya Institute of Professional Management & Technology Mujgahan

Bachelor of Engineering - BE — Mechanical Engineering

Jan 2013Jan 2017

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